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November 2023 by Sarah M.
A+ for UHaul. We had a great experience, and I highly recommend this branch with no reservations. Jordan was excellent and provided top-notch customer service. She was friendly, helpful and accommodating. Upon returning the truck after a full day of moving, more great customer service from Gershom and Levante. UHaul for the win, much mahalo!
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October 2023 by Brea S.
This place is no good waited and hour and a half to to pick up a UHaul no parking so you have to park in the street this place is not worth it costumer service is not good Would not come here
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October 2022 by Ryan E.
Besides the Marine boat UHaul in Aiea, this locations employees are rude and starkly. They talk down to you and never make you feel welcomed.
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October 2022 by Dean T.
Don't rent here. The only Uhual on the island that refuses to give Kamaaina rate without a Hawaii license. Rude employees, slow service and snarky attitudes. Rent somewhere else.
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October 2022 by Jordanne K.
I needed a van and I was so happy to have it cause I needed to haul a bunch of stuff home from shopping. Good van. Could be cleaned better on the inside but can't expect too much for $20 a day. The only downside is getting charged for every mile on top of other fees lol but ah that's just how it goes
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September 2022 by Chris G.
Renters beware!! I was charged for old damage on a truck! Then I was told the insurance would cover, but as soon as I agreed for the $11 dollars for millage they charged me an additional $150 and no one could explain.
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June 2022 by Joanna Marie L.
GREAT RATES AND EVEN BETTER CUSTOMER SERVICE! In the past 2 weeks we've used U-Haul 3 times and EVERY TIME every agent was a pleasure to work with. Also, all Vehicles (cargo van and box truck) are clean and reliable.
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January 2022 by LuvHawaii 1.
Ordered a UBOX and they delivered and the driver was this lil firecracker names Felicia. She is so sweet, very accommodating and quick!She always kept in contact with me about what day to pick up. She is really an AWESOME person! Hey UHAUL she needs a raise!!!
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January 2022 by David H.
Be VERY caution about the condition in which your parts or hitch are in, as they may be installed having come damaged from the manufacturer! Manufacturers like Curt are terrible at making sure parts arrive in good condition...One star is NOT because of customer service. Everyone at this Uhaul has worked with me very diligently and professionally. High marks for them! Thank you uhaul employees for trying to get me the part I needed, in good condition, and "to my liking."However, this did NOT happen, at no fault of the employees!!! Cannot stress that enough. Don't hate on the employees... I could not take the parts in delivery because of damages.My issue is with parts delivery and the condition in which the items are received by Uhaul from the manufacturer.I had placed an order to have a trailer hitch installed but the part did not come in as expected and I had to wait two weeks (4 weeks total) for the hitch to come in. When the hitch did come in I went to pick it up to install myself and upon inspecting the item found several damaged areas where the powder coat (which helps to prevent rust) was chipped off during transit. The manufacturer (Curt) did NOT package the item with any protective wrapping or foam... nothing! Maybe just a sheet of thick paper. Lame!This happened the second and third time I had ordered the same part. They all came in damaged; and I am expected to accept this damage and pay full price? No way... especially when the parts are going to rust. Can't do it. Unfortunately I could not make a deal with UHaul to reduce the price on the parts...
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February 2021 by Edge N.
I never ever rented a truck before and I thought it would be a complicated and long experience...not sure if the process was streamlined because of covid or if it was always this way but it was very fast and easy.Their trucks seemed to be very well maintained and clean. They have all different rates for different size vehicles. They have small cargo vans..10 ft box trucks and even bigger ones...The staff was very professional and cool. The only issue was I rented it on a saturday at 8am and supposed to have it for 24 hours but bc they open later on sunday at 9am and I could not return it at 8 am on sunday that would have incurrred a half day charge so in order to avoid the additional charge I had to return it before 6:30 pm (their closing time).thats only 10 and a half hours ..They should just let that go or only rent from 9am on saturdays...The other thing is when I reserved my truck nobody mentioned it and I called before to double check everything...So if u looking to rent a truck in the mapunapuna area this place is cool just avoid the flood action , high tide and heavy rains because this area floods on kilihau bad!! and remember if you rent on a saturday before 9 am you will get screwed and get charged an extra half day or pay for 24 hours and only get it for 10 and a half hours.....not too cool.
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December 2020 by Moala P.
Got tge right truck we needed to move our furnitures.It fit just right.got to our destination and back fast.I like how this location has so much to pick from.Made it so easy to get what we needed to be done.Thanks Uhaul