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July 2024 by Bob Smith
Waited 25 mints for a salesperson. She arrived with no intro or greeting. Next 10 mints was details of the S23 I wanted.
She disappeared for 10 mints only to return and present me a proposal.
"We have no s23 or 24s."
45 wasted mints.
PS. She admitted the ad on the S24 sample phone quoted untruths. Unbelievable!
Got home called Verizon Waimea. The first thing the salesperson says is, thank you for ur loyalty to V for 25 yrs!
I have an appoint. tomorrow to buy one of several S23 or 24's in stock.
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July 2024 by Paul
Went in ten minutes after opening to upgrade. Was willing to spend whatever needed. But … unable to see anybody without at least a 30 minute wait. Really tired of their staffing problems. No appointments available today.
This is typical. They are always busy with long waits.
Their BI coverage isn’t great so maybe time to switch providers.
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July 2024 by Jim Curtis
What a bunch of jerks at this Verizon store. There were 7 employees standing around doing absolutely nothing and refused to help me transfer a new phone unless I paid them $30 additional. This is standard Verizon policy, there needs to be a major change. I finally left the store totally frustrated and did not get the transfer completed. What a pathetic company, this is how you chase away customers.
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June 2024 by Tony L
Service line can be slow depending on peak times.
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May 2024 by Gary Walker
Great service employees are great
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May 2024 by Chaz Hawaii
Very friendly and knowledgeable service
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March 2024 by brandon h
I don't really leave reviews anywhere, but Shiloh was very thorough and very helpful. We came in just for the ultra watches and I had lot of questions and he answered them all! And with all the new perks of bundling our Netflix subscriptions we had no idea we could save through Verizon. His coworkers were also friendly. We've never had this great service on Oahu so far. Thank you!
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March 2024 by James Ogden
Glen the Manager is worthless. His problem solving skills could not get him out of a wet paper bag!
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January 2024 by Peaceful Heart
The worst network. Paying almost 50 bucks / month and never get internet coverage even in downtown hilo. I found better internet coverage in 3rd world country. Verizon SUCKS!!
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January 2024 by Sarah Rosetta
Have had multiple issues with representatives in store in terms of transparency and what seems to me, from what I understand to be a sales move that benefits them more than the consumer. Fortunately, the customer service representatives help fix things after the fact but that has taken multiple calls with various service representatives, but that is an inconvenience to the customer and also the multiple drives over to their store to attempt to fix the issue through them directly, only to have my trust let down multiple times and no real fixes or working with me and being surprised at my bill every time.This last time I trusted them again, my activation fee was lifted but that took a second drive in store after it was promised but not included on the bill, then my bill was as originally told… until, the 30-day cancellation period past and my bill jumped up and I had to call the customer service representatives to fix the plan and billing for me.The service representative literally cussed and said, “what the hell?!” When he first pulled up the bill. He was super understanding, listened fully and explained everything well and he also worked it out so I would be credited back money and so that my bill would change to what I was told it would be.He also advised no longer going to this store for assistance and mentioned what they did seemed to be a strange way to handle my situation and like a “sales move”.
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January 2024 by Staybythetrees
Tori was great. set up a whole new phone plan + new phone in less than an hour. Very knowledgeable about the phone plans, phones themselves and great customer service. Thank you!
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January 2024 by D C
Try calling to speak to a human!!!!! Good Luck!
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November 2023 by Mark Mitchell
Bought a new phone at Verizon... customer service rep Joann told me me everything was transferred... LOST THREE/FOUR YEARS OF PHOTOSReturned later and was told it was my fault for not checking... that's right??? I didn't check my 3 thousand photos... why, because someone told me it transferred... I did check, come to think of it... but I didn't look back three yearsDon't use Joanne to make a purchase or transfer your photos... TRANSFER ANYTHING!Joanne could have cared less... she didn't say sorry or even attempt to have sympathy... photos of my children?She blamed me... " did you check?" Yes... but it's your job.."It was your job Joanne!!!!"... write her up.. incompetent..... thanks for losing 3 years of memories...
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October 2023 by Cory J.
This is one of the most effecient verizon stores I've ever been too. Usually it takes forever to get a new phone set up but Hannah got everything activated quickly and had us out the door within 20 minutes.
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October 2023 by Jeff Claycombe
Shiloh was likely the most helpful and knowledgable customer service agent I've ever worked with. Fast, great advice, and good personality. 10/10
