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May 2024 by Lindsay T
Very accommodating and professional
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July 2023 by Kim B.
Excellent and opens early. Place is clean and convenient in town. I got checked in quickly and got my bloodwork done quickly and efficiently. People here are friendly and patient.
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October 2022 by CJ M.
Memphis was an excellent phlebotomist for me today. I have small veins and often the phlebotomist digs around and I get a huge bruise. Not today! Memphis assessed made one small poke and hit the vein perfectly where the blood flowed fast. It was almost painless. Hope I get him every time.
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September 2022 by P C.
If rating this lab with negative stars is possible, I would do it. I didn't expect the wait time to be an hour. There were a lot of people who were mainly there to take a blood test. The place is understaffed. Had to pay extra for parking as a result of being there longer than expected.
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June 2022 by Lily F.
Lab is located at Queens POB III on left side of building. The entrance is supposed to open automatically with motion. An employee told me to press the door in so I can enter. I had to come here because the location at Japanese Cultural Center is temporarily closed. When I got there about 6:30 am, there was only 1 person. Employee Kwon assisted me with drawing of my blood. There was no problem of finding my veins unlike my mother and sister who has small veins.
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April 2022 by Tina C.
I usually go to this location for blood tests, and the staff here is okay. My issue is with their billing department. They billed me for services here a year and half later. I had a different insurance plan at the time of service which had a deductible that was covered by a debit card issued by my former employer. Now I don't have the same plan and the debit card. When I asked why they sent me the bill so late, they said it was stuck in their system. It sounded like they were short staffed or employee incompetence held up the bill from being sent to me in a timely manner. I told them I no longer have the same plan and debit card to cover the $120 bill, but they still insist I pay the full amount. I shouldn't have to pay for their mistakes. They also mentioned that I was the only account that was "stuck in their system". This is not right. I'll take my business to Clinical Lab instead.
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April 2022 by Glad L.
I was lucky to have walked in the right time this morning and Chloe was able to process my information and my blood test. Thank you, Chloe fir the fast service.
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December 2021 by Starla T.
First review of 2022: DLS! Most of my reviews are for restaurants, but I want to change it up a little! If you work in the Downtown area or have an appointment at Queen's this location is so convenient! It's located in POB 3, which is the one closest to the Board of Water Supply and Honolulu Hale. What I like about this location is that they're open pretty early. I've never had to go when they first open, but it's a good option to have especially if you want to go before work. Tip: Look up the location on Google and see how busy they can get, to best determine when to go. I've gone to this location a handful of times. Each time I go, I try to plan it when there'll be little people (aka not at lunch). Each time I went, I quickly got into a chair. One of my tests did require me to stay for a bit. I didn't notice it did get busy but it was a little random. Overall, the turn around is pretty quick. If you have to take a number, I'd stay in the office. One lady had to wait outside for awhile because and the nurses didn't outside. Good thing she came in to check on the number she pulled to get served. In terms of customer service, everyone is really nice and helpful. Parking: there is parking available in the building. Last item, if this location is busy, you can also walk up the hill and go to POB 2.
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August 2021 by Kainani K.
I needed to get some bloodwork done for my annual checkup, and my mom recommend this DLS location; I'm glad I took her advice! I arrived a little after 7am and there was no line. Shortly after pulling my number, I was greeted by Blake (Phlebotomist) and he asked if I'd been helped already; I said no. He asked me for my ID, lab papers, and insurance card, and mentioned that he needs a minute to type everything out and he'll take me back right after. Prior to drawing my blood, he informed me how much tubes were required and said that the B1 tube needed to be wrapped in foil to keep the light out- no one has ever explained things in this much detail before and I've had a lot of blood drawn over the years. While drawing the blood he was really gentle and I literally felt nothing! He also told me when he was pulling the needle out, which felt like nothing! He was super gentle!! After putting the bandage on he told me to keep pressure for 5 minutes so it doesn't bruise and to remove the bandage after 15 minutes; no longer than an hour. After confirming that the labels were correct, he thanked me and wished me a good day. If you need your blood drawn I highly (HIGHLY) recommend Blake!! You will not be disappointed!!
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August 2021 by J. P.
Been here twice. Both times had great service. Excellent employees here! Little to no wait. Clean facilities and friendly staff.
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July 2021 by Jerry Gebhard
The lab does an excellent job each time I visit, 7 times now. Mahalo.
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September 2020 by Violet H.
I had an okay experience here. I have had others that weren't so good at other locations, which is why I used to go to a competitor. But most of my doctors are affiliated with Queens, and Queens has a contract with Diagnostic. Diagnostic actually has labs in POBs I, II, and this one in III, which I didn't realize until recently. During these COVID-19 days, you'll get a temperature check once you get inside the door to the building. If you pass, you get a sticker to wear on your shirt. I went at 4:30 pm, a half-hour before Diagnostic closed. It's on the first floor and is accessible, except there is a heavy door that does not open automatically.There used to be a "take a number" dispenser, as though you were at the deli, but that's gone now, for the sake of safety. Fortunately when I entered there were no other patrons. I could see how things could get confusing if there were. There was one person behind the large front desk who paid no attention to me so I stood there awkwardly for a few moments before saying something. Once I did, though, she helped me right away. She had me go directly to the first station while she made copies of my ID and insurance card, and then she brought them to me at the station. Both my veins pop out, especially on the right, so they are nearly impossible to miss. So when she took awhile before the needle stick, my stomach sank, but it turned out to be fine. This was just her style. (The reason I preferred their competitors was because I had some bad experiences with their phlebotomists at other locations.) I had to do a urinalysis this time, and the bathroom was at the back. What was really weird was that there was no soap dispenser! I looked everywhere in that bathroom. I washed my hands with just water and mentioned the lack of soap to the phlebotomist. There was a staff use sink which had soap close to the bathroom she said I could use. So that was it, all done in maybe fifteen - twenty minutes, for check-in, three tubes of blood, and a urine sample. It might be a very different experience if a lot of people are waiting, but they did have something like eight blood draw stations. (That assumes they have enough people working during peak times.) I haven't signed up for Diagnostic's online test results notification, but it's okay because results go to my electronic medical record and I can check them there. The results were back in less than 24 hours.
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March 2020 by Celeste Miyasaki
Valentine's day 1130am checking to do labs Girl with the blonde hair pony tail at the computer had extremely rude and disrespectful. Unfortunately I dont know her name. I told her her needs to change her attitude. The African American women who did the lab draw. My mother in law told you not to draw her anti cubit and you did with no result. I change your attitude its about patience care.
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January 2020 by Sharlene C.
Had to draw blood today. I freak out at the sight of needles! Today I was poked with a Butterfly needle which I must admit did not hurt at all. I didn't even feel the poke. Convenient since in doctors office building.
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June 2019 by Kanani Paglinawan
Very poor service. If you want your personal info kept personal don't use this lab. while waiting to be called I heard the entire conversation of Mr. **** and his urinalysis, and Mrs.*** full name , birthdate, address. The lab assistant at the front desk belches and said "Sorry my body sometimes releases strange noises". then all of them started laughing. Then I heard the entire conversation of on of the lab assistants upcoming annual review and how she didn't feel it was necessary. Just take it from me, go to another lab. stay clear of this place.