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August 2024 by Spectrum Now
Go to Keaau, they are helpful, happy and knowledgeable.This Hilo one lost 3 packages now in 6 mos, and rude EVERYTIME! I just walk in bad Attitude! If the two working hate their job then work somewhere else. If your angry in Hawaii then your reachin! Smiling would be good!!!! Try Aloha.
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June 2024 by Miriam Mabrey
Excellent service!
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May 2024 by Over Done
I came in to ship three large items and I spoke to three different people. Each had a different reason why my packages weren't acceptable to be shipped. I took every step they suggested and in the end, I was told my packages were too heavy which any one of the three dinguses I spoke to could have told me before sending me on random errands that did nothing to help me actually send out my packages. At least they let me skip the line
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March 2024 by david chrash
Poor service.Lost more items than I can list.They lost it, you need to find it!!!!!
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March 2024 by Neale Chaudhury
Have had excellent experience - staff were extremely professional, courteous and very helpful.One obeservation - maybe please hire more people because the line gets really long and if all counters are manned maybe faster service.. apart from that excellent experience. Thank you.
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January 2024 by Sarah Ha
Very helpful and friendly staff
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December 2023 by Meg Reesor
I normally don't post negative reviews but after such a long and distressing process with no amends or closure, I feel it's the only thing to do to inform others. This USPS has stolen not one, but two of my partner and I's packages and we are now forced to find other options to receive our mail all while still paying for this horrible service. Their suggestion is to request replacements/refunds from the company from which our packages were purchased, which leads me to believe they have done this for a long time, to others, and ultimately this is how they handle situations in which their employees have stolen. It is unfortunate that no one holds any responsibility here, even the many managers don't hold their employees accountable or make things right with their customers.
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December 2023 by Alex Rah
Mind you that your packages are going to get stolen by USPS employees here and no one in this office seems to care..
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November 2023 by Crystal Rock
A crew in this office has stolen my expensive small package. They don’t care to search for it. Manager didn’t show up at the counter after my request. No one picks up the office phone or be responsible to answer my questions. Need to call cops to file for a theft. Sooo unfortunate…
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October 2023 by Ernest Eiland
Go see John(Keoni) when you get the front of the line??The man knows some things to help you ship your package. Postal service is trying to use machines to process packages and letters. One thing a machine cant do is awnser question! Went to process my important letter at the airport location. Gaurentee the Ramp has my certified letter will go out from Oahu by Thursday?? Go see Haole Boy John , tell him Ernest said to come see you ? fast and efficient to send out your package or letters show him my photo?????? Maika'i John (Keoni)?
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September 2023 by Sandra Stewart
Don't come to door to sign for letter
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June 2023 by Rob Aina
Yesterday I brought a box to ship out yesterday. Two hours before the last call. The lady was busy at the counter and told me to put it in the outgoing bin. They didn't ship it out. They didn't scan it either. What is going on??????
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June 2023 by A non
Dropped off boxes to ship out one hour before the 5pm cutoff.THEY DIDN'T SHIP OUT.THANK YOU HILO POST OFFICE FOR ONCE AGAIN DROPPING THE BALL FOR MY CUSTOMERS.WHEN YOU SAY 5PM IS CUTOFF TIME, MAKE 5PM THE ACUTAL CUTOFF TIME....NOT 330 OR 400.THEY DIDN'T EVEN SCAN THEM IN...IT JUST SAYS LABEL CREATED USPS AWAITING ITEM.YOU CLOWNS NEED TO DO YOUR JOB BETTER.
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February 2023 by Michael S.
INCOMPETENCE IS RAMPANT.I went there to get a package I had ordered and I have them a tracking number. They guy went back for 15 mins came back out and said " I can't find it there's too many packages" really you can't do your job? This place is a joke bunch of lazy workers. How can you not find a package it's a f****** usps and I know my package is there. Worst mail establishment I have even wasted my time at. Order your package ANYWHERE else. Be warned
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December 2022 by Jim I.
I'm not sure the phone number given in their website is correct. Called several times, let it ring for 10 times or so, no one answers.
