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December 2023 by Asheville Bruce H.
#Grateful Sophie, what's the first happy face we saw as soon as we pulled in the parking lot? I think she had come outside, maybe helping someone else load she waited on us at the door as soon as my landlord Tina came in she was offering her a cart we knew what we wanted we had only came to get a weed eater as my landlord says a weed wacker and no time at all we had exactly what we wanted and was on our way everyone had happy faces and was so accommodating the atmosphere is priceless When comparing it to The Big Box store we don't ever want to lose this atmosphere support them as often as possible mahalo I am never leaving Paradise my landlord has several properties she is constantly breaking about how awesome Ace is
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October 2023 by Jeremiah U.
Ace Hardware in Kaimuki is a small store that carries your basic home improvement necessities. They also carry specialty items that other stores don't have. -When I needed a product that the professionals used to remove the clear coat, Ace had it. -When I needed a specific drain cleaner that reacted to water instantly, Ace had it. -When I needed fast acting paint remover, Ace had it. After every research I did, I always found all the products at Ace Hardware. It's a clean and well organized store with knowledgable staff workers. It's a small store, so you may not always find a worker. Parking Private lot or street parking Payment Cash or credit
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September 2023 by Monkey brains
Get your keys made here! One stop shop
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July 2023 by Donn A.
I try my best to give them business since they are in my neighborhood. Unfortunately, this is probably the last time I go in there. I was helped immediately by a floor person and she showed me exactly where I could find the part I needed. But upon check out I got terrible service. The lady was sassy and rudely said "I can help you if you're ready?" As if she couldn't see me standing in line for the next cashier with the part in my hand waiting to be checked out. She handed my receipt and couldn't even muster up a fake "thank you". That's poor training.
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July 2023 by Kristen P.
Best customer service! I went to City Mill, but they wouldn't help me find the correct butane for my lighter. How hard could it be right? Thank heaven for Ace Hardware, who knew what I needed in less than one sentence and promptly grabbed it for me. The employees are happy, and funny and it seems like they really want you to enjoy the customer experience. I was in the store at 2 pm 7/24/23. Whoever was working then, Mahalo!!! Way to go!
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May 2023 by Millie Y.
Able to assist by giving suggestions and. Although he did not the right items, very helpful.
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May 2023 by Hari Patel
Has most things you need, also good customer services, but no customer bathrooms like home depot.
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April 2023 by Arthur Odango
My go to shop for tools, repairs and miscellaneous items. Mixed experiences every time I go there. Some associates are really kind and represent the community here in hawaii very well. Others are not, and more often are grumpy to be there or just simply not as kind. Hope that changes.
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February 2023 by Carl Sagan
Poor customer service. Poor enough to warrant a review. Couldn't believe the way the older woman behind the counter spoke to me. (There were two other employees working there who were perfectly nice.)
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January 2023 by Rudy Petersen
Always helpful and good selection of useful equipment.
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December 2022 by Yikes2x ..
Went in to Ace Hardware and first impression was the staff looked so unfriendly. No greetings no vibe that welcomes you into Ace. Horrible vibe. I went in to get a color matched paint because City Mills paint machine was down. Gave the Guy my paint sample and he asked me which color. ?? The Green one I replied. which side he asked again. the Green color I said again. "Im color deficiency he said in a more stern voice like I'm suppose to know that and I'm think WTH you doing mixing paint if you can't distinguish certain colors.Of course one color I got was correct the other one was totally off. Then proceeded to make lame excuses saying the smaller the paint you make (in quantity) the harder it will be to make the color. Bruh! You shouldn't be mixing paint. The GM was there in his seat watching this whole d*** situation and even the creepy looking Cashier. NEXT!!!!
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December 2022 by Don Onefas
Went into Ace to find some parts, upon entering i was greeted by a very knowledgeable and helpful woman. It made my afternoon not having to rummage through all the pieces. Mahalo
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November 2022 by Ric C.
"Ace is the Place with the Helpful Hardware Man" So they changed from "men" to "folks" somewhere along the line. Yup, more of a reflection of the current times. In Kaimuki the two hardware stores are Ace and City Mill. City Mill is locally based and has a much wider selection of offerings than Ace. Although Ace is a national company, they have a more defined product offering which seems to be of better quality than City Mill in some instances. The Ace workers do seem to be more helpful and knowledgeable, but not always. But I have no complaints. If they do offer what you need you can be confident that it will work. More laid back and easy going than City Mill, Lowes or Home Depot, Nationally based Kaimuki Ace Hardware has more of a feel like the smaller neighborhood Mom n pop hardware store back in da day. Even though a smaller selection of stuff, Kaimuki Ace is a pleasant place to check for your hardware needs. Good "local" help from a national presence, packaged in a neighborhood store
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October 2022 by Wayne B.
I needed a small screw to fix my scuba gear and the team was awesome at helping me find exactly what I needed.
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October 2022 by David Reisinger
You don't have to drive all the way to h.d. this place is an easy in and out. Plenty of parking in front.. even has a great selection of tools
