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July 2025 by Heather Fell
This is the worst store in the world. Coffee is one of the most important morning rituals for most of humanity. The employees at this store are very rude. They keep the blue creamer behind the registers. They argue with you when you request the perfect amount of creamer for your morning coffee. They are stingy and greedy. What a joke. Who in gods green earth dictates how an individual prefers their morning coffee. I've told them I can't come into their store any more for my morning coffee.
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June 2025 by Melvine Rodrigues
On May 28th after 7pm I came into 7-11 Kingsgate location and bought beer, it's locked up and you have to ask an employee to unlock the cooler and I was with my 3 yr old special needs son. I am a frequent shopper @ that location cause that is apart of my son's routine. I paid for my beer and what my son had brought to the counter and I left. So the next day the 29th I came in around after 2 pm and the employee that had unlock the cooler approach me and asked how much beer I had paid for and I told her was the 4 beers that I had grabbed. But she insisted that I was supposed to pay for 5 beers which I did not grab and told her to watch the video. So I paid for my food and left, then came in around 4pm almost 5pm with my son to purchase what he wanted. And again the same employee approach me while I was with my special needs son and accused me of stealing in front of my son and other customers, without any proof and you have cameras in the store, and she did not watch the cameras after I told her multiple times cause I pay for all my merchandise being that I'm a frequent shopper @ that location.
I called the main office to report the matter @ hand and they told me that they would be reaching out to the manager and district manager as well. I called the store on Friday the 30th and talked to the assistant manager told her what had happened and asked her 3 times for a name and number for the district manager and she didn't wanna provide it. She told me to come in the next day and talk to the manager she will be in early morning.
I called the store the next day on the 31st and asked if the manager was in and the assistant manager told me that she is not working today. So I told her that I talk to you Friday morning the 30th and you told me to come in tomorrow the manager was gonna be in, and now you telling me she not working. I asked again for the district managers name and a number still didn't wanna give it to me. Then she tells me to come in Monday the managers gonna be in. I'm not gonna chase a manager so I asked again for the district managers name and a number and her response was I don't know!
So I called back the district office requesting that information for the district manager and what they told me was they cannot give out that information. They apologized and offered to send me coupons and a gift card, but honestly I really don't care about that I want the employee to be held accountable for making those accusations without proof I want them to take accountability for their mistakes! It soured my whole experience with the company and I choose not to shop there no more and found another location and company for my 3 yr old Autistic son to shop.
Also speaking from experience cause I'm also in Retail going on 15yrs with the same company, what the employee did was wrong and should've let the manager handle that situation, especially with no proof and making accusations that's harassment and defamation of character.
But you're company needs to do better and dont make accusations if you don't have the proof, and you have cameras. All the employees need to go back to training especially the manager and assistant and why dont you're employees wear name tags, they're in customer service!
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April 2025 by John Kanemoto
I don't know a single person that NEVER stepped into a 7/eleven.
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October 2023 by Orin Hatch
helpful staff
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July 2023 by Michelle R.
This 7-Eleven is located along North King St. (Eons ago, this was the Alpha Video store LOL) It's within the Kingsgate Plaza, where you'll also find Jollibee and Jiffy Lube. It's right across the street from Mayor Wrights Housing, sooo to say it's a lil sketch is an understatement. There are frequent colorful and shady characters hanging around the front of the store. Please be mindful of your surroundings. As described on their website, "Locally operated since 1989 and currently serving 66 locations across Oahu, Hawaii Island, Kauai, and Maui, we are Hawaii's convenience destination. We continue our commitment to providing an exciting variety of products, quality, and value, 24 hours a day, 7 days a week." This is a Japanese owned American convenience store chain that is headquartered in Texas. There are locations all around the world, they're global (18 countries and regions)!***7/11/2023: Today was 7/11 day! Happy Birthday 7/11! Since 1978, celebrating 45 years of operations in Hawaii. This is their IG, @7elevenhi and this is their website, 7elevenhawaii.com Did you know that the SLURPEE® was born in 1965? "This iconic frozen beverage was named after the sound made when drinking it through a straw." To celebrate, customers could enjoy a FREE SMALL SIZE SLURPEE and with any purchase (excluding gas) they could get a FREE TOTE BAG also! I stopped by this store around 12pm noon to get my celebration items. It wasn't super busy but it was busier than usual. All the cups and lids were pre-made and packed into bins next to the slurpee machine. Super convenient! The floor did get a bit sticky around the machines. I grabbed a pack of pork hash for my purchase to get the tote. The workers were pretty efficient. I didn't have to wait too long. The pork hash are made with water chestnuts, MSG, back fat, sesame oil and more! The fragrant sesame oil smell was on point! They were super yummy and very "bouncy" in texture. Cost was about $5.09 for 6 pieces before tax. That's a good deal considering the prices of dim sum for 3 pieces LOL.***(* = recommended items) Overall this location has a bit of everything. Snacks, beverages, ready made food, alcohol, random household items and more. I'll usually head over for a quick bite to eat or drink. Be it a temaki roll (dynamite ahi*), inari sushi (tuna mayo*), somen salad*, pork hash*, and of course A SLURPEE! Slurpee flavors rotate every so often. I do dislike when the flavors I wanna try are not ready, which is more often than not *sad face* but I don't think this is really controllable?They do have a rotating line of snacks with specific themes. I remember a Japanese line of snacks that included a Nori Shio (seaweed salt) potato chip that I was in LOVE with. Along with a Shittori Choco (moist chocolate) chocolate covered corn puff thing. This was back in 2/2021. Currently there seems to be a Korean line of snacks featuring BTS (kPop group) and coffee?The F'Real smoothie/ shake machine was suuuper duuuper loud. Think like jackhammering concrete loud. Not sure if this was normal or if it was broken? LOL. The last time I used it was in 9/2022, so I'm not too sure if it's still there.
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February 2023 by Kennith Veal. (Kenny)
Great friendly service
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February 2023 by Kenneth Veal
Great friendly service
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August 2022 by HosFar FarHos
As good as any other, of course the convenience is what matters.
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July 2022 by Danette Salboro
Love going to any 7-eleven stores. Friendly and helpful employees. They greet anyone that comes in. They are always happy, friendly, helpful,and energetic. Totally appreciate everything that the employees do there and love going to 7-eleven when I need things and when I don't. Mahalo 7-eleven for everything you all do.
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April 2022 by Vilas Pendse
Oh my God. This is the BEST 7-Eleven in all 50 States. (I would know, I have been to them all!)
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March 2022 by Rj H.
One of the best 7-11's I have ever visited. The employees were very pleasant and nice upon entering. The selection of hot deli snacks were amazing, They had dim sum, saipan noodles, loco moco, and severs different versions masubi's. Not to mention all the other varieties of snacks and drinks. I never thought I could get lost or stuck in a 7-Eleven
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January 2021 by Tavis Apo
I love 7-Eleven because it's always convenient to shop at lucky we live Hawaii with bentos and musubis
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May 2020 by Craig T.
Afternoon snack decided to try their Manapua . It's a little below average the Bun itself was a little wet inside so when I took my first bite the bread got stuck on the roof of my mouth . The filling was pretty generous for a convient store quality, but on the wet side filling. Although I guess you can't go wrong because of convenience if you don't have the time to go to a real Manapua shop. Lots of people will buy their Manapua anyway because of convenience and that they are there already. Must say I tried their pork hash and that's pretty good . Personally still can't go wrong with 7-11 there all over the place and it's quick and lots of variety to choose from drinks , snacks, food and also gas.
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April 2020 by LaRon Sisco
Julie the store manager is a list and cannot be trusted. Service is horrible and all of the pinoy employees act aloof and don't care. They never change or update stock, throw change at you and never say thank you for anything. I've been to 7-11's all across the globe but this is the worst one I've ever been to. Oh and Julie I'm still contacting your district manager.
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September 2019 by Randi L.
This is the WORST 7-Eleven on the Island!! I work right across the street and find myself going there when I haven't had an opportunity to get lunch or for just a quick snack. I honestly feel like every single time I go in there, they are out of something, something as simple as salt!! To make matters worse...I always feel like the employees do not like their jobs. I work in customer service and know what an environment should feel like. If you do not like your jobs, then please leave!! Employees are VERY rude, snatch money from your hand, when you ask for a coke in the cooler they automatically answer with "no we don't have anymore", ask for change and they will not give it fort something as simple as 4 quarters, slushy machine is ALWAYS not working, no lids for drinks or slushies....get my point. If it wasn't so close to where I work, i would NEVER go back!!
