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April 2024
I rented from this location and returned the car to the Ilikai hotel and it was nice and smooth process. There was no wait during pickup and drop off. All the employees were very nice and helpful. Would definitely rent from here again.
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March 2024
Apparently don’t read these reviews over an hour wait as a gold member with President circle status. But the gentleman behind the counter (unfortunately by himself) was very pleasant and profesional.
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March 2024
Waiting before doors open at 8 o'clock. You have to wait at the kiosk. Friendly Japanese male staff. Returns after 3:30 are unmanned. It's hard to get up to the 10th floor of the Royal Hawaiian parking lot, and the key box is next to the restroom on the way to the Sheraton parking lot. Almost like a treasure hunt.
