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August 2024 by Raul Grano
I recently scheduled a service appointment at Mercedes Benz of Honolulu, and unfortunately, my experience was disappointing. Despite booking in advance, my car was returned to me in a dirty condition, which was the first red flag. What's even more frustrating is that I was never given a clear explanation of what was done to my car. No service summary, no details—just handed the keys and sent on my way.
For a brand like Mercedes, I expected a much higher level of professionalism and communication. This lack of transparency and attention to detail is unacceptable, especially considering the premium prices they charge. I left feeling uncertain about the quality of the service performed and questioning whether I should return to this dealership in the future.
I hope they improve their customer service and attention to detail because this experience was far from the luxury experience I was expecting.
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August 2024 by Michael Hodges
Mercedes Benz, Honolulu took a problem I had made and fixed it for me. Great service easy to discuss.
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August 2024 by Baby Cook
Good customer service and very helpful.
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August 2024 by Rika Hirata
I can reach Angie anytime I need to, She knows what I want and like so easy to find nest new car upon lease end.
I was worried Marc was not my sales person but I really satisfied her services.
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August 2024 by Caroline Bengtson
We had a great experience purchasing our pre-owned Mercedes from Angela and the team at the dealership. We never felt rushed or pressured in any way. Turns out Angela and I have mutual friends which made the experience even more personal and fun.
I highly recommend Angela - Ms Hawaii 2024! She’s got a heart of gold
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August 2024 by Darius Jones
Amazing atmosphere and they were such good help.
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August 2024 by Ivy Spencer
Adrian, Derek and Darrell they stay in contact with us through the whole step up until I picked up my car. Great job Mahalo.
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August 2024 by Beverly Bernabe
Highly Recommended! If you want to experience the best service, look for Yuji and Andrew they are very accomodating and helpful. Thank you so
Much! Our kids love our new car!
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August 2024 by Yumiko N
Dale is a PROFESSIONAL in all aspects of what he does as a Mercedes-Benz rep.
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August 2024 by Karen Turran
Epic Customer Service Failure. Mercedes left us stranded.
On Friday evening, 8/9/20224, at 7:45 pm, our 2023 Mercedes-Benz broke down on our way home.
In a potentially hazardous situation, we found ourselves in heavy traffic entering the Pali Hwy, Kailua-bound, when our car suddenly went into 'limp mode. The dashboard lit up with a warning to 'Pull over and turn car off,' it would not drive over 5 miles per hour, so pulling over was a daunting task from the far left lane where vehicles were merging onto the Highway. We managed to navigate to the right lane and then onto a grass strip, avoiding accidents.
What followed was a stark departure from the Mercedes brand promise. As a Mercedes car driver since the 1980s, I have always trusted Mercedes for safety and reliability. However, this trust was shattered last night when our car broke down, and the promised 'Comprehensive Roadside Assistance' failed to deliver. After standing on the side of the road in intermittent rain for over an hour, we were sent from one call center to another, telling us they were locating a tow truck. They called again, saying they had our location. They called again, saying sorry for the delay. More than an hour after we first contacted them, their final call was they couldn't find a tow truck on their "provider network," so we had to find a tow ourselves. They also said they would text a link for a LYFT driver; the link was never sent. They left our car and us stranded.
Thank goodness we are also AAA members
9:00 pm We called AAA, and they would send a tow truck
9:20 pm O'Sung towing arrived.
We thought we were more than covered by Mercedes. We have the standard new car warranty with roadside assistance AND the additional auto care package with roadside assistance. Please save money, and DO NOT bother with the additional auto care coverage. Both the standard and the extra coverage are a joke.
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August 2024 by Alika Pang
Good, friendly, and fast deal. Kui was awesome. 3rd car from mercedes because they give the best customer experience.
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August 2024 by Jason Woo
I requested to do open recall when my regular service came at Honolulu with an agent that morning . I assumed it was done and picked up my vehicle. It was not done. I have to reschedule…
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August 2024 by Tasha
Kanoe at Honolulu Mercedes did an amazing job, as usual! This is our 3 rd car we are buying with him and he is always beyond helpful during the transaction and with all services and maintenance during the lease. Very happy to work with you Kanoe!
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August 2024 by Kent Selfridge
Second time buying from Mercedes of Honolulu and from Angela. Fantastic experience both times. My last Mercedes from them was the best vehicle I have ever owned. Highly recommend them.
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August 2024 by carlieusmc
We had a fantastic service experience with Jeffrey at Mercedes Benz Honolulu. From the moment we arrived, he greeted us warmly and made us feel like valued customers. Jeffrey’s professionalism and knowledge were evident as he guided us through the servicing process. We felt safe and confident in our decision to trust Mercedes Benz Honolulu with our vehicle. The experience was seamless and enjoyable, and we look forward to returning to Jeffrey for future services. If you're looking for top-notch service and care for your vehicle, we highly recommend Jeffrey and the team at Mercedes Benz Honolulu.
