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April 2024 by Nathan Jirka
Old school cool post office
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January 2024 by gary jennings
you can do better with your pr skills
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November 2023 by Joan Iona
The staff is very friendly and cook my food the way I want it. All thumbs up to them
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September 2023 by Rohan D.
This is a beautiful historic building that's still a functioning post office. It's iconic, it's been in many television shows and movies so it might strike you as familiar when you visit. I do recommend a visit, it's also the Federal Building. It was designed by architect Henry Whitfield (Dale Carnegie's brother in law) in 1915 near the very beginning of U.S. postal service on the islands. Maybe the USPS is one positive in an ocean of colonial oppression. It was one of the first reinforced concrete buildings on this island (local architecture used less permanent materials)/ The grounds are lovely using lava rock for walls and local plants for decoration. The tall palms were planted by the American Legion after WWI to honor Hawai'ian citizens who perished in that war. I got stamps here to put on postcards, but I'll bet hardly anyone reading this knows what that means.
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August 2023 by Rick r
Great post office , Friendly employees and I’ve never had a issue…
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June 2023 by K Morton, ED
Very slow with handling packages. Packages are held almost 2 days before you are notified to pick up.
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June 2023 by Michael Halls
The post office workers are unwilling to help or provide assistance if involves them moving. They lose packages with an high frequency. The post office workers also give sound advice or comments. Being inconsistent with procedure. Rude to both my partner and I when ever we come in.
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March 2023 by Ernest Eiland
Good place to take care of mailing business , armed guard walking around safe secure area. Desk Clerk Wayne fast quick good customer service. Maika'i USPS WAINUENUE OFFICE HILO??
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March 2023 by Jared Hatch
I only got one post card stamp but the grand posture of the building and the exemplary service made me feel like I was legacy Hawaiian royalty shipping my prized lilikoi first class to the White House.
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October 2022 by Paula Guffey
Great...today wasnt busy at bayside...???
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September 2022 by Daniel McClure
What a beautiful building! I'm not from Hawaii and am unfamiliar with the open buildings, what an awesome place! The service was good. Got me a stamp and allowed me to borrow a pen to write on an envelope.Again though, beautiful building!
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September 2022 by Werner M. Gysi
Answering system unacceptable. To talk to an agent, if you find the right selection, takes too long. Than it tells you that the office is closed and hangs up on you. I called at 2:30pm, website says open till 4pm. Very poor support.
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June 2022 by Naga Nataka
Whatever you do, avoid getting Sandy!She forgot to finishing opening our PO Box when we first signed up, so all our mail got sent back for 3 weeks until we figured out the problem. When I asked for a partial box refund to compensate us for our trouble, she was very rude. I reported her, but all that happened is the next time I wound up at her window she refused to serve me. I reported her again and now she begrudgingly serves me but isn’t very nice about it.The other staff are all great, so if you see Sandy on the name tag, just say you’ll wait for the next clerk.At least you get to wait out of the rain! And it’s a nice building.
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June 2022 by Hazel Garcia
I've been in this location before and it was very good customer service, but today 5/6/22 at 11:24 AM slow day no line, I was treated poor customer service by this employee Daylen. I paid my bill using my credit card. Since my credit card was not signed, I gave him my ID to check my identity, Daylen said it's USPS policy to take credit card payment only when there is a signature at the back of the credit card along with ID. I never had a problem before so I though it was okay. Long story short, he called another guy, and he was addressing a different issue, because he run my credit card payment and it was already approved. Daylen asked me first, if it is a debit card and I said you can try run as debit card, but it got approved as credit. So, I was waiting for my receipt, but he does not want to give it to me until I sign the back of my credit card with a sharpie. I felt the the guys were ganging up on me because the other older guy seems to not care at all. So I was forced to sign my credit card so that I could get my receipt & stamps that I purchased. This Daylen just gave me so much hard time at the counter. Poor customer service!!!
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February 2022 by Missdhonnamary
The worst postal service ever!I paid $202.00 for a year just for them to lose my packages.They lost one package i have no idea where the hell it is its been 5 months.My second package they claim they left a note that stated that i have to pickup my package but the funny part is i haven’t received any yellow paper from them.All I received was a notice saying my package was returned on January 11 2022. They complained and told me they left yellow paper inside my box but I haven’t seen any yellow paper.Take note i open my box twice a week & I haven’t received anything.The workers are the worst no help at all!
