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March 2024 by S. T.
we shop weekly at Costco and we like to support local. We've been purchasing lemons and limes from Costco Hawaii Kai for a while now. Limes were $2.99/bag and lemons $4.99/bag and we never came across a single bad fruit in the bags. A few months ago, Costco switched to lemons and limes grown in Maui. The price nearly doubled but we were happy to support locally grown until we brought home bag after bag of spoilt, squishy limes and lemons. We voiced our to at least two different managers but nothing has been done regarding quality control. Even today, we had to sort through the bags to find one without very soft lemons and limes. Please have better quality control if you're charging customers double what we used to pay for excellent limes and lemons. Locally grown is great but make sure they're not rotten produce.
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February 2024 by Jim M.
Great values! Wide selection of both name brand and Kirkland products. Worth the difficult parking.
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February 2024 by Matt Patterson
Great staff, usually pretty busy.
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February 2024 by Donald Trumpy
Hawaii Kai Costco is not chaotic that's why i gaive 5 stars..
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February 2024 by D S
For the past 10 years, it is always unnecessarily congested! Costco should discontinue sampling at peak hours! It only ridiculously adds to the store congestion! Also, stockers leave carts or large crates with merchandise, laying around unattended for over 30 minutes.
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February 2024 by Ayu Kuo
Went there today to shop for some snacks to take home (Canada) as souvenirs and the most wonderful staff member Karson was super helpful and patient in answering our questions and helping me with my necklace purchase. Such a seamless and efficient shopping experience thanks to Karson and the other wonderful staff members at this location:) thank you!
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February 2024 by Endox
I’m not sure why but for some reason the cashiers and customer service are really rude and strict. They treat you like children. I’ve experienced this multiple times lately. Zero Aloha.. Sad because been coming here for many years with my family and now we chose to shop elsewhere.
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February 2024 by Y L.
Costco Hawaii Kai is terrific! I've been shopping here for 19 years...since 2005. Their product is superior and reasonably prized. Staff are friendly and eager to help. Return policy is excellent. I highly recommend this place !
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February 2024 by Joshua Manning
Costco be jamming
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February 2024 by Helen Garrigan ..
Absolutely remarkable customer service received when purchased my new hearing aids. Hawai'i Kai Hearing Aids center is truly a cost effective and highly professional resource. Saved me thousands!!!!
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January 2024 by Dann Michael Causing
I had a really bad experience at this costco, if i can give a zero star I would. I am not sure if the person who checks costco card at the front is being homophobic, however I felt so offended. When I was walking in inside I was stopped and told to wear a cover up due to me wearing bikini top. I didn’t mind it at first and took my sweater in my friend’s car and went back in. However, when my other friend went inside with a bikini top on that barely cover her chest area didn’t get stopped to change. When my friend ask how come she was let in when shes wearing a bikini top, the worker just told her that “ why would he stop her from going in.” And my friend told him that I wasn’t let in and he just ignored them.
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January 2024 by Joseph Santos
I love this place. Well worth the membership price. The only issue is that everything comes in a huge size.
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January 2024 by Nayana C.
First person I encountered that was not very nice . We only had few things in our cart mostly laundry stuff we didn't put on the counter during checkout. This guy La'a was kinda ticked off because we're supposed to position for easy scanning, I said sorry under my breath. First time I encountered a Costco worker that was not Akamai. Need more training for good customer service .
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January 2024 by Jesse Wheeler
Great location and not busy
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January 2024 by PaPa Jeeper
So busy it’s just a pain to get around