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December 2022 by Google user
Today I was forwarded on to this service center after talking on the phone with LG Support. I initially thought it was still LG Tech Support until I started to hear how horribly rude the person was. It was then I realized I had been forwarded on to an outside 3rd party company which is 1 of 3 listed on LG's website on Oahu as on-island LG Support. Long story short, it was a horrible communication experience and the guy actually ended up hanging up on me. Keep in mind the entire time he was very rude: Right off the bat he was very rushed asking what my issue was. He even said, \\\"you've been on the phone but haven't said anything. What's your problem?!\\\" (I assume he had to wait two seconds on the call he got that was forwarding me from LG to him, which was very soon after LG told me they'd forward me on to further support). I asked if he could help me troubleshoot my problem which is pink tint on my WBE OLED panel. He wouldn't hear out the issue at all and nonchalantly said that he had to do an in-home inspection. I asked for help via the phone. He kept saying an inspection was the only solution, even without hearing out my problem. After he got my address he then say he'd charge $130 for the in-house inspection. I asked once again for over-the-phone support/guidance and he immediately hung up. There were other things he said I can't recall but were rude and unwarranted. I called LG back and confirmed which service center I had been forwarded on to. It was Galaxy TV \\u0026 Appliances here on Oahu. They asked if I wanted to file an official complaint with LG and I strongly recommended they remove them as a service provider as the experience was unwarranted and very, very unprofessional. No wonder Galaxy TV \\u0026 Appliances is not accredited with the BBB even after 38 years of somehow staying in business. The Google and Yelp reviews tell me so much. I rarely leave a negative review but this was so needed. Do not support this business by any means. Take your business elsewhere.
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December 2022 by Sam Merrill
Today I was forwarded on to this service center after talking on the phone with LG Support. I initially thought it was still LG Tech Support until I started to hear how horribly rude the person was. It was then I realized I had been forwarded on to an outside 3rd party company which is 1 of 3 listed on LG's website on Oahu as on-island LG Support.Long story short, it was a horrible communication experience and the guy actually ended up hanging up on me. Keep in mind the entire time he was very rude: Right off the bat he was very rushed asking what my issue was. He even said, "you've been on the phone but haven't said anything. What's your problem?!" (I assume he had to wait two seconds on the call he got that was forwarding me from LG to him, which was very soon after LG told me they'd forward me on to further support). I asked if he could help me troubleshoot my problem which is pink tint on my WBE OLED panel. He wouldn't hear out the issue at all and nonchalantly said that he had to do an in-home inspection. I asked for help via the phone. He kept saying an inspection was the only solution, even without hearing out my problem. After he got my address he then say he'd charge $130 for the in-house inspection. I asked once again for over-the-phone support/guidance and he immediately hung up. There were other things he said I can't recall but were rude and unwarranted.I called LG back and confirmed which service center I had been forwarded on to. It was Galaxy TV & Appliances here on Oahu. They asked if I wanted to file an official complaint with LG and I strongly recommended they remove them as a service provider as the experience was unwarranted and very, very unprofessional.No wonder Galaxy TV & Appliances is not accredited with the BBB even after 38 years of somehow staying in business. The Google and Yelp reviews tell me so much. I rarely leave a negative review but this was so needed. Do not support this business by any means. Take your business elsewhere.
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November 2022 by Nancy S.
RED FLAG!!!! Don't! There's something OFF!!! I have an LG Washer/Dryer. Perfect fit for condo! But LE error motor lock. I called for repair. This cost me $140 cash. I was so hoping that Mr Michael Kim would be an ethical business practioner. His pricing is inflated and beyond notmal standards. As an individual he is charming in a 77year old man kinda way, which makes you want to believe grandfather would always protect me. But after my personal interview with Mr Michael Kim, in my home, with his "business partner", granfather is charming but his associate was quietly disagreeing with most everything Mr Michael Kim was verbally saying to me. Your risk!!!!
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May 2022 by Ron M.
RIPPED OFF! I had a sound problem. I paid $65.00 for estimate. Michael said it is worth fixing because, other then sound very thing is very good. I paid $300 to repair sound. I brought the TV home . I turned on the TV. I noticed picture not bright enough to see clearly. I called Michael and told him of my of the picture problem. He said not his problem. He fixed sound problem. I said I paid to fix sound because you said everything else is good. Now you want me to pay you to fix the picture problem. I told him at the start if it cost more than $300, it is not worth fixing. He assumed me if I fixed sound problem I would have years of good service. He called me at 7 pm to pick up the TV. When I arrived at 8 pm he had the TV in his patio with no lights on. He turned on the TV, In the dark picture seemed OK. Now I know why he had the TV in the dark because in a lighted room the picture would be dark. When I called him to complain, he said I fixed the sound and hung up. He works out of a storage unit on Kalakaua and King street. BEWARE don't get ripped off. Ron Mizuno
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March 2022 by Dan C.
This company is absolutely terrible. LG told us to use this company to start a warranty service on our dishwasher, the man and woman who arrived looked at the dishwasher for 10 minutes after we already demonstrated what was wrong with it. They did absolutely nothing and when asked what the problem was, they didn't know. They demanded $125 for the house call. They turned it on and off and gave us a run around about how they have to order parts and pay for the parts themselves. I told them that I would pay the amount after they replaced the service part under warranty. They argued with me that the house call fee was $125. I told them I had nothing in writing agreeing to that, and I would pay them only for services rendered and per LG require a diagnosis and assessment which they did not even have. They said the fee was for showing up at my house. In which case I asked them since they had rendered no services to leave my premises and that I refused their further services. They said that they would NOT. I told them they were now trespassing and they still would not leave my house. I started video recording them in my house and refusing to leave and the man started putting his pad up in my face to block his view. They left to their unmarked car which I continued to film. The man told me it was illegal to film his plates! I'm on my own property and their vehicle is in front of my house, and he's taking pictures of me! I had to threaten to call the police if they didn't leave my house. This was the most ridiculous service I have ever had! Called up LG immediately to complain, this company should absolutely not be an authorized LG service provider nor should they have a license to do business in the state of Hawaii! Their practice is rude, unprofessional, predatory, and illegal!
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March 2022 by Lu R.
This is the worst possible place to take any repair item to. Michael, who is who I dealt with never did communicate with me. I called and when lucky, he answered. When I told him I wanted to pick my system up because I did not trust him to fix it, he literally yelled into the phone and screamed until I could not listen anymore. I was and am afraid to call to pick up my stereo. I will report this company to the better business bureau. They should not be allowed to have a business. And the website you go to has made up video and information about the business. None of it true.
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September 2021 by Josiah M.
Rude and unprofessional, Would not recommend! Called and asked about getting an LG appliance looked at, didn't understand what I said but eventually we got something scheduled. He didn't mention any estimate fees during our phone call. Then when I called back later shortly before the appointment to ask if they did charge an estimate fee he said he does and it would be roughly $100, when I then asked to cancel the appointment he just said goodbye and hung up:
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September 2021 by Jacob H.
Disrespectful and unprofessional. Michael took our TV for repairs, promised to give an update after two weeks, and didn't follow through. We only got it back because we called and reminded him. Then, he got angry and screamed at us when we rescheduled the TV for pick-up. One of the worst customer experiences I've ever had. Use any other repair business!
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August 2021 by Mel D.
Our LG 14000btu portable Air Con works fine now, but this seems to be a 1 man shop, run by very senior guy, working from his family home in Kaimuki. Apparently contracted to handle warranty repair on the unit we bought from Home Depot. After calling the 800 number on our warranty, this guy called us to say they don't do home visits for portable units. We explained that we would complain since we paid for the warranty. He called back to schedule a visit. They arrived in a family van, and I had to help him load it in the back of their car to lay it on their personal items. If I didn't ask to take a pic of the invoice that they had me sign, I don't think they would've left me anything. I called after a week because we didn't hear from them. Coincidentally, he told me the part just came in, and that he would call for me to pick up. We called Home Depot to complain about the service. Home Depot told us they spoke to him and he told them it would be done that week. He called me early Saturday evening telling me I should pick up in 30 to 45 minutes. I said no, tho would pick up Sunday morning. When I got there I had to park on the street while someone came out to walk me in. I asked to test it, and while testing he kept pointing out that nobody would do this kind of job. I let him vent. They were never rude to me, except for sharing his thoughts, implying it wasn't a smart purchase. He tried to help me load it in my car, but I felt safer doing it on my own. I didn't ask for another copy of the same invoice they asked me to date & sign again to confirm pick up. Except for the symptoms we reported, there was nothing to indicate the work performed.
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July 2021 by A F.
Do NOT call these people!! Super shady, unprofessional, poor communication, and didn't even bother to clean up after themselves. Honestly can't believe that a huge company like LG would even think to refer them to anyone to fix their products.
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June 2021 by Brittany H.
Absolutely horrible customer service and very rude. When calling to verify an appointment, the owner/operator didn't even address the appointment but rather placed blame on "sending him to voicemail" and followed it with "do you understand what I am saying... I called you." Completely redirecting the conversation from me calling to obtain an appointment to placing blame for not picking up a call... As a fellow business owner, I would never address prospective business the way he has within the first conversation. Will never recommend.
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January 2021 by Jay L.
I was referred to this company by my warranty company. During the call, the employee seemed bothered by my call and ended the conversation using a Korean cuss word "shibal..." (meaning F#€k) and hung up. I called back to let him know that I understand Korean and asked him why he ended the conversation that way. He said it was a misunderstanding, but I felt the tone of the conversation led to him use curse at me. I was calm and friendly the entire time even when questioning him. I do not recommend this company. Please know that all my other reviews to companies are positive and I typically don't do negative reviews, but felt the need to.
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November 2020 by Marybeth F.
Skip this company if you need home repairs. Woman who answers phone is rude, repairman is ruder. Woman was exasperated when I was unable to be home for the time most convenient to them. No answers given as to how much the repair might cost or how long it would take to complete the repair, all questions referred to Select Home Warranty. Two people (woman who answers phone and the repairman) both entered our home during COVID lockdown (why? Beats me, and it made me feel extremely uncomfortable). I provided hand sanitizer and asked that the repairman not touch my sink but he ignored me and washed his hands and used my kitchen towel. If you are referred by Select Home Warranty to this company, demand a different repair company. If you are looking for a friendly competent repair company to fix an appliance in your home, give this company a serious pass.
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October 2020 by risk E.
This company and old technician is terrible. The guys an a****** and he doesn't hold back on his thoughts. He doesn't even try to trouble shoot anything. When I told him the problem he said that it doesn't happen...wtf why would I need it fixed then. I would never recommend this old man to anyone. I don't get why this guy doesn't find a job he likes. Also just a heads up my unit still doesn't work
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June 2020 by Debra Bringman
Should have reviewed the reviews. Terrible... they do not know what they are doing, but they act like they do. They told me I needed to replace the fan, which would cost me $330 to fix, and suggested I replace the refrigerator rubber seal. I did not believe them, since my rubber seal still stuck. Also, they did not even open the refrigerator to see what was happening in there. The $100 service call was a waste, but I did not want to waste anymore money on them. I reviewed the reviews and called Ohana Appliance Repair. Less than a second, he said I know your problem. He said the fan is NOT broken; that the ice build up is causing the fan to stop. He also said my rubber seal is fine. Cost me $160.
