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September 2023 by Jolyn Tenn
Lots of parking. Atm conveniently located.
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July 2023 by Reiko S.
My hubby was being charged $5/mth for paper statements. Lori in customer service was extremely gentle and patient with him and for that we are extremely grateful! Keep up the great work Ms Lori!Much mahalos!Wes Oh
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November 2022 by Gian G.
Absolutely Amazing! The best bank, the lines go by quickly. Professional & courteous to customers. Helped me with my disputes at a timely manner & all my account needs. Thank you AMERICAN SAVINGS BANK! Highly recommended.
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March 2022 by Ghistlaine L.
They close permanently i went march 21, 2022. I guess they closing all small american saving bank. But bank of hawaii they open more and new.
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November 2021 by Herman Y.
Located in the Kam Shopping Center, this bank can get busy on the weekend. There are plenty of parking and the staff are friendly. This bank has safety deposit boxes and are taking customers who are transferring from the Chinatown branch, which is closing next year.
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July 2021 by Christine C.
Location is close to home, so that is very convenient for me. Service wise- is awful. I went in to deposit some cash today and I have counted it beforehand. I am hundred percent sure what the amount was. The lady that was "helping" me was not pleasant. I could understand there was a lot of singles to count but that wasn't even her job to count, as they have the money counter. However, I did have some big bills(5s,10,20s.) she never counted the money in front of me (as a teller you should always verify the amount w your customer) instead she took the money and use a different machine. As it turned out the amount was different from mine. The person who knows how much to deposit. (What a disappointment) So what happened to the other bill? Who knows. At that point, I was the liar. I have been using ASB for 15 years. I might consider changing bank. :)
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August 2020 by Tryhard Manic
It's okay but it's a SMALL branch so because of Covid-19 theres always a LONG LINE for both to go in the bank and the ATM.
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January 2020 by Billy Loa
Sweet and easy and smooth
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June 2019 by Nanea L.
Not sure how this place is I just used the ATM.
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May 2019 by Paul C.
I've been dealing with American Savings Bank (ASB) for many years now and used to frequent the one in Liliha Square by Times Supermarket. That particular space is now occupied by First Hawaiian Bank and the Liliha Branch of ASB relocated just next to Jolibee, near the corner of King St and Dillingham Blvd. I recently needed to consolidate some personal belongings and tried to open a safe deposit box at the Liliha Branch, only to be turned down because they will soon be closing and moving to Gulick Ave. When asked where I lived, the bank teller gave me an option of the Kamehameha Shopping Center Branch. He was kind enough to call ahead to see if they had any safe deposit box vacancies, which they did. I was also suggested to go to the Chinatown Branch which I declined due to lack of parking and excessive waiting time due to high foot traffic. As I walked into this branch, I immediately was impressed with the staff, starting from the bank teller to the staff who assisted me in signing up for a safe deposit box. Not only did I find the staff sincere and professional, they created a local atmosphere that made me feel comfortable. I appreciated the jokes that made me laugh and feel at ease. I was also very pleased with information provided to me. For example, how I could obtain additional services at no extra costs with their different checking levels. I've been also going to the Chinatown Branch for years and not once a staff informed me of these services. Instead, I was asked to sign up for credit cards or buy CD's at the Chinatown Branch. I've now patronized the Kamehameha Shopping Center Branch multiple times during a short duration and each time the staff remembered me. I've found them so cordial and professional that reassured me that I chose the right bank to do business with.
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April 2019 by declan nugent
Not a very good bank if you want to exchange a foreign currency they don't exchange Money for foreigners American Savings Bank could be a little bit racist I think
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March 2019 by Ao H.
Convenient but parking is much to be desired. Also need more tellers throughout the day to accommodate the multitudes.
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February 2019 by Philip T.
The people here are so friendly. The really want your money and really want to give you money it's just that you have to pay it back. The manager, Aimee is always there if you need her. So if you need a bank then convenience and friendly people is the things you want.
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September 2018 by Jessica R.
LOCATION: Kamehameha shopping center. right across of mcdonalds APPEARANCE: AC operated. very neatly designed. atm right outside of the bank. they also have sections to sit with a teller Customer Service: i went in to deposit a check and the teller was super helpful and quick to help me.
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June 2018 by Jameson I.
Friendly staff and opened on Saturdays for only a short period of time so make sure to get there early to void the crowds especially if it's the first or last of the month. Saturdays hours are from 9am-1pm and they get really really busy