-
January 2024 by Margaret P.
Lisa and one other staff were really rude and somewhat disrespectful when all I wanted is information.
-
December 2023 by Mg 0
Easy, efficient, and kind staff. Facilities are neat and clean. The building itself has free parking available, if you are a visitor to the building.
-
August 2023 by K N.
Parking is a little hairy (avoid early hours when fasting customers are rushing to get in) and the elevator is a bit antiquated, but the employees at Kapahulu DLS make it my DLS branch of choice! Jocelyn is extremely friendly and professional. When my doctor's office forgot to call in the order, she quickly handled it. She didn't know how much pressure I was under and lifted my spirits with her smile and bubbly personality. Every other worker I've encountered here has displayed the utmost in courtesy and professionalism as well. :)
-
December 2022 by Warren I.
I came in for routine blood work. Fast and accurate collection. Painless. Allyssa did a good job.
-
August 2022 by TENGAH 808
Friendly staff; done in a timely fashion; parking was easy; well done.
-
July 2022 by Irina Razina
The most efficient and welcoming staff you could’ve asked for! I personally want to thank Jocelyn for accommodating me and making the whole experience more comfortable!
-
May 2022 by Elizabeth M.
They don't do urine tests here due to not having a private restroom. Went to three people to find this out. Super crowded and lack of information. Bad vibes
-
March 2022 by Nancy M.
I have a medical condition so I have to have my blood taken often. But I have a problem with needles. I have been going to this diagnostic labs for over 3 years now. I remind them when I come in the door about my issue and they chat me through it like it's nothing... Even during covin we're all a little bit nervous, well I am! These people are really pros. I think because this is all they do all day they are so good at it! I have tried some of the other labs in Honolulu and now I specifically request this one. If you have to get your blood drawn or do a year in test for work, big sigh here, this is the place to go. I like that they open early in the morning so I can go before work, And even during cove that I have never waited longer than 10 minutes. I'm gonna point out one strange thing and that's the parking garage underneath the building. It's a little weird getting in-and-out of, There is this older gentleman who wants to point you into a particular spot but I just pretend I don't see him and park where it's convenient.
-
October 2021 by chelten jones
Going back to our home in Toronto 4 of us had to take a Covid test last Saturday. You won’t find a friendlier staff starting with the gentleman in the parking lot taking temps to all the lab techs. I personally thank you. Andrew Brown
-
September 2021 by Jannis Camera
The most awful laboratory, unclean with all the trash open with nails on top. No windows, a lot people coughing all the time and you have to wait inside with all this germ in the air.Used antibacterial all the time in this nasty lab
-
September 2021 by G-man M.
It has always been great. My only concern is that the guy drawing my blood is a fan of Donald Trump. Guess he doesn't know that Trump is a racist and he has very dark skin.
-
May 2021 by John Rowzee
COVID test from this lab was a false positive, which despite vaccination, and tests before and after proving otherwise, forced me to quarantine until they admitted it was an instrumentation error 4 days later, derailing my trip to Maui. Not even a decent explanation or apology after the fact. Avoid. Get vaccinated and stay safe.
-
November 2020 by Kim N.
Visited DLS for a comprehensive lab draw. Clean facility.Covid guidelines EXCELLENT. No waiting.Front desk and staff (Freida, Shaylah, Ashley) professional, courteous and quick.Lab draw from Chris was smooth. No pain. Yeah! (Very personable guy.)First time at this lab. Will return.Mahalo
-
November 2020 by Amy H.
This was my first time to this location. I live right by here and drive by several times a week. I had no idea this was a DLS location. The parking was rally easy to get, we even asked the security person if we were in the right spot and they helped us park and find the entrance. They were checking temperatures before you got in the elevator and they helped me find the right place in the building. The place was asked so I felt a little uncomfortable, but it is because it's a medical building with provider offices, a pharmacy, and the lab and they spaced waiting areas all over the place. This was just on the third floor too! But once I got in the door to the lab, I was met very quickly and taken to a draw seat where I was away from others. She took my lab orders and I waited a few minutes for her to come back. She verified my identity and started the blood draw. I have dolly veins and I'm used to multiple attempts with the needle. She had to go at it a second time, but it was the best blood draw I've ever had even with the first miss! Super quick, efficient and very little pain.
-
July 2020 by Darren Wong
Ashley did an awesome job this morning helping me get my lab work done when my digital or paper lab request could not be found. I got there 1st in line at 7 am but was shocked my digital or hard copy lab request from my MD was not there. They suggested I call my MD when they opened at 8 am and got in touch with them. They apolozied for not sending the lab request over to DLS. When I returned back to the Lab at 8:10 am to attempt to get my lab and urine work done, Ashley stepped up to help gather all the necessary information and reassured me all will be ok. Sure enough the paper work came through and she did an awesome job taking my blood and being so professional and efficient. Being in a fasting mode and hungry, Ashley really made a painful situation very painless! Thank you Ashley for helping me today! Dr Wong
