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June 2024 by Davin Sanborn
Tony from Costco tires went above & beyond customer service! Always willing and able to help a customer who needs help! The other guys by the counter are on it. Mahalo to the staff!
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May 2024 by Nicola Kriefall
Was in & out in 5 minutes & the person was very friendly :)
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May 2024 by Misha Kreker
Costco tire center offers competitive deals and maintenance services, be prepared to invest a significant amount of time waiting. The understaffed facility leads to excruciatingly slow service, with long lines and minimal assistance available. While the savings may be tempting, be ready for a time-consuming experience."
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May 2024 by JMAC
3/2024
I have always gotten my replacement tires here for three different cars now. Great warranty, quick service if you have a little patience and convenient location. Pricing deals are always good. ???✌️
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January 2024 by Marc Capener
Very rude & ignorant employees. Waited 20 mins in line, some lady walks in without an appointment & they took her first. I asked the guy if they could just tell me if they had my tires in stock & he completely ignored me.
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May 2023 by D Blanchard
Waited and waited and waited then left….on the other hand if they deign to notice you they can be helpful.
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April 2023 by Patrick W.
The upside: the prices and service are excellent. The downside: very, very busy; they don't answer the phone and you have to make an appointment in person. It's worth going to Hawaii Kai after work to make an appointment, since the shopping center with the tire center has a Costco and several nice places for dinner: a Taco Del Mar for takeout Mexican, and a Ramen-Ya or Chopsticks and Rice for a sit down meal. And there's a Ross Dress for Less if you feel like browsing or picking up a few value buys.
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December 2022 by P C.
This is the second time I've taken my wifes juke for a flat repair, and the second time, they would not repair a simple nail. First time because it was with an inch of the side wall, and because the car is AWD, they have to replace all 4 tires. The second time was because the inside shoulder was worn. They recommended replacing both front tires, and while we are, it replace the back because one tire had scuff marks from rubbing a curb. Do not recommend...long wait times, lack of customer service, lack of staff, upselling when not necessary. Considering filing formal complaints with both the store and corporate for predatory practices.
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December 2022 by Mary S.
I showed up without an appointment and The customer service was great. Jimmy helped me asses how many tires I needed replaced and Rene was so quick in the turn around time. I'm so grateful for the service I received.
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November 2022 by Tom D.
Had a 3pm appointment, after 4 hours wait, I'd finally got my car my backs, at South City Airport Costco!! Never again!
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August 2022 by Justin R.
I went in with a, well, sponsor to buy me tires and install them a few weeks ago. Neither of us know much at all about cars, but all I really needed was the size of my tires, which can easily be found on the internet or on the tires themselves. I had called ahead to ask if I needed an appointment and was told that I didn't and that I was only required to buy the tires prior to leaving it to be installed.The guy at the front working the register was extremely friendly and informative, giving us options based on price and on what I realistically needed. Upon inspection of the car, he informed us that this could be a $12 job if I only wanted to patch the tire since they seemed to all still be in decent shape. My sponsor agreed that four new tires made more sense since we were already there and coming back within the next year would just be a waste of time. I didn't complain.The estimated time for an installation without an appointment was 4-6 hours or so. I was informed that my grandmother--I mean sponsor--received a call only a couple hours later and it was already finished. The only issue I ran into the entire time was the initial line. It was a decent wait, but it also wasn't more than it seemed like it was going to be.I can't speak for any other service members except the one I had, but as far as I saw, it was a solid experience.
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July 2022 by James Landers
Bought new tires for wife's car. Made an appointment after purchase and install went faster than estimate. Much thanks.
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July 2022 by Pua
Krammer provided EXCELLENT customer service when I went as a walk in, had questions about my flat tire & purchasing new tires. He was VERY professional, patient with me ( A kupuna).he took the time to check all 4 tires, took tire pressure of repaired flat & researched tires for my car. MAHALO!!
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May 2022 by La Paz
Costco urgently needs a better website, that doesn´t allow so many errors, and a new answering system, I´ve been calling the Tire Center in Hawaii Kai, they answer the phone after 10 minute try out, only if you call from the main phone at Costco, they didn´t have what I needed, and then sent me to the Iwilei Tire Center, (which is in Costco Honolulu). You can grow old and expect to have grand kids, in order to find service there, and I assure you, you will never get it! unless you go there in person, only to find out, they did not have what you were looking for either. Horrible customer service in both, I will give them less than one star if I could.
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May 2022 by Ted T.
I had to get set of tires for my truck.Went to Costco tire in Hawaii Kai ..super service and great prices outstanding staff
