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August 2024 by Moise Charles
Kayla , and nani helped me with my rental problems . Truly awesome , they offered me every product. Then took the time to explain , the pros and cons. Then left it up to me to choose . I rented from January to August. Was too busy having Fun ! Also sending a shout out to management and support crew.
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August 2024 by Albert Makanani Jr
Kayla and the ladies did such a great job in helping me with my rental! This is my first time working as an UberEats delivery person and the process was smooth and uncomplicated. I was able to pick up a 2023 Ford Escape with only 20k miles on it and it was thanks to the ladies!
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August 2024 by Ernest Smith
Their online systems don't work, they don't answer phones.
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August 2024 by Midori Urameshi
Good service, upon returning rental you will get a receipt that may detail more than you one if youve already paid for previous week.
If you get confused or flustered, They can clarify charges throughout.
Thank you
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July 2024 by Michael Vargo
This place treated me like scum. They lied multiple times and do not care about me. They gave me a van that was disgusting. Took me 6 hours to clean it.
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June 2024 by Kickass_Jones 96
We booked through Expedia. Our pick up time was scheduled 4:15. Our plane landed a little late so we were 10 minutes late to pick up the car. They had already given the car that we paid for away. They gave us another car with a bad tire. We had been traveling for 15 hours, we were tired, we had plans the next day. I just figured, I’d put air into it and it’d be fine. It was not. I couldn’t move my plans around because we had already spent so much money. When I finally had the time we could spend to tell them about the flat tire, they made me pay for it. Unacceptable. Spent a day of my vacation that I worked hard to earn fixing this mess. Do not rent from this company.
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May 2024 by CC Foo
Five stars and aloha from me. Good clean car and most excellent service from Nani!
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May 2024 by Ike Spells
I am dissatisfied with the service received at the Hertz Car Rental located at 452 Kalewa Street, Honolulu, HI 96819. The employees exhibited low morale and a reluctance to address issues proactively. I encountered a serious problem with a Tesla rental where the rear tires repeatedly lost air. Despite reporting this, the staff failed to take action, compromising safety and service reliability.
During the Easter weekend, the situation worsened. I sought assistance for the tire issue but found the Hertz office closed and received no support from adjacent departments. Roadside assistance directed me to a vendor who was unable to service the electric vehicle tires due to their imminent closing time and policy restrictions. This not only impeded my ability to drive safely but also affected my ability to meet my trip minimums.
The lack of effective communication was highlighted by contradictory information provided by different employees regarding the payment for the tire repair. This led to confusion about whether I would be reimbursed after paying out-of-pocket, as suggested by one employee, while another denied the possibility of a refund. It was only after persistence and further research that I found a Firestone location willing to repair the tire, yet I encountered issues with the voucher system, causing additional delays and uncertainty about reimbursement.
The entire ordeal demonstrated a clear lack of coordination and commitment to customer service at this Hertz location. Ensuring vehicle safety is a basic requirement that was not met, and the overall handling of the situation was unsatisfactory. For these reasons, I would hesitate to recommend Hertz to friends or colleagues, particularly the Honolulu branch, until there is evident improvement in service quality and communication.
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March 2024 by Lurline Holly
I had a negative customer service experience here. I was renting a vehicle to Uber with. If you are new to Uber and didn’t want to drive your personal car and was thinking about renting one, just know that the cars they will rent you are not your typical rental vehicles. They are the ones that they no longer rent out as part of their regular rental fleet, these are the vehicles with high mileage, got stains all over, makes strange sounds while driving etc. If you don’t have a car and this is the only way you can do Uber… well okay as a last resort I guess you gotta do what you gotta do. I would not recommend to others.
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March 2024 by Muhammad Talha
Had great experience doin business with them. The staff was very friendly! Specially nani, she's above and beyond! Explains everything in detail and helps you find what you looking for. 5 stars overall ?
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March 2024 by Jj Esposo
I just returned my car today and i returned it 30 mins earlier then i just found this evening that they charged me 1 hr extra!!This is so unprofessional for you guys to charge me.I will never trust the people who works here ever again.
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February 2024 by anar batzorig
Omg, really bad customer service don’t rent the car there. even the manager is so mean and rude, she didn’t even try to help us , her name is KAYLA!!!!!!!!!!!!
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February 2024 by Jasmine Pritikin
I rented cars from this Hertz location for about 2 months and had a fantastic experience!! Everyone was kind, but Nani was above and beyond helpful. Any time I had an issue Nani made the process to fix it quick and easy. Highly recommend renting from this location!!
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February 2024 by Ashley Main
Always a great experience
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January 2024 by King Solomon A. Copeland
Great service and care! 100% completely satisfied! Above and beyond! And they sell cars too! Very nice selection of teslas.
