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March 2024 by Janette B.
The grumpy old lady was working the front today with no customer service. She was too busy chit chatting w/another working talking so loud. I get it you're store is cramped kids come in the store to look but you didn't have to make that comment to my son about "If you break your cheap China figurine you buy it" comment.
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November 2023 by Kari Y.
I like their fish selection. I bought a little black karasu from them about 2 years ago. She was just a few inches long, but she's now about 15 inches and ready to go into the big pond. After moving all my koi to a bigger pond, I fell in love with ranchu goldfish. Just got my first 2 here and they are looking happy in my empty koi grow out tub. Will come back often to check their ranchu stock.
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October 2023 by Teresa Swinehart
Didn't realize they don't sell traditional cat/dog food when initially googling for pet stores. After walking in though, none of the fish/birds/reptiles looked like they had proper conditions to live in.
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October 2023 by Jennifer S.
The animals are not in proper cages at all. The place smells of fish, and the tanks are FULL of algae. I'll only ever buy from here to the animals into proper cages and to proper homes
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September 2023 by Torrey L.
I can't help but get a sense that the people with negative reviews on customer service didn't come in with a good attitude. I've been to the shop a few times and have only ever received great service and friendly staff. After not being there for a couple years they still remembered me and my dog, gave her some treats, and helped me out quickly and efficiently, without making me feel rushed out the door. It can be crammed and a little chaotic feeling in there, but that's the nature of old-school fish shops. They carry everything you might need, and the products they have are very high quality and shockingly low prices. It's also nice to see a betta fish display with high quality stock and clean water.
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August 2023 by r zahar
I check here before you think they didn't have it on the island for unique pet supplies . Assortments of and all sorts of tropical fish, bunnies chinchillas Birds
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June 2023 by Keahi L.
Stopped by after months of seeing the place in Stadium Mall Shopping Center. It's in the corner but the decor outside is enough to catch your eye sometimes. First impressions here, the smell is very typical of a pet store. Quite the labyrinth when you get to the fish part of the store to the right, lots of salt water and fresh water options. Fish, prawn, turtles. Decor, tanks, and plants. Saw some guinea pigs along the back wall adjacent to the birds. Love birds and parakeets I think. The walls are ceiling high, stuffed with merchandise. Whats available to purchase versus just stock for the shop? Not sure. I invite you to ask as the owners are friendly. They work the cash register which is in the front. Not the highest quality or the cleanliness but if youre in need of something other pet stores on the island dont have, try here!
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June 2023 by Sandra Hashida
Great selection of fish. Beautiful selection of bettas- not just the typical variety. Birds, guinea pigs too. Lots of pet supplies packed into the store. Helpful customer service.
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June 2023 by Don Bergan
Store packed with product and a great fish selection. Friendly owner.
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June 2023 by kathy comilang
I’ve been going to Moanalua Pets since they were located at Gibson. Debbie & Miles are helpful and really good people. Get my dog (Rwby) her favorite treats.If you’re looking for fish for your aquarium look no further… Moanalua Pets is the place to go.
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June 2023 by Madison Robinson
Dirty and animals looked in poor shape. Went in to look at cute, possible new pets and came out sad. Places like this should take more and better care of the animals they sell.
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April 2023 by Jennifer G.
Saw all the one star reviews but was desperate to find specific animal food. After answering they were out, I was still talking, trying to find out when they might be restocked and he just hung up on me! Awesome customer service. Makes me really want to go buy something from them!
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March 2023 by S A.
I purchased a glass water bottle for a cage and it didn't work correctly so I went back in a few days to do an exchange/get a refund. That was on Saturday 3/25/23 approx. 11:30am. The lady at the register was annoyed and didn't want to deal with me. She wanted me to put the water bottle back together the way it came while calling for a young man to take care of me. While he started working on the bottle, the lady told him to take the rest of the pieces off the counter. She had customers to ring up. He nicely told her he didn't need the pieces (brackets etc. to secure the bottle to the cage) to show me. He showed me how to manipulate it to make it work, and that was simply all I needed. I kept the bottle, didn't need a refund or exchange. The lady could use some customer service skills, it could do good for the business. The place is dirty and cramped. When I initially bought the water bottle, I had to ask the cashier to wipe the bottle down. It was very dusty and I have allergies. I always try to buy local and support local businesses. But I have no plans returning here unfortunately because they're in my neighborhood.
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January 2023 by Scott Schiller
Decent selection of fish. Fair prices. If you are looking for something specific... ask.
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January 2023 by Kat S.
Wouldnt let me in without buying something. I was really mad. Couldn't even come in to look at the fish selection.
