First Hawaiian Bank Manoa Branch is a small and welcoming neighborhood bank. The lobby is notably small with podium type service counters, creating a calming vibe that is not too crowded. Customers report a supreme level of service, with tellers who are always friendly and welcoming. Many note that the branch gets to know you like family, often resulting in very short waits or no line at all, except sometimes on Fridays. The flow is efficient, with guests often being polite and offering to let others go ahead. While parking in the back is described as very small, it includes both stairs and a ramp for disabled access with an automated door button. Some customers park at a nearby shopping center and walk. The branch is appreciated for its helpful and informative staff, who make customers feel confident and excited. Overall, it is considered a great neighborhood bank with a personal touch, worth a slight drive for its excellent and efficient service.
I've always had a good experience there. Through the years they have been helpful to me in dealing with my Aunties accounts. Evan A. has always been a great help. Mahalo
August 2023
Pam was so helpful and informative. She made me feel confident about opening an account here and excited for the future! Bri was also so sweet and helpful and I am very happy I chose First Hawaiian bank!
June 2023
Tellers are always welcomed me and friendly. It is not too crowded. They have lots of parking spots, but I just park at the nearby shopping center and walk here.
