United States Postal Service
Post OfficesHours:
1299 Kekuanaoa St, Hilo HI 96720 Hours
About United States Postal Service
The United States Postal Service receives generally positive reviews for its helpful and professional staff, who often go above and beyond to assist customers. Many customers appreciate the courteous service from employees who are willing to help with packaging, shipping questions, and locating parcels, even under stressful situations. Some reviews highlight specific staff members who are knowledgeable and efficient, making the process of sending packages or letters faster and easier. However, the reviews also point out challenges such as long lines and wait times, suggesting that hiring more staff could improve service speed. Customers acknowledge the hard work of postal workers, especially those delivering late at night in difficult conditions, and express concern for their well-being. The USPS is also recognized for making the process of moving and shipping large or heavy packages easier, even across long distances. While most experiences are positive, there are occasional frustrations with delays in locating parcels or long wait times, but overall, the service is considered helpful, dedicated, and committed to getting packages safely to their destinations.
Most Recent Reviews
April 2025
Main post office by airport is where all east hawaii island mail is collected and sent out.
December 2024
Nice employees but tend to open 5 minutes late and close 5 early. Punctual about breaks and lunch though!
March 2024
Have had excellent experience - staff were extremely professional, courteous and very helpful.One obeservation - maybe please hire more people because the line gets really long and if all counters are manned maybe faster service.. apart from that excellent experience. Thank you.
More Comments(77)
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- Hilo, Hawaii