-
May 2024 by Kristina Hinds
Made appointment on line for 9am, service rep claimed he didn't have it. I showed him the confirmation and he said I don't know what that online is. Who runs a business like this? Didn't even try to honor the appointment. I'll take my business elsewhere. ?
-
May 2024 by Aleksandar Vuckovic
Inaccurate store hours made me drive all the way there with a flat tire only to find out they are closed…
-
April 2024 by DavidKa
Made an application for wheel rotation. I came and they told me to buy rubber pads so they could jack up the car. Maybe I should change the tires myself? They cost up to $30 on Amazon. The procedure also costs $30, but if you change the oil, it’s free. I have a Tesla and I don't change the oil. the company could have bought these pads. it's a shame. I made an appointment with the dealer, no need to buy anything.
-
April 2024 by John Kinton
Avoid this place at all costs, particularly if you are female.
My daughter, who happens to be a cute 20 year old student at UH Manoa, had a tire that suddenly started losing air. I told her to go to this Goodyear Auto Service Center because a) it was close to campus, and b) my grandfather worked his entire career at the Goodyear plant in Akron, OH, and we have been a Goodyear family for over 75 years.
To my extreme dismay, the would be theif, I mean salesperson, tried to tell my daughter she needed new tires because they were "cracked."
Her car has 500 treadwear Pirelli run flats that are date coded in August 2018. The tires are not cracked, and the tread is well above the wear bars with at least 4/32nds of tread left. They are somewhat old and worn, but they are not unsafe or in need of imminent replacement. See the photos.
She called me and put me on speaker with the salesperson, who tried to tell me the same thing. I asked if he had found a puncture. He said he hadn't and repeated the same "cracked" story he told my daughter.
I race cars. I buy multiple sets of tires a year. The guy is clearly not honest and/or incompetent. He is trying to take advantage of customers who don't know tires.
I told my daughter to get her tire aired up (they did that for free, so they earned the one star) and go to the Discount Tire on Ualena St. Discount found a nail in her tire, and they patched it for free. They told her that her tires were worn but safe for a little while longer. In other words, they were honest, in stark contrast to Goodyear's approach to customer "service."
-
March 2024 by Kristi T.
Rating based on Waialae location. Waialae location: Worst customer service. Workers have attitude and give off impression you're bothering them by bringing car in. And calling them forget about it, they won't answer and if you leave a message they won't return call. Took my car in because the tire pressure light came on. Was told the next appointment is a month away...seriously dude you want me to drive around with low tire pressure for a month?! They wouldn't even take 5 minutes to look at my tires to check if there were nails inside. Went to Salt Lake (Stadium Mall) location and they were fantastic. Took me as a walk in and willing to help. Checked my tires, fixed issue, reset warning light and sent me on my way.
-
March 2024 by Cheez W.
Pearl City location: horrible service. I dropped a tire off to be mounted and picked up later, call me when it's done. No phone call, so I show up before they close. No new tire mounted. I just wanted a new tire mounted on the rim I dropped off. They did nothing. They didn't mount the new tire on and they didn't call me. What a waste of time.
-
February 2024 by Tina L.
Their hours on all listing s (google, yelp, their own site) say they're open until 7pm. I called and called as I had a nail in my tire and it was leaking. I was panicked as it was 6pm and I knew not much would be open and I was loosing air pressure. I called and called but no answer so I took a chance and drive over. Closed at 4pm. Why???? Fix your posting. Thankfully Sams Club actually does close at their listed time of 7pm and they were happy to say late for me. Avoid Goodyear at all costs.
-
January 2024 by Zach Imani
Unless you buy their tire they aren't going to offer you any service
-
December 2023 by D M.
Please do not make an online appointment for Goodyear Kaimuki; they will tell you they do not see your appointment in their system, even though you show them your confirmation e-mail, and they may not even work on your vehicle as well. Here is my experience: I scheduled an online appointment for 8:00 a.m. for an oil change and tire rotation. I got there before 8:00 a.m. and was the first in line. When I went to check in for my appointment, the guy said he could not find my information, and I was number 4 for an 8:00 a.m. appointment and would have to wait, even though I was the first one to check-in. He says they were booked for the day, even though I showed him my online confirmation, and says he cannot squeeze me in, but I could leave my car there, and if they have time, they would work on it and call me at 5:00 p.m. to let me know if they were able to work on it. What a joke! I scheduled an appointment online and had a confirmation e-mail, and then I got there for him to tell me that they could not work on my car because they are no available appointments for the day. What is the point of having online appointments if it does not show up in the computer system in the store? I called and went to the Salt Lake Goodyear location right after the Kaimuki location refused to work on my car that day. The Salt Lake location was willing to take me in as a walk-in, and they were quick and got everything I needed done.
-
December 2023 by Luanne Goodness-Ono
Fast service...
-
November 2023 by Gonzo Ayres
Very very poor experience. Made an appointment online and received confirmation via email. Get to site on time and during check in they stated I had no appointment and that they didn’t have the tires. I showed proof of appointment and they stated I would have to wait as a walk in since there are no technicians available and they will have to find tires on site that would fit my car. After almost two hours I finally got called to the counter to say they will be starting the car soon and that the only tires they had were a higher series of tire (ordered Coopers and they only had Goodyears. Only good thing about this experience was that I got Goodyears at the Cooper price since that is all they had). After another half hour my car finally goes in to get worked on, now 2.5 hours into me sitting in their lobby. Once the car was finished I paid and left. Totaling just under 4 hours. I get home and notice some marking on the wheels, thinking it was just the soap used to put the tire on I thought nothing of it for a few days. Today when I washed the car I found out…let’s just say…it’s not soap. There are heavy scratches all around the outside of the wheel on all 4 wheels!!! I used to work at Goodyear and this would never have been acceptable. I am greatly disappointed and upset at this whole situation. If Goodyear sees this and wants to make things right they can contact me. Pictures below are of the scratches on the wheels. Unbelievable
-
November 2023 by Steitz
Took my car last minute and got it done right away.
-
November 2023 by Alex
Impossible to reach by phone...
-
October 2023 by Mayra Baird
Very helpful if you go in person but the online appointment website seems to be just for show. Made two appointments on different days and showed up to a paper sign that said it was closed due to a power outage. No where was this shown on this site or the website, how do you allow customers to make appointments if your shop is closed? Very disappointing for a company that's supposed to be reliable and reputable.
-
September 2023 by Carole Vierra
They are very helpful and good service
