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March 2024 by Maxim G.
I know sometimes stuff happens and it’s important to acknowledge that we still are responsible for our promises. Shout out to Manager, Ms. Ebony, who worked around the clock to find my package and kept her word. Five star to you, ma’am, and thank you so much.
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March 2024 by Adena Joy Duvauchelle
I showed up at 6:55pm, 5mins before the facility closed. I was very anxious because a perishable package that I needed could not be found via the fedex tracking.As soon as I got there, I was greeted really nicely by Micah and Ken. They both took the time to try and track my package in their system. They also made calls to another facility on island. When they couldn’t find it, they called their Manager, Ebony, who was super helpful as well.Ebony made a call to Paige, and they all went to work to find my package! They were already closed at this point, but they were determined to find it for me. About 10-15min passed, and Paige found it!I’m so so thankful for their kindness and superb customer support! They went above and beyond!
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February 2024 by Ethan Crick
Location is way past the airport, like around the backside of it. Nice facility, but the parking lot is very tight.
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February 2024 by Antoni Valenti
Waited all day for my package. Was sitting in the living room for a knock on my door and got nothing. Delivery driver just said I wasn’t home and didn’t bother knocking.
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January 2024 by Star Rock
Due to your work standards I was informed that your employees are not allowed to have any intimate relationships with each other. Diane Ung of your company is in fact involved with a married driver. Well done and your company has lost all my respect and business.
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December 2023 by Sarah Emm
Wonderful group of folks working there, very helpful. Great customer service, fair pricing, good options, office clean and organized and they helped me out above & beyond. Mahalo, FedEx!
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December 2023 by Catherine H.
This location is conveniently located close to the airport on a side street.There is ample parking and the entrance is clearly marked.I’m especially happy to say that the employee was very friendly and helpful.
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December 2023 by Chad Fore
The wonderful ladies at the service center help me get my package that the route driver refused to deliver after a week of holding on to it because he didn't want to drive to kahuku.
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December 2023 by James Dickey
Not helpful, unwilling to do anything outside of normal operations. I wanted them to look for a couple of packages for me that showed tracking stopped at this location. They refused to look for it, just checked the tracking that I had already looked at and told me what I already knew. I was hoping they could be found instead of going through the loss claim, but it was unsuccessful. I’ve been shipping items to and from Hawaii, FedEx is by FAR the most unreliable and highest risk of lost packages shipping option on Hawaii.
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December 2023 by Bendy Sysomboun
I typically pre-pay for my shipments, and you're welcome to drop it off here if you prefer that option. Alternatively, you can choose to drop it off at other nearby FedEx Kinko's locations, where you can also receive a receipt. Please note that parking can be a bit challenging at times, and there may not be a bus line nearby, so having a vehicle is advisable.
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December 2023 by Martha Randolph
The people who work there are very nice. However, they are strictly limited in what they can do to help you out. They cannot come outside to your car and help you bring anything inside. They encourage you to go 21 of their other centers in the city where the contracts allow the workers to help you pack things up or bring things inside. Personally, I think the FedEx hub is the op. Should be the opposite. I think there they should help you with every little thing you need, especially if you are coming directly to fe Fedex.
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December 2023 by Anne Roberts
It would be nice if your website included the headquarters email because I would like to inform the corporation of a worker who has been inappropriate and rude. Where is the kind customer service I may ask? The associate who helped me needs a lesson on manners and customer service. I’m very disappointed in this establishment and will not be using your services anymore.
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October 2023 by Timothy Reynolds
Suck fest. Time sensitive package 3 days late also paid for 2 shipping. I will happily use any other service
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October 2023 by Ramsie Padilla (Ramie)
Great location if you like going 12min out of your regular commute to wait for 28 min for a package that got sent back to sender because the FedEx location that it came from didnt check to make sure the local FedEx recieving package would be able to process / deliver it correctly. 20 days..... back and forth 3 visits to FedEx location later FINALLY got package.
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September 2023 by Jimmy Fung
This location has about 12 parking spots, which can easily get filled as this spot is popular for shipping. Staff is helpful, and you know it will get shipped out since this is their hub to get packages off the island. They can accept large packages and have the means to package things for you, although most people come with boxes ready to be shipped. Hours are not bad as they open till 7PM Monday thru Friday. Just wish Saturday hours were longer than 9AM to 3PM.
