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May 2023 by Denver Wagoner
DO NOT GO here. I made the mistake of thinking since they are next to the NEX they were partnered/sponsored by the dod and trusted them to do my taxes. This place messed up my taxes so horribly the IRS contacted me and then it took an entire week to verify my identity with the irs and correct there mistakes. I have an extremely simple filling status, I only filed here because I was very busy. I am STILL WAITING for my tax return THREE MONTHS after filing here, even after correcting mistakes with the IRS. PS this business looks sketchy because it is. Don’t make the same mistake as I have, go somewhere else.
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July 2021 by Andrea Kalwara
We were very disappointed with the service. Wallace seemed very rushed and impatent every time we asked a question. At the end, there were mistakes in the tax return (Federal and State) and we ended up paying more than we had to.In addition, when we asked about the cost of their service, they said they didn't know! They couldn't provide us even with an estimate. (At the end, it cost us $385!). We don't recommend this service to anyone. We'll never use this service again.
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November 2020 by Brandon L
We used this company and the paperwork was not done correctly, even after asking questions and being reassured everything was done correctly we received a notice from the IRS stating we owe well over $3k in taxes for last year. Best advice I have for anyone considering using this company is to go somewhere else and have your taxes done.
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October 2020 by Em Bee
Great for quick service but comes back to bite you in the long run. They were not thourough and I ended up paying the government more money a year later because of it. The worst is they did not own up to their mistake but gave an excuse that made absolutely no sense.
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April 2020 by Anthony Anderson
They messed up my state taxes made me owe double what I should have.
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February 2020 by Katherine Potter
We have been DirecTax customers for the last 3 years and have nothing but good things to say about the men who work here! Wally has been incredibly helpful, knowledgeable, and professional. We always walk out with more money back than we expected and are in and out within 20 minutes. Highly recommend!!!
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February 2020 by Mike Kane
Came as a walk in, was met with a friendly greeting and waited no time at all. Scott was extremely knowledgeable and helpful, I will be returning next year to file my taxes here.
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April 2018 by Dee
Thieves!!! DON'T GO THERE! Especially my military folks...stay away. Go somewhere reliable.
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March 2018 by Christopher Woodman
Get customer service. Wally and Scott and awsome always willing to help and answer questions. Been going there for the past 5 years. Never had any problems.
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February 2017 by Austin Allen
Do not go here! You are much better off going to a professional tax service who will take the time to ask you the right questions and ensure they are properly filing your return. I have been going here for 4 years and this is the last year I will ever go here, they have lost my business. Last year I had to go back 3x because they kept spelling my address incorrectly. This year they spent 5 mins filing my return, I confronted the tax preparer because he didn't ask me a single question, he basically just input my W-2 and wanted to charge me $305.00. After I asked him, are you going to ask me any questions? Such as: additional income? school? home office, etc? After he re-did my return to my request it was a difference of almost $2k. Had I not asked the questions, I would have left money on the table. Here was my last straw... On the paper work I did not select warranty yes or no because I didn't know any information about what the warranty includes and the over all cost. On my paperwork, with out asking or explaining the warranty he marked... DECLINED. I said excuse me, what did you just select, he said, "that is our warranty" you didn't select yes or no, I said yeah I know, you haven't explained it to me! I promise if you go somewhere else, you will thank me. If you go here, you will lose, not them. They are there to take advantage and make money on people who do not know any better! They do not live by their mission statement.... We make you our number one priority when we are working with you. We will answer your questions with honesty and professionalism. We will file your tax return quickly and correctly, and do our best to make that a pleasant experience for you!
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January 2017 by JD
This place is a scam. They don't have a price structure listed anywhere and when you ask they don't give a direct answer. I had a simple return (1040EZ) and they wanted to charge me $200. Save your money and go to a reputable tax service center.
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February 2016 by Becky Freeman
These guys make filing taxes easy. Fast, friendly, and accurate. Drop off services as well as walk-in. Military and locals alike.