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October 2024 by Jai Vakapora
Waiting forever on the Phone for Customer service? What's going on Bank of Hawaii? I've never experienced anything like it. I'm talking about the branch at Dillingham & after 25min still didnt answer this is Pupule, oh well I could only suggest another banking group. Bank.of Hawaii... Useless
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September 2024 by Rick Gates
Superb service. I was very appreciative to the staff. They accommodated me this morning without an appointment and fit us into their schedule. They were extremely helpful to expedite a notary this morning in the pay off and sell of my vehicle. Thank you very much for taking us in and assisting. Mahalo Nui Loa.
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August 2024 by take tonbo (gkochi)
Nice branch office at a very difficult time access corner. Area jammed due to construction and Costco entrance. Stay away if you can
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August 2024 by Donald Trumpy
The worker name Kevin Lacamento is no good..Bad customer service, needs to get fired..
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December 2023 by Timothy Jeffryes
Horrible bank. They still exist in the 1980s. They have not updated any of their online services and they are extremely manini with their procedures. I tried to log onto my online account and it showed no phone numbers to receive a text message on. I called their branch and tried to add my phone number, but they said I needed to write them a letter (remember those things from the last century) asking them to add my phone. Meanwhile of course I was using the very phone number that I wanted to add. These people don't think outside the box.
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October 2023 by Juan Mike
Very quick service.
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June 2023 by Dylan P.
Worst. Branch on the WHOLE Island. expect to get skipped in line. Wait 30+ minutes in line just for them to sit you in a different area. Than the best part. STILL NOT HELP YOU. than tell you they are closing soon so you have to set an appointment for the next day. Terrible service. Terrible workers except one ever. Who actually helped me!
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June 2023 by Jayne Kim
The now closed Waiakamilo branch was my old branch. I haven't been to the new Iwilei branch in several years. I stopped in to Customer Service here because HI Kai branch wasn't able to help me. Service manager Ofie not only recognized me waiting but remembered my name and took care of my transaction simply and smoothly. What a time saver! All the tellers (some are still there fr Waiakamilo) are personable, helpful and remember your name if you go there regularly. You're the best Ofie Calderon! Mahalo for going above and beyond at BOH!
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May 2023 by Jennifer K.
Bank of Hawaii no longer does cardless cash from ATMs so I have to wait in this line just to pull out some money for Costco gas bc I forgot my debit card. There are four tellers even though there are spots for nine. And two of the four are for the business line, so there are two tellers for all of the people in the main line of the bank. If I didn't need to get money, I would not come here. I definitely do not recommend this location. Just think about how much money we all have in their coffers to play with, to invest and make money off of, and the greedy bank won't staff it reasonably?!?! This is just another sign that switching to a credit union is the right move. Bank of Hawaii SUCKS for so many reasons. I'm glad I have the time standing in line here to think of them!
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April 2023 by Nelson S.
This review is for Marlene who helped me with my banking needs. She was very helpful and got everything that I needed done. She even followed up with me to let me know that she would be available on a certain date should I need to come in for further assistance. She even went beyond the call in offering her notary public service should I need it. If you need help with your banking, don't hesitate to call her. What strikes me also is that she has an office so you can feel secure in knowing that your meetings are held in a private setting. I feel that this is such an important feature for the protection of customers. She will get you set up and rest assured all your banking needs will be taken care of. This branch is right next door to Costco for those of you who need to get your banking and shopping done.
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February 2023 by Steven K.
The wait was very long to cash a check. But the thing that really got me was I had a teller that honestly made me feel very uncomfortable.
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January 2023 by Kara B.
This bank is ALWAYS busy when I come here. I feel so bad for the tellers because it's like non stop customers coming in and out. The most busy time is after work from 2pm and after. I try to go during a time I think they're not gonna have much people, but I always fail. I don't think there's ever a time when it's not busy. Sometimes the line is out the door. I noticed that the tellers are super patient with customers. It helps to have that customer service especially in a bank when people just wanna be quick. There's almost always a security person at the door greeting people and opening the door for customers. Also, there's a parking attendant who notes the cars that come in and out. Place is pretty new and so it's clean and nice inside. Just wish it was as busy as it gets.
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November 2022 by Wailani Kahawai
They Where Very Helpful. Although The Lines Are Very Long. They Need To Have More Tellers & Open More Banks, Because They Closed (3) THREE Locations In The Kalihi Area. That Wasn't A Good Idea. Especially In The Kalihi Area. They Should Bring It Back Especially In The Kamehameha ? Shopping Center OR Down By ? King Street. Anyway I Hope They Will Reconsider In Having An Other 1
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October 2022 by Charley T
They only care about money ?
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October 2022 by Leo Genova
"WORST! EVER!"
