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March 2024 by Audrey Shoji
My fiancé got the ring from Kays but had to resize it. But due to time constraints he decided to get it resize after he proposed. We just came back to resize and they said it will be done in 1.5 weeks. They were really helpful, knowledgeable, and friendly. The manager remembered my fiancé and ensured everything was good. We had Bodhi assisting us and was able to look up our lifetime warranty. Definitely recommend Kays.
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March 2024 by Ømår Gonzalez
If their was a 6 star I would put a 6 star for Joselyn
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March 2024 by Christopher Weston
Joselyn Chancellor is a dawg
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March 2024 by Marilyn Bersalona
It’s my first time at Kay Jewelers-Alamoana location and I want to acknowledged BODHI for the great customer service, very helpful and completed my transactions patiently. Bodhi you’re amazing and thank you for the great experience❤️
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March 2024 by Nikka Sonido
I had a great time looking through the jewelry with the staff and eventually landed on a bracelet and ring. They were really friendly and I can't wait to shop there again.
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March 2024 by Jeanette Yasui
Excellent customer service!
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March 2024 by Daniel Leos
Joselyn was very informative and helpful. Highly recommend her for any questions or concerns.
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March 2024 by D'Amber B
I truly enjoyed my experience with Brody and Joselyn. I needed to make a return and through my frustration they still managed to help and get my return made and my new purchase. Huge thanks to Brody for being patient and professional while I was frustrated in the beginning with the process of finding my account with purchase. I highly recommend these two for all services at Kay Jewelry in the Ala Moana Center
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February 2024 by Dawn M. Tamarra
The sales associate was very friendly she was very knowledgeable about what I wanted and very helpful. She explained about the warranty for my necklace. All on all she was great.
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February 2024 by Terry Bischoff
One of their staff members (African American) told me today to go to Claire’s to find what I need. I though it was pretty humiliating since she meant it as a “you are too poor to afford what we offer”
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February 2024 by Kuhn Sophia
Joselyn was very sweet and helpful with choosing our wedding bands. Made sure we had the perfect fit and style. The store has a great selection and vibes, Joselyn made the experience that much better.
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January 2024 by Sara Tam
0 Star - not recommend to buy as a gift. They only refund to original buyer even pay with cash. Even you pay cash less then $500. They will only mail a refund check to the person who purchase the item ( they mark down name and phone number when purchase. ) Very bad customer service
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December 2023 by Ron H
I can finally post this review after proposing.Sarah and Justin were fantastic. They definitely went above and beyond on what they did, especially Sarah. She helped me make sure the ring I was looking for is what I got in a custom design. Made sure everything went smoothly as my deadline was a little under 2 months. She was also just as excited, if not more than me when it finally came in which shows how much she cares for her customers.Thank you again!
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September 2023 by Ridge Robison
Justin and Sarah were truly amazing. They new exactly what they were doing and offered us all of there attention when making decisions on what to purchase. They made us feel at home and very comfortable and we’re knowledgeable about the products they talked about. When I return I hope to deal with Justin and Sarah again.
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September 2023 by Abdiel De León
Great customer service, came in with a few friends just to look around and ended up buying a couple things with the great service provided by Justin. Would definitely recommend the place and would definitely recommend Justin to help you out as well.
