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October 2023 by Game Tui Ne
BE AWARE: Absolutely NO follow-up or maintenance service. I bought about $4000 machine. When I needed to replace filer, they said they don't sell filters at their office. I had to find Enargic USA on the mainland and order filters. I paid for shipping and handling which was about $20. One of my friends' machine broke down. She called this office because she purchased from them. They told her they wouldn't take care of the repair. She had to look for a contact. She found one on the U.S. mainland and paid to send her machine for repair. Warning;This is a pyramid scheme business. If you go to their office, there are many evidences of their true business. They don't take care of customers after they sell their machines. I regret I spend $4000+ for this.
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December 2022 by Michael Mattos
The management and staff are so knowledgeable, helpful and courteous! They respond quickly to our emails and phone calls. We appreciate them! Thank you, Enagic Hawaii for all that you do!!
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December 2022 by Nancy Carvalho
Their hours of operation says 9am-5pm, Mondays through Fridays. Called them a number of times after 9:30am and the recording says they are closed and to call during their hours of operation! And they have no option to leave messages for a call back. Go figure. Bad service.
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December 2021 by Roy tolentino
I brought the machine bc it wasn’t producing what it suppose to be 9.5 pH, the technicial and the owner are rude, i asked them if they can collect 1 gallon of 9.5 pH from my machine to prove it its working and they refused. After so many exchange if unpleasant conversation the owner called the security guard. Kangen machine is a scam and part of it is the pyramid scheme.Don’t go to this store bc they don’t know how to treat customer with respect and don’t listen to complaint….
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December 2021 by 24k.purelife
Glaidel was wonderful helping me this is my preferred Enagic office! I appreciate all of the help with new orders!
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December 2020 by Lizz Bierman
They have been so helpful in this office when they opened back up after this crazy times of shut down. Really grateful for everyone in the Honolulu office!
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December 2020 by Lloyd Good
They kept my machine for three months for cleaning. Sent it back broken.
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December 2019 by Stephen C
This business has the worst customer service I have ever experienced in my life. The workers are not courteous at all, they are rude and no heart at all. Nobody smiles. My company used to sell kangen machines before but I drag myself going there because I do not appreciate the people who work there. We have 2 machines, one in the office and one at home so sometimes I send my friend to pick up our parts replacements. I wish we didn’t have to go there but we paid so much for our machines so we are stuck.
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December 2019 by Google Users
Zero star for customer service,.. pretty scary people!. I'm even afraid to approach them! They're just mean people period!..
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December 2018 by EdMenSal
$5,000 machine... enhancer system already had problems with leaks within one year. They know the problem exists, no compensation or offer for fixes. Shop around for better machines and deals. Far, far too pricey for what it’s worth.
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December 2017 by Danny Glover
Fantastic. Great water. Good knowledge of products. Ordered my Kangen Water Ionizer. I'm on the road to healing.??????
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December 2016 by Benjamin Nu
Felt the difference immediately after I drank my first cup of alkaline water at ph level 8.5 Did this for a week to acclimate my body and after a week I increased the ph level to 9.5 My K8 is the best investment I've made for me and my family. Friends love it too!
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December 2016 by Michele Sabbie
I am loving my water machine, I am feeling incredibe, I want to say its the water but not sure only been taking it for two weeks, but it seems to be making the difference..
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December 2016 by Mizuki Lee
Talk to Ralph!
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December 2015 by John Lee
Everything
