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February 2024 by Charles Lovell
Late Friday of the President’s day weekend, I requested an oil change the next day. Obviously it was a late request, but Ron squeezed me in at 9:30 am. I arrived about 9:45, but Ron still took me in and said it would be ready about 3 pm. He called before 1 pm and said it was ready, and he also pointed out my coolant reservior was empty. He gave a very reasonable estimate to pressure test the system and if there was no leak, then to top it off. Check out was quick and easy and he applied the applicable discounts available. The car was clean and service was done properly and before expected.
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February 2024 by Hector Seguin Jr
Took care of the issue I had.
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January 2024 by Alvin Acob
I’ve been going to the Ft Shafter Firestone for repairs & tire changes for a while now. Ron & his workers does an excellent job on all repairs.
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January 2024 by Brent Fila
Person I talked to on the phone was very nice and helpful. HOWEVER, they did not mention they are located on a military base and cannot be used by civilizations. Because they didn't say anything or ask if I had military base access I had to scramble to find an open garage to help with my flat tire on a Sunday.
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December 2023 by Jeff G.
My friend told me about this location as it had good prices, great service and is not busy/crowded like out in town or Schofield. Went in to get a quote on new tires, and after going over the sizing and what not, the lady at the front desk asked if I wanted to do it at that moment. I was shocked at first cause i never expected that, so without hesitation I took the appointment. Good work and great customer service. This is a great location, a hidden gem if you have base access.
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November 2023 by Matt Lillard
They did my vehicle safety inspection. I appreciate that they had a waiting area. The Firestone at JBPHH does not. The staff was always polite, prompt, and professional.
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October 2023 by VN W
Great service and good prices.
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August 2023 by Evan Mott
Brian, ron, juray are a great team. They went above and beyond to help our organization with our GSA vehicles. Kind and respectful everytime we work with them. They were great with taking care of my personal vehicles issues as well. This is by far the best Firestone I have been to.
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July 2023 by brandon dengler
Extremely knowledgeable and helpful staff, especially for inbound and outbound military dealing with the registration process. I was in and out with the state inspection in less than 15 minutes. It's nice to have this service on base.
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July 2023 by kevin chaney
This place bent over backward to make sure I was taken care of. They patched up my punctured tire and got me back on the road for less than $30, all within 90ish minutes.
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May 2023 by Eric Holmes
Jessica is easily the best Firestone Manager I have ever worked with over my 12 years in the Army. She goes above and beyond and deserves recognition for her efforts! Well done and thank you for three years of excellent service!
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March 2023 by Flo
The staff are amazing and so helpfulThey are willing to listen and answer in a timely manner. Definitly had a great experience with Firestone Fort Shafter.
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February 2023 by Tyler Robertson
Terrible customer service. When they tell you it’s just a walk-in what they really mean is book an appointment. Absolute worst Firestone I have ever used. One of those businesses that knows that they don’t need customer service because the military rotates out quick enough.
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February 2023 by Carlos Phillip
The Technician was very professionable and very knowledgeable a good worker
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January 2023 by Dan Kuwahara
Nonexistent customer service. Made an online appointment for tires that turned out to be not in stock with office person telling me I should have confirmed my online appointment with them. I even received a confirmation for the appointment.
