-
July 2023 by Our United Hearts
Terrible leadership! My daughter went to this school and the fill in Director (Ernie) was rude, unprofessional, disrespectful and distasteful. I was trying to explain to her how CCA works with the reimbursement for the military because apparently she didn’t know as the director and what the prior director Chanel had told us when we signed up that what we paid for the first month we will be reimbursed for the second month for our part of the bill and we could have it as a credit on the account or they could give us a check and she wasn’t trying to hear anything I was telling her. The Director Chanel had left so I couldn’t go back and speak to her… The other Director I spoke to was Kelly and she agreed with my credit and told me to submit my attendance form to CCA by the 25th so they could get paid in a timely manner. When I told the Director Erine this she said Kelly didn’t agree with me according to her notes on the account. So that left me saying well why would she tell me she did if she didn’t…? Kelly is the Director at the Pearl City location. It was like Ernie mind was set to seeing it her way and that was it. The conversation went nowhere very fast. I tried to reach the owner (Dana) at the corporate office and the receptionist Tresser Decided to pick and chose when she wanted to answer the phone and when she didn’t want to answer. Tresser told me Stacy the area manager would reach back out to me. And that never happened. So I sent an email to every on their board because no one seem to take my situation seriously. Overall the customer service for this organization is very questionable. If the director (Ernie) was like this with me I can only imagine how she handles talking with a child when they are trying to explain something to her. So we withdraw our child from this location! The owner Dana did respond to my email and said an investigation will be taking place but we haven’t heard back from her yet!
-
January 2020 by Stephanie Warren
My son was here for 3 years. Even through the craziness this school was very understanding and my son absolutely fell in love with the teachers. When we left they sent a book with hand written messages and a backpack with more of is favorite books . This is a extremely caring school and I recommend them to everyone.
-
January 2018 by Barbara Clark
My little one loves it here. He gets excited to go to school every morning and some times I can't get him to want to leave. The staff is very friendly and loving.
-
January 2018 by Januarfhfvry Anderson
My daughter loves this school.
