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December 2023 by Kristin T.
I had an incredible experience at this store! I was hesitant on going there due to the reviews, but the customer service was amazing! I needed new flip flops that were comfy and good in the water. Erica helped me find the perfect pair. She was patient, answered all my questions and so personable and kind. The price of the sandals were a bit high but I do hope they last me years to come. Turns out the store has changed ownership and the store is open during opening hours. unless the person working needs a short break.
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October 2023 by Jenna Frazier
customer service was incredible here! shoes broke while on vacation and the employee was super helpful and kind. good selection of shoes at fair prices.
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October 2023 by JJ Hawkins
Just took an Uber to this location specifically, and arrived at the doors a few minutes after 8pm to the store being closed. Your times on Google Maps shows close times as of 9pm every night of the week, and you also had a person counting the register with the door lights off and doors locked when we arrived @8ish. What time do you close? If it is different than 9pm, Could you please update your operating hours on Google Maps please? I will be stopping by tomorrow to pick up a pair for the beach, and I hope to see ya'll open.
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October 2023 by Aaron Daniels
Here for the great responses left for all the patient and understanding customers the world has. Keep up the good work, nothing like some rain to ruin a good sandals shopping experience! I naught two pairs today, they were open and happy to provide a discount for buying a second pair.Mahalo! ?
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October 2023 by Stephanie F.
Zero customer service to "certain" classes, I guess. My mom and I walked into this cute shop with a ton of flip flops and other sandally type shoes on the evening of Weds 10/18, but was not greeted, (not even a hello after I initiated a "hi") by the clerk. Our intention was to make a purchase...and saw many things we liked. A few minutes later, a couple of another "class" walked in the shop as my mom and I browsed. The couple was immediately greeted with a friendly "hello" and "can I help you with anything?"....confused and discouraged after we both noticed the attention the other couple received, we walked out without making a purchase. Better training and more careful selection of staffing may be needed at this establishment. I expected better in this area where people from all walks of life come to visit. Very disappointing.
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August 2023 by Shane Miller
Expecting a business to be open during posted hours and with an “open sign” on the door is illogical I suppose.
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June 2023 by Dimitri Mouhtaris
I was shopping in store in October 2022 whilst on holidays from Australia, the hour may have been slightly different to what is advertised but that’s ok cause the service I received from the owner was amazing. Couldn’t have asked for better assistance.Dimitri
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June 2023 by Juan Hilario
Was the closest place to our hotel that sold rainbow brand sandals so we swung by around 11 and the doors were locked and the lights were closed we called a couple times to no answer went to a store across the way to ask if they knew when it would be open all employees said the same thing they’re never there even though they have the same store hours but they weren’t surprised the doors were locked they said it’s. Daily thing they’re surprised that they’re still in business we talked with the employees of our hotel a lot of them have had the same experience and told us not to even bother with the store it’s a waste of business and space they said a mom and son run the store but both are very rude and childish which I agree with by reading some of their responses to other reviews
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May 2023 by K
Store hours posted are a lie. Employee came in later than hours posted, left door unlocked & then proceeded to turn away at least 7 groups of customers without letting anyone know when they’ll be open. It seems like a front tbh. Obviously the owner does not care judging on their reply’s & neither do their employees. Do yourself a favor & find another store. Not worth the visit
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May 2023 by Eddie Liu
Closed, but love the sassy reply! If you’re looking for flip flops and this place happens to be randomly closed, there’s a Crocs store nearby!
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April 2023 by Tia Jaggers
Apparently this place does not open but maybe once a week. It is the only place that carrys certain brands but they are never open. A neighboring shop advised that they went a whole month without opening. However, they only open once a week on random.The mall the flip flop store is in is nice. There are other places with flip flops…. Just don’t count on this place. So disappointing.
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April 2023 by Donald Gahres
Monday at 3pm...sign says Open. Doors locked. It is obvious, these business owners either do not care about the customer or do not have the capacity to.Edit: Their unprofesional response is all anyone needs to know about this place haha.
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March 2023 by Carlos R.
They're closed for one week!?! High demand store for a high traffic week! Spring break*
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February 2023 by Chasity Austin
Wish I could give 0 stars, from my understanding this shop is ran/owned by a mother & son. I work in the same international marketplace where this shop is located, & I needed some flip flops so I figured I’d buy them here. An older woman who I now confirmed is the mother was over the top rude. I’ve worked in retail/sales for years now, she didn’t greet any of her guests including me & she didn’t bother to assist anyone at all either. I even asked her opinion about a pair and she just seemed very annoyed/grumpy it was very uncomfortable.If you’re going to profit off this beautiful island the least you can do is even just attempt to have the “aloha spirit” as a business owner. I’ll be returning my purchase, & will not suggest this store to anyone unless they’re looking to be treated terribly.
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January 2023 by Natasha de Lange
Staying nearby so walked through the mall often and it’s literally always closed. Easier to sell shoes when the store is open perhaps?
