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August 2024 by Albert K
I had a nail on one of my tires n they fixed it for free but I had waited around 4 hrs. They were so busy, if I did not wait I would have given 5 stars.
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August 2024 by Earl Kawaguchi
Went to get my tires rotated and check my squeaky brakes. Ended uo with a brake job. Good thing I had the lifetime brake warranty. Paid for 2 calipers and labor. Too bad the calipers aren’t free too.,
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August 2024 by kazuharu1964
The attitude of the female staff was bothersome. It still took so long that there was no point in making an early morning reservation.
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August 2024 by Brandon H
The service was faster than quoted. Was in and out in 1.5 hrs. Took my car in for tire leak and tire rotation, the service technician was very efficient. Keep up the good work.
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August 2024 by Masa Mitsui
Was surprised that flat tire repair, rotation, and balancing service were feee!
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August 2024 by Joseph Borja
No appointment for an alignment they took me in and was done in 4 hours. I was so happy
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August 2024 by C Socrpunk247
My AC stopped working and Lex Brodies said they could fix it. They quoted me around $3250 to replace the AC. I thought it's kind of high but they were near my work and I wanted it to be fixed. I also know they employ probationers and I really wanted to support their business. I paid the amount and they replaced the AC. Less than a year later the AC is broken again same issue. I call and schedule an appointment and make sure it's under warranty, they said yes and schedule me an appointment at 830am the next day to look at it. Sounds good. I drop it off before work at 730. I get a call at 3:35 pm from them and they are telling me they only now got to my car and my air cabin filter is the problem and it needs to be replaced and they can do it for 67$. I didn't think that the air cabin filter would cause the AC to not run but whatever I'll play along. I said ok if that's what they think then change it and see if that fixes it. I get off work and go down to their shop at 430, as I need a way to get home. They tell me they are waiting for the part and it should be done soon, so I wait. To me this seemed kind of shady like they were stalling for time. They have me waiting for 1.5 hours and it's now past 6 and at this point I just want to go home. The guy told me hes so sorry the part never came and they will just install if for free when it arrives. They said they would call me when it gets in. I get my car back and start driving home. Miraculously the AC works again but has a chemical smell now... it's been over a month and No one ever called me back. I picked up a cabin air filter from Amazon and changed it myself, took ten minutes. The air filter I took out did not seem very dirty. There was no "gunk" on the filter clogging my AC like they were saying. I'm having serious doubts about the work they initially did to "replace" my AC. Did they do a temporary fix or do it wrong or use an old part and charge me the full price? I don't know but I would be cautious going here again.
There was also another incident where I had a flat tire and took it there to see if they could do a patch. They said they couldn't and I would need to replace all 4 tires, they would not do only 2. Over 1000 for all 4 tires. I inquired about price matching and they said yes they will price match but for only the specific tire they have. Ok cool, I called around and searched Firestone Hawaii and Goodyear Hawaii and got prices for the specific tire they had for my car. I called and told them I printed out prices from Firestone Honolulu and it's for a lower amount. They were a little rude and said that's too low for them, I guess they don't price match? Whatever, I'm willing to pay more to support a local business. I told them the car is already there, I would like them to fix the tires and I asked what's the best price they can give me? The guy rudely stated same price as before, over 1000.... I said thanks but no thanks. I picked up my car went to Costco, got more expensive tires ($1200 at lex) and saved 500$.
I want to support a local business but this place is shady and seems to only care about money.
I am cautious of going back here again to get work done and beware of the "price match."
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August 2024 by B
Waiting for more than 7 hours for just a tire rotation and checks. While dropped off before 9am, the lady told it may take 3 hours for everything. However, called to pick up after 4pm. What an extensively long waiting time, more than 7 hours!
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August 2024 by David Keoni S.
Quick and easy! I had a flat tire (potholes are pretty bad in Hawaii!) and arranged for a tow from the freeway to them! Called them up and asked if they could receive my car and they said yes, so i booked an appointment to replace my tire the same day and it all happened as planned! Very courteous and easy to work with! They explained my whole bill and had a nice waiting area while they fixed my tire! Been going to them for over a decade! Highly recommend!
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August 2024 by Rando Autoz
Consistent scratches on all four of my rims after a tire install.
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August 2024 by Marie Wagner
Made appointment online for a new tire because one of my tires was leaking air and I assumed it was because it was worn out. It turns out that there was a nail in the tire causing it to leak. They fixed it, called me while I was waiting in a restaurant and - the MOST SURPRISING AND WONDERFUL THING - they said "no charge"!! I still can't believe how unbelievably honest and wonderful this place is, especially in these times of greed and lack of morals. They've got a fan forever now and I will tell everyone I know! Mahalo to Lex Brodie and its employees for being such standouts in our community!!
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August 2024 by Allison Sh
Very nice customer service, when you purchase 4 tires here they give you free rotation and balancing for the life of those tires. Pretty good deal and if you book your second appt online you get 10$ off. Pretty good deal if you get your oil change there and they take care of you all right there. You’re better off coming here than going to Midas or any of those other chain shops from the mainland.
Got 4 new tires and a brake flush - made an appointment and my car was done in decent time!
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August 2024 by Yvonne Duncan
Fast service with friendly people.
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August 2024 by Arthur Moço USA
Fraud... they lie and say they have used tires, you arrive and don't work with that. You ask if they know where they have them (BECAUSE THEY ALREADY WASTED YOUR TIME) and they say they don't know!
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July 2024 by Jonna Wickesser
Kudos to Lex Brodies Queen Street management and staff. I brought my car for tire rotation and alignment. One of the lug nuts was "frozen". They fixed it and since I purchased my tires and subsequent service there, they did the rotation and alightment at no charge.
Thank you very much!
