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“EXCELLENT customer service and all around beautiful shop.
Over the course of several days, I showed up 3 times (and called even more) looking for a specific color/ size of roller skates and some extras. Each time I was met with kindness and a genuine desire to find me exactly what I was looking for. I could not be happier with my purchase(s) and the patience/ friendliness of the staff.
Special shout out to Ian for going above and beyond, ensuring a super positive experience the whole time. I absolutely love my skates!
HIGHLY recommend this location.”
“This is one of the best experiences I've had in my life. Ryan was pleasant and genuinely wanted to help every single person who entered. I kinda knew what I wanted, and he didn't hesitate to make sure all my questions and concerns were addressed. Everything the shop said they would do, they did so in a timely manner, and communication was very good with quick to immediate responses from him and the rest of the team. I liked the service so much that I've continually given the Honolulu shop's location to many co-workers who seem to be interested in E-bikes. I highly recommend this establishment to anyone who asks for recommendations!”
“Hassle free experience with The Bike Shop. My rental was ready to go the minute they opened, and I was able to make the most of the morning. Would definitely stop by again (if I'm ever out to the islands, again)!”
“This is Michael McCormick, husband of Hella. Aloha E-Bikes was very helpful in so many ways. Henry explained to me how to order my new Yamaha Crosscore RC e-bike. The bike was shipped right away from Yamaha California to Henry's store (Aloha E-Bikes in Honolulu). Then right away Henry assembled my e-bike and shipped it to me on Maui. In addition, Henry followed up on some very helpful tips regarding operation on bike and even filled out my 5 Year Yamaha Warranty Card.
I don't think you will find anyone in Hawaii providing service like Henry at Aloha E-Bikes”
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“If I could give this store 10 stars I would. I have never been so impressed with level of customer experience I received from Roul and his team. Expert level knowledge and it felt like I was meeting an old friend. This is your one stop shop for anything bike, swim and run on the entire island.”