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November 2022 by FRP INC
Honolulu Alaska air Extremely slow, awful.
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November 2022 by Madeleine Roberts
Shane (not sure how it’s spelled) who was working 10/20/22 deserves an award for customer service! He was so nice to us and fantastic getting my dog ready to go for his flight. He gave my dog water and helped us secure his crate. He even sat with Charlie and talked to him before he boarded his flight.
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November 2022 by Nikki S
Alaska Air Cargo has really gone down hill in the past three years. Flying our dog was a miserable experience. The customer service representatives did not care at all about our dog or their work for that matter. The line was incredibly long and they didn’t move with any efficiency or consideration, especially for the poor animals waiting to be released after a stressful long flight.
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November 2022 by Tim & Pam Faumuina
Expect to wait but customer service is good. Parking though is no so great.
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November 2022 by Jonah Navarrete
Organized facility and great staff. They took good care of us.
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November 2021 by Samantha Peebles
Couldn't ship the item so they sent us to the main FedEx in town?♀️
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November 2021 by Scott Kawahara
Picked up a box of frozen salmon from Anchorage and it was perfect. Great service.
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November 2020 by Rona Scull
Great service! Highly recommend
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November 2020 by Tai Tui
Excellent ...people are very kind n make sure you got everything n better assistance. Thank you pls stay safe n God Bless
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November 2019 by EARL Wolfe
Alaska air makes shipping you pet a very simple task. At least if you have all your paper work in order.Super friendly and helpful staff will take care of your shipping needs. They also collect the money for your shipment.
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November 2019 by Nick
The building is a little hard to find, it isn't labeled very clearly and multiple shipping companies share the same building. Aside from that, the service was great and employees are outstanding!
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November 2018 by Amy Bergman
They did an awesome job with our dogs!!! Highly recommend them!!
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November 2017 by JD KEELING
Customer service was great. Manager and employees were helpful. It was the 4th of July yet they seemed excited to be there to help. All the requirements online were the same as what they told me. Awesome service even though I expect nothing less from a company dealing with Alaska Airlines!