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October 2024 by Christoper Delacruz
I love this location all of there staff are very friendly and miss Rhea is so very helpful explained everything to me 100% 5star for them. Mahalo.
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August 2024 by Mico Galicha
Lines are long as hell. It took me an hour to cash a check. They only have three tellers open. All other customers are already complaining and they did nothing to ease the situation and frustration of the customers. I would have never came here! The worst and slowest branch ever!!!!
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June 2024 by Michael Malaetia
Close your accounts and find another bank to bank with
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October 2023 by Natasha H.
I'd give it five but it isn't all that updated and a little weird with the loud intercom for speaking *in such small area*. 5/5 on speed of service. Far superior to the nicer branches. It can take 30-40 minutes at the bigger understaffed branches so this has become my go to for bigger checks or needing more than atm limit withdrawn.
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October 2023 by Dani A.
The tellers have always been kind and patient here however this bank location needs some tlc. The downstairs teller area smells like a urinal and there is always a line. Go upstairs if you can. The people are kind and efficient.
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June 2023 by Kimberly Chalfant
Friday…payday for everyone and rent…but 2 tellers to take careLine is ridiculously LONG!!!What a very irresponsible way of taking care of your customers…the ones you acted like you wanted and promised great thingsI have other issues with this bank as a whole as well..as I regretfully have an auto loan with them Unfortunately I do have to do business with this place for while yetI highly DO NOT RECOMMEND THIS BUSINESS!!!!!!
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June 2023 by Liu Malakai
Thee worst bank ever in customer service. The lines are long as hell, plus the wait with only 3 tellers open. 1 downstairs 2 upstairs. Expect a 30/45 minutes in line.
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April 2023 by Handsome Cutie
Great customer service
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January 2023 by Ken S.
Branch management declined to allow service person to assist with notary need. No other customers waiting for service, but no, they still declined. We have personal and business accounts at FHB. Don't do business with this branch.
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November 2022 by Irene M.
It's just fascinating how each location is so different!This one was just conveniently located right across New City Nissan where I was getting my car services and unable to go last Thursday (Thanksgiving) I really needed to go and almost forgot. Their parking lot in the back is quite huge overlooking the H1 freeway I noticed a few covered stalls and outdoor teller windows just steps away with all the traditional table to fill out any paperwork which seems to be the standard place to get all your needs as the bank itself is upstairs with additional tellers.Sadly there seems to be a lot of issues in reading reviews but I had a simple transaction and with just about no wait time in comparison to town location I was satisfied and pleased with this location which I will keep in mind whenever I'm in the area.Thank you!
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October 2022 by Joshlie P.
RHEA IS AMAZING! She was so wonderful, kind, & helpful. She gave us quality service that we appreciate so much. We tried to get assistance at the kahuku branch and they didn't give us the time of day that Rhea did. Please know she's a valuable asset and gave amazing customer service.
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September 2022 by Iris DePonte
I tried to cash a check from this branch from a well know business in Hawaii who banks with this branch. I was told the bank didn't have enough money to cash it??? Really.. it wasn't that large. I had to go to a check cash place and took a 1000$ lose. Even then this bank would not release more than 1 third of the check and said a 10 day hold on rest of the amount . I'm very confused.. no money , and the same time place a 10 day hold on the check. I feel they should reimburse me the 1000 due to the fact that they can not pay out on there business accounts . What kind of bank is this? NO MONEY
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September 2022 by CATHOUSE TV
I don’t understand why FHB opens when people are busy working. 8:30-4pm, every time I finished work and go to the bank the bank is closed already. And on weekends when I’m off the bank is also close.If you are working in a government offices Monday to Friday 8am-4pm then FHB is not the right bank for you because they don’t cater your time availability to go to the bank. You really have to request 2hrs break time or a half day off if you have important transportations with the bank. I know I’m selfish but FHB is also selfish. They could at least close Thursday and open Saturday but who am I to say I’m just stating my opinion or at least open half day on Saturday.This is why I have accnt in different bank because of FHB inconvenient hrs and I DON’T TRUST doing transactions by phone.
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July 2022 by Lawrence D.
I was visiting from out of state and my aunty's credit card was hacked from Amazon. I advised her that we should cancel her credit card and get a new one to prevent future fraud. We went to the Kalihi branch on North King street and we waiting about 45 mins as it was very busy. We were advised by the associate banker that her request was denied because we didn't bring "proof" that her credit card was at risk. We were doing this to prevent future fraud. She was disrespectful and not helpful at all. This was the first time that I had a bank not help out their customer especially with requesting for a new card or cancelling her old card.
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May 2022 by Andrew Oliver
Huuuuge line. One teller.
