City Mill - Hawaii Kai is a popular home improvement store in the Hawaii Kai area, known for its wide selection of products and friendly staff. The store is described as a "nice big" and not too crowded, with a great variety of plants available. Customers praise the helpfulness and patience of the employees, particularly Elizabeth Austin, who is noted for her excellent customer service in assisting a customer with finding the right parts for a wheelchair. However, some customers have expressed frustration with the slow pace of the new cashiering system and the occasional rude behavior of an employee named Melita. Overall, City Mill - Hawaii Kai is seen as a convenient option for home improvement needs, despite being a bit more expensive than some other options.
Xavier went above and beyond to find the laundry room sink that we've been looking for at the right price!
March 2023
Elizabeth Austin is an outstanding employee of City Mill Hawaii Kai. She gave me great service and took the time to help me find the correct nuts and washers for my husband’s wheelchair foot pedal. She was so helpful and I really appreciated her patience and kindness!
November 2022
Love this little store. They almost always have those home improvement items I need in a pinch. A little pricey, but very convenient.
