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March 2024 by Jack Liao
Double charged both insurances (primary and secondary) and wanted me to fix the problem with the insurance carriers.The issue took over 1 year and was still forced to pay out of pocket with the billing issue not being resolved.
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January 2024 by Craig N S.
Coastal sends supplies that I did not order, on top of that I get billed $109. Been going on for months, I also told them I will order when I'm ready, couple of months go by and I receive another box and bill saying that it's soon over due. How's that possible when I didn't order anything? Total dishonest company.
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January 2024 by Chuck Hardy
Avoid this company at all costs! Very unprofessional arrogant personnel. What ever you don't give them your credit card number because they have no problem charging you for things you haven't approved. The most surprising thing is that one of the owners, SHILPA PATEL, MD is a pediatrician. She is devoid of integrity and any shred of professionalism.
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September 2023 by John Robson
If I could give them no stars I would. This company ships and invoice for supplies I never ordered and billing my insurance. This has happened on several occasions. I have asked that they never contact me again, but they keep calling and sending supplies, including items I have never needed and wont' work with my machine. I have notified my insurance carrier of the fraud. They have an "F" rating with the better business bureau.Do you self a favor and never do business with this company.
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September 2023 by Andy Furman
Jenna was a life saver. She helped me with getting a much needed power cord for my CPAP that I left back in Oregon. Thank you again
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August 2023 by Rod Saragoza
At first, service was great and supplies are great.. BUT Be careful when getting supplies ordered. They will put on an automatic order subscription and when you try to cancel, they do NOT follow through.Even without Dr approval, supplies still being sent.I cancelled over a year ago and still getting supplies sent. Recently Called (Aug 2023) multiple times with NO one returning my calls. Will be calling my Dr and insurance to file a complaint with this company and their actions.
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March 2023 by Corey Egami
I cancelled my account with this company for several reasons. They sent me supplies that I did not order, they billed me for those supplies and also charged my insurance. I did not get a refund. I repeatedly asked them to only communicate with me through email ONLY. They continued to call, so I blocked their number in my phone. Read the other reviews, multiple 1 star reviews because of their business practices.
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February 2023 by Lescia Shaver
My husband has been receiving wrong supplies and have consistently left messages to rectify with no response for at least 6 months AND have been consistently billed for supplies. He then left several messages to discontinue the supplies and it is discarded as he keeps receiving unauthorized supplies. Still no response.
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February 2023 by Erika R
Don't bother leaving a voicemail they will NEVER return your call. I know this because I have left a voice-mail 4 different times.. Whenever I do get a call from them they sound Indian coming from a call center. Does anyone even really work here?! ?
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November 2022 by D T.
I went here to replace my Airsense 10 water chamber. No appointment, and in and out in five minutes. Better than that place in Kailua. Good price also, comparable to Amazon.
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November 2022 by Shelly French
Coastal Medical Supplies assisted with emergency CPAP supplies when our cruise ship docked in Honolulu. Oscar was especially helpful in making sure we had the correct items. Would highly recommend Coastal Medical Supplies
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August 2022 by Darryl T.
I was emailed over three weeks ago that my refill on my cpap supplies will be ready to be shipped on August 22, 2022. Last Thursday, August 24, I get a call saying they need my doctor to refill the supplies and they already had my doctor's phone number. In the meantime, I'm using worn out cpap supplies.
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August 2022 by Crunch
their billing practices are well bellow average. they constantly call me to pay a bill that cleared my bank account the day before. they love to call you 2 days after you receive the bill and demand that you are late and need to pay it. and yes even if i tell them i do not need supplies they tried to tell me i could not tell them not to send any. and to reach someone ,, i hope you like phone lottery cause they do not know how to ever answer the phones there.
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August 2022 by D W
I told them to stop sending me supplies because I already have a surplus but they keep sending the supplies and charging me even after I told them NOT TO SHIP! Their website doesn’t allow me to stop automatic payment! THIS IS A VERY SHADY BUSINESS. I’ve never been tempted to contact the Better Business Bureau and Consumer Affairs. My blood boils every time I get a call or an e-mail from them. The next time I see a charge on my credit card I’m going to dispute the charge with my credit card company.
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August 2022 by Keenq27
Not well company they seem suspicious and the guy kept asking for a Credit card number and i said ill call back he said why not just give it to him now....?...also he does not speak properly English as well as the lady. They seem like scammers...Just block them. They have to send equipments anyway. Which they did and i didnt pay anything or answer their calls.
