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September 2025 by Napuanani Adviento
Best customer service from Isaiah and Samantha. Many options and a lot of information.
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September 2025 by Nani Pulea
The Staff at the Hilo Zales are amazing. From my mom, myself and my children, we only get our jewelry from Zales. Mahalo for your awesome Customer Service!
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August 2025 by SUPAH ACE
Samantha was very kind and helpful! She knows her stuff! I bought a beautiful wheat chain bracelet and it’s perfect! She offered me to try it on an I had to get it! If you’re looking for some new pieces, she’s definitely the one to go to!
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August 2025 by Mikalaney Kriener
Samantha was very helpful and gave really great recommendations! She offered us to try on some pieces and worked with our preferences. She’s very kind and knows what she’s doing! Awesome customer service and if you need new jewelry, Samantha is the person to go to!
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May 2025 by Fely Nicholson
Great customer service
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April 2025 by allena vincent
Sam is always easy to work with. He always goes out of his way to help me find that perfect item.
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August 2024 by Drew Arruda-Akine
Best sales rep in the nation
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July 2024 by Miyako Hansen
Bought a watch through a different person, Sam, at Zales, who’s awesome, but when he wasn’t there, Alex was very helpful the entire time through my experience, recommend them both highly.
- Kai
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July 2024 by eCreditz Services
Stupid employees doing stupid things that put the whole place at risk plus the other employees lives wake up or get taken over
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June 2024 by Stephan Felder
Our Zales experience was positive and memorable
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May 2024 by Jeremiah Schubert
Great customer service. Sales associate found exactly what I was looking for.
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May 2024 by Kelly Kahawai
Sam is always so helpful, very knowledgeable and friendly. Sam has been an associate I’ve worked with for over 20 years. I refer people to Sam and Zales. They always assist their customers with their needs. The merchandise is quality and worth the price.
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May 2024 by Jordan Rodrigues
Alex and Susan are the best! Very professional and courteous.
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May 2024 by Royce Oshiro
Sam is an awesome salesman and great customer service
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May 2024 by Brandy L.
Sam & Alex were very helpful and patient, they took consideration of everything I asked for and helped us pick exactly what we were looking for at the moment. So thankful for them.
