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December 2023 by Dano E.
We bought a car from them over a month ago and had a trade in. 1 month later they still have not paid off our trade in. We have had to make 2 payments on a car we don't even own anymore just to keep our credit good. Try calling and always get the run around! Poor customer service from the financial side!
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November 2023 by Shawn Audlin
Don't let the 'good deal' fool you. We've had nothing but trouble with the car I purchased from them. We've had constant repairs to the door that was part of the accident. And continue to dump money into it because they did such a poor job actually repairing the damage. The one thing I will say is I'll never purchase a salvage vehicle again. Buyers beware!
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November 2023 by Shawn A.
Don't let the 'good deal' fool you. We've had nothing but trouble with the car I purchased from them. We've had constant repairs to the door that was part of the accident. And continue to dump money into it because they did such a poor job actually repairing the damage. The one thing I will say is I'll never purchase a salvage vehicle again. Buyers beware!
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October 2023 by Troy Krill
Big Mahalo and endorsement for Kyle and his team at AUTOSOURCE in Honolulu. I bought this beautiful BMW and Kyle made the process easy and very enjoyable. He even arranged and took care of shipping the car to me on Maui, serviced the car, had it detailed, and more!! Ten stars for Kyle and his team!!
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September 2023 by Caleb K.
PLEASE do not buy a vehicle here! I originally bought a car that ended up having a failed oil pump less than 100 miles after driving off the lot. They had to wait a month for warranty to kick in… understandable. It took 7 MONTHS for them to tell me that they don’t want to fix it. They wouldn’t refund me but would let me buy a different car and pay off the loan on the original car. I bought another car and they told me a month later that they couldn’t get financing for it. Not to mention I had to change loaner vehicles 5 times and ALL of them were trashed. One even had a complete engine failure on the highway and they TOOK 4 HOURS TO TOW IT. There’s more to the story but PLEASE don’t buy a car here. You will likely regret it. Despite the flashy showroom and large inventory, these guys don’t know how to run a dealership. Rhema, the owner, doesn’t care AT ALL about customer service or satisfaction. I know 3 ex employees that ALL strongly dislike his work ethic and attitude. Don’t waste your time with this dump.
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September 2023 by Zack Fike
Went in to look at a vehicle they had posted online and once they found out I did not have a lot money to spend they gave us a high school aged kid who could not even find the cars they had posted online. We were treated poorly, as if we were wasting their time. I will cut to the chase. They photoshop all the pics they post, We looked at 3 separate vehicles and none of them would even start. Not sure how they got all the awards they plaster on their website but this business is straight trash.
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September 2023 by Scott Macomber
This is the 3rd car I’ve purchased from Autosource. I’ll likely buy from them again. I got the car I wanted, again.I had to continue paying the account for my trade in for 2 months after the sale (waiting for the Autosource payoff). Noah promised at the sale to be responsible for the right rear wheel curbed damage repair “we have a guy for this work; comes out great”. The wheel was repaired as promised. Rima Braden is the in person point of contact to resolve any issues that linger, I appreciate him. In person communication works best with this group.
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September 2023 by Kai Jayjam
Horrible dealership, incompetent employees. Was there 3 days in a row to check out the Porsche Taycan 4S they had on the website. First day everything was fine but they wouldn’t let me do a test drive since I wasn’t purchasing that day. Second day I came back the Taycan was in the shop for “refinishing the wheels” even though I’m pretty they just took it on a joy ride since I came back on the third day and there was water bottles and napkins in the car. Then while I was doing the primary exterior and interior inspection the owner of the dealership was just eyeing me down the entire time. One of the sale reps told me he was gonna go get the keys. Went down for 5 minutes and never came back up. I went down to ask him what’s happening they “lost the keys” to the Taycan. How do you manage to lose the keys to a $110,000 car? Then while I was leaving one of the employees asked “can I get your number to call you?” Yeah no thanks. I’ll rather go to Porsche of Hawaii where the sale reps over there actually know what they’re doing and don’t lose the keys to a 6 figure car. Not sure what their issue is. Perhaps their ego is too big to sell to a 15 year old or maybe they didn’t think I had the funds but if they would of asked for proof of funds I could of provided it to them.?♂️
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September 2023 by G. S.
OMG be careful! They are con/scam artists at Autofarce. They lie and try and make you stay long to change your mind. Put fake ads for car for sale that don't exist and try and sell you something comparable in price range. The use all the old school sleazy used car sales tactics. A walk down memory lane that in Hawaii they do still exist the traditional game playing used car sales place in Honolulu. Crazy markup in prices. Old school not a good place to buy a vehicle. Sorry just being totally honest. You have been warned.
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September 2023 by Terra LeMay
I came here to look at a car after I got scammed by a private seller on FB. Honestly I was really upset and in a horrible position because I’m a full time grad student at UH and also work a full time job. I needed a safe reliable car fast. Everyone at Auto Source was incredibly kind to me, no judgment when I explained what had happened. John helped me get into exactly the car I wanted and needed. I was treated very fairly and love the car. I will never buy from a private seller ever again unless I know them and the car. Lesson learned! Next time I have to buy a car I will come here first. Highly recommend this dealership.
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August 2023 by Angela Poeller
Went to buy a car it was stolen ended up with another one that had issues and was suppose to be fixed within a week and I still haven’t heard from them, so I have a car that doesn’t have ac and the liner is falling off. No one returns calls either. Finally got my car taken in I was given a loaner car that won’t fit my family and it was full of bugs.
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August 2023 by John W.
I bought a 2018 Tesla model S from these guys almost 3 years ago. At first everything was great. They promised to wrap the car if I purchased it so I did. They couldn't get me in for about a week for the wrap so I took the car home. Car was in great condition, no damage. Then I brought the car in for the wrap and it was great, they did a good job on the wrap. Then yesterday I accidentally scratched the wrap so I decided to remove it (its been on almost 3 years now). When I did there was massive body done to the rear driver fender and rear bumper, all bondo, primer and sanding no paint. What the heck! So, either they damaged my car and did a hasty repair before the wrap or they swapped parts from another Tesla to save money on paint. Either way I got SCREWED! Don't do business with these guys, they are shady as hell!
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August 2023 by John W
Bought a 2018 Tesla Model S almost 3 years ago from these guys. They said they would wrap the car for me if I purchased it. I said ok and they said they couldn't get me in for the wrap for a week so I took the car home. Having the car for a week there was no damage, it was nice. Then I took the car in for the wrap and it turned out great. Had the car for 2 years now and I recently put a big scratch in the wrap so I decided to remove it. When I did I notice that the paint on the rear driver side fender and rear bumper had body work and just left with primer, no paint. I'm not sure if they damaged it before the wrap and hastily repaired before the wrap or if they swapped parts to save money on painting. Either way I got screwed... do not do business with these people, they are shady as h***
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July 2023 by Paul Levy
Sold our 4Runner yesterday! John was so great to work with and was so helpful with with my kids and getting us a ride home and just being awesome! Tim was efficient and great with all the docs and I would highly recommend this company if you are selling or buying a car. Thanks guys for all your help and great working with you all?
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July 2023 by Kira Swearingen
Working with Auto Source, specifically with Noah, was a delight! Noah’s assistance throughout the car-buying process was invaluable, as he proved to be helpful, knowledgeable and attentive. He ensure that the entire experience was stress-free and effortless. Their service extended beyond the purchase as they fixed my flat tire. The outstanding experience has left me looking forward to future collaborations with them. They undoubtedly provide the best car-buying experience on the island.