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November 2023 by Ken McCarthy
If you want your vehicle repaired right the first time, every time, there is nowhere else to go, Period!!!!!
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October 2023 by Eugene Dabrynin
Very fast and efficient workers Honest mechanics . Prices are reasonable for considering you're dealing with European vehiclesServices: Air & cabin filter replacement
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October 2023 by Yauheni D.
Very fast and efficient workers Honest mechanics . Prices are reasonable for considering you're dealing with European vehicles.
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July 2023 by Shannon M.
Great service! Great price! Highly recommend this company, they have a centrally located shop as well.
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March 2023 by Chuck
Great service with a friendly professional atmosphere!
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February 2023 by Mario Supria
I have been a loyal customer of this repair shop since I moved to the island and I couldn't be happier with my experience. The owner, Tom, is an expert in his field and goes above and beyond to provide top-notch service. He is extremely friendly and approachable, always taking the time to explain what needs to be done and why. I have referred many friends to this shop and they have all had great experiences as well. If you're looking for a trustworthy and knowledgeable mechanic, look no further than this repair shop!
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September 2022 by Ken M.
Fixed 1st time Every time!!! 0% chance I would ever go back to the Dealer!!
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June 2022 by Humuhumu Woodworking Brandon Lavin
Had an Oil change and brake job done; replaced front rotors and all four brake pads. While I’m aware inflation is up, prices for materials and parts are up; how they came up with $900 in labor is beyond me. If the average labor cost is $80 and hour, why did it take him 11 hours to change the oil and brakes. I should of stuck to doing the work myself. Felt like I was over charged for what most would feel is a pretty straight forward, easy job. I’m not going back here. They were thorough with the car, but again not sure on their logic for labor costs. Pretty disappointed. Don’t get gouged. If you have a BMW go see Tony or Albert and A&A motorwerks.Service: Auto maintenance
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May 2022 by Alvin J.
Great help with my car ! Awesome guys who work there! Jason helped me out a lot! I highly recommend their business if you have a German vehicle
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May 2022 by Jason N.
New owner, very disappointed in my appointment I made a week ago. Waited until 15 minutes after my schedule appointment and no one there at a closed shop. Finally called and was told they have a drop box for my key. Then also informed me that my routine oil change would not be ready until the next day. That seem very strange and out of the ordinary when it use to take no more then 4 hours. Not sure why this type of service would be needing to remain until the next day which would have made it Saturday. And the business is open Monday through Friday and closed on the weekend. Very dissatisfied and miss the previous owners Scott & Brianna who never would leave customers hanging.
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March 2022 by Nanami Setsuko
This would be 5 stars if Scott was the owner but since he isn't, it's 1 star. I do not recommend anyone to go here.Service: General repairs & maintenance
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December 2021 by M. A.
Found them very helpful, kind and courteous. Saved me time and money. They only repair what was needed to get me back on the road. Happy with that!
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May 2021 by Michael H.
I have been going to German Auto for 3 years now from when Scott was the owner. I had great experiences there. Good quality work with fair prices. Scott left the business to Tom who is an awesome mechanic and continues to offer fair prices. HOWEVER, you don't deal with Tom, you have to speak to the young, untrained, no tact, makes promises he cant keep, unprofessional, inexperienced, argumentative, Service Writer. If you can get passed him, you should be okay. On my last visit he told me that I have an oil leak on my car and it would be a 3 hour job to change a valve cover gasket. He would not give me an appointment while I was there picking up my vehicle and said that I should call back in 2 weeks because he was busy. Two weeks later I called back and he made my appointment for 1 month later. Two weeks later I called him back to make sure we ordered the gaskets in time for the repair date. He said he would call me back before the date to make the order. Two days before the appointment, no call yet, I called him and he said he is out of the office and would call me tomorrow to order the part. Tomorrow came and he called me, ABRUPTLY saying that he has to do another diagnosis on the leak because it might be a 20 hour job. After a discussion about this $3,000.00 change in repairs, I agree to bring in the car tomorrow. Minutes later, Adrian called me back and said, "Because of our last conversation, WE are refusing to service your car." After dealing with the service writer on a few repair jobs, I was not upset, I was RELIEVED. I really don't trust my Turbo Carrera with him. I'm a retired police Lieutenant and I know poor character when I see it. This guy is very immature, unprofessional and has deep issues. I wish I could talk with Tom and explain, but he's too busy working on all of the cars. Tom needs to get a real service writer and lose this one.
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June 2020 by Raymond Lamb
Scott runs a professional and trustworthy business! He listens to your problem and give his honest advice that. Superb maintenance work!
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April 2020 by Michael S.
I have to be honest -- the only reason I'm writing this review is because of the most recent one-star rating below, which I believe is wildly unfair and not at all warranted. I've been doing business with Scott for nearly 15 years -- he is, hands down, the best mechanic I've ever met. He is thorough -- he always explores all possibilities before providing diagnosis, he offers to replace low-cost components when they're accessible during repair/maintenance, and he provides very detailed records on the work performed. He is honest -- Scott is completely transparent with cost, ensures customers understand potentialities before he works on a vehicle, and he shows you the parts he installed and/or removed from your vehicle as a show of good faith. Last, he is communicative -- he always calls or e-mails ahead of appointments to confirm availability of you and parts, provides daily status updates while your vehicle is in the shop, and verbally discusses the ins and outs of his repair/maintenance when you come to pick your vehicle up. Honestly, I can't say enough good things about Scott and German Auto Specialists. For the nay-sayers out there: Cars (particularly high-end European ones) are expensive to own. If you can't afford the maintenance, don't buy the car, and definitely don't give bad reviews to good people who do great work.
