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November 2023 by Mark S.
We now live on the mainland, but have property, a bit of money, (and a big chunk of our hearts) in Hawaii. HLEFCU is always, "beyond helpful" when we do business with them. When I've gone in-person to do banking , I have noted that the levels of professionalism and integrity are off the charts. They set the standard for how customers should be treated. My experience is that the people who work here are very caring. I very-much appreciate how they have anticipated my needs and answered questions that had not occurred to me before they pointed them out. On more than one occasion, I have thought, "Man, they really have my back!" The people who work here should be proud of how they conduct themselves. Every time we leave the bank, my wife and my sisters comment to each other about how nice the experience was...and that what we needed to get done got done effectively and efficiently. Banking at its best!
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September 2022 by Vk_trios
Lines are usually short which is a plus however, once the banks are closed your out of luck to get any type of help other than balance inquiries. The call center personal are rude and inexperienced. I dread having to talk with them. They have been wrong on numerous occasions. Closing my account as soon as I change my direct deposit.
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June 2022 by Sharon M.
Great place to do your banking. They recently just moved to their new and very beautiful modern location on South King Street. The employees are always so welcoming and treat you like family. They always greet me with my name and have such great customer service. There is never a long line when I go and the new location also has ample parking and usually about 3-4 employees working at a time. I really enjoy banking here.
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April 2022 by Michael Tui
I have been a member of HLEFCU for about 10 years now and within 4 years we actually moved away to North Carolina. We actually decided to stay with HLEFCU anticipating that we would be returning in the near future back to Hawaii. We've bought two homes since being here and with our sister branches here in NC we've had no problems. There have been a few times that I've had to coordinate with the main office and they have been such a great support and wonderful people to work with. Overall, we've had great experiences with HLEFCU.
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January 2022 by Trent Bentley
Online banking is terrible and the service is terrible
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January 2022 by Daniel S.
I have been banking with this financial institution for over 10 years, and I can tell you that the staff and services are nothing shy of excellent. Given that most of us are police officers and/or public servants, this bank provides some wonderful benefits and plans to accommodate our needs. The bank does so much for the community and I am so proud to be part of this Ohana!
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December 2021 by Oneshi Aminu
Please everyone
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August 2021 by Po'opa'kiki Kolohe
On July 1st 2021 unbeknownst to me or my husband after checking my checking acct, noticed there was a transaction made that neither of us requested. I immediately called HLEFCU and the person on the other end of the phone had graciously guided me through the steps that needed to be taken. I'm so grateful to her which by the way her name is Jeanette Person. Jeanette was very patient with me and probably had to repeat herself many times over(thank you Jeanette)but nevertheless with her help I was able to get the ball rolling and 5 days later the transaction had been canceled and funds returned to my account. 8 days later I got to put a face to the voice I've been communicating with for 2 days straight.Thank you for your patience, advice, and guidance.Aloha
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July 2021 by Jacob Silvers
Asked the police where I can I go to the restroom and they basically told me I can’t.
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May 2019 by MARGARET SISON
My debit card was flagged restricted...I have no clue why. I have more than enough money in my account for the items that I had purchased that have a 3 day hold. You would think if you flag an account that they would send me an email why they are doing it...but nope, nothing from them...and how I found out was I was purchasing dinner and was told about it. So I couldn't get dinner because of that.
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April 2019 by Alyson Y.
Since their field of membership is pretty narrow, I guess they don't need a Yelp review to gain anyone's business - but the service there has always been so good, I wanted to leave one anyway. Everyone is super friendly and helpful. I had an issue with a fraudulent charge on my card and they were really patient in explaining to me the process. And there is always ample parking. Not to mention it's probably the safest bank in town!
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March 2019 by Cory C.
Drive by this place everyday and didn't think to make a loan with them. Exterior is deceiving. Inside was very well decorated and filled with great staff willing to help out and answer all questions. Veronica and Sandy were the best. Thanks for everything.
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February 2019 by Alisa K.
I went into the bank part of the Hawaii Law Enforcement Federal Credit Union on Young Street for the very first time today. Normally I go into the HPRA shop on the 2nd floor. I was greeted right away after stepping out of the elevator. The teller said she'll can assist me. I told her what I needed done... although she had to make a phone call to verify what I needed done, she was still very professional and friendly. I was eventually transferred over to another teller who said she was willing to assist me further. I wish I remembered the names of the two tellers. They were both so friendly. The last teller that assisted me, she was very personable... Very easy to talk to like shes family. I've never been treated so nicely at a bank before. If you're law enforcement, work for law enforcement, or family of law enforcement in Hawaii, I highly recommend HLEFCU for all your banking needs. They are all so helpful. Never had bad service whether it was on the phone or in person.
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February 2019 by Lani Kay
Finally someone with understanding and knowledge. Thank you Dawn for all your help. Just when i was about to give up, there you were. It's individuals like you that make us (Officers) feel like we matter. If anyone needs help with there account, I will be referring them to you. ~ LT
