Finish Line inside Macy’s offers a positive shopping experience with attentive and friendly staff. Customers frequently mention the helpfulness of employees who go out of their way to assist, whether by helping with purchases, returns, or exchanges. One reviewer appreciated a staff member who quickly checked prices using an app and provided excellent customer service, making the experience pleasant and memorable. Another customer noted that despite waiting behind a busy family, a kind employee promptly came to help, demonstrating the store’s effort to provide good service even during busy times. The store is praised for its cleanliness and organized setup. Customers find the store well-stocked with a variety of items, especially shoes and bags, which catch their eye upon entering. Staff members are described as friendly, knowledgeable, and willing to help with product information and recommendations. For example, a sales associate assisted with a return and exchange, helping to find the correct item in stock and offering helpful tips on product care. Employees also inform customers about other available options at different locations, showing a willingness to go above and beyond. Overall, Macy’s Finish Line location is appreciated for its good customer service, helpful staff, and a clean, inviting environment. Customers feel valued and are pleased with the assistance they receive, making it a convenient and enjoyable place to shop for athletic shoes and other products.
Jamie (spell check) is AMAZING. She was so helpful and pleasant to talk to. Thanks for the great customer service, I am very appreciative :)
April 2022
Had a decent selection of shades. I was able to get a decent pair and although I had to wait a minute (customer in front), the staff member was very accomodating allowing me to try on a plethora of glasses.
February 2022
They have a decent selection but it took us 10 minutes to even get an employee to help us…
