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April 2024 by Bob Smith
I brought a 30 yr old bike in for its first ever repair shop service..Walked out with like a brand new bike , right on the estimate given for repairs very pleased with overall experience
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February 2024 by The Expresidents
They display bikes not for sale. It's called "showpieces." Now, let me point out these are generic bmx models, rusted, sans pedals, not one of them special or rare in any way.And their site says "BMX bikes."Sigh....
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January 2024 by Christina Louise
Frank went above and beyond to help us out!
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January 2024 by Amy Friedman
THE BEST! I have had the most brilliant week cruising all over Hilo on a mountain bike rented from Frank at Mid Pacific Wheels. Frank set me up with a lock, patch kit, tube, and pump; he tuned the bike, and I have been out riding every day, having a blast. Great service from nice folks. Mahalo!
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January 2024 by Aaron Goss
Gerry is like a good bike wheel. Tried and True! Very Honest and friendly.
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October 2023 by Paul Stanley
FRANK knows more than most about BIKES ,AND MOPEDS ,AND WHAT FRANK DOES NOT KNOW IM SURE GEARY , FRANKS DAD KNOWS IT , THINK YOU WILL FIND THERE KNOWLEDGE HELP FULL.
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May 2023 by Jerome S.
Wonderful people. Great service. Jerry and Frank are committed to the community, and it shows!
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April 2023 by Graham Avina
Took my bike in for some repairs a couple weeks ago - derailleur and discs bent/out of alignment. Super friendly and enthusiastic service. My bike has never felt so smooth and responsive. Better than new!
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December 2022 by Neil E.
No bikes to rent today....or any other day if you are not part of a large tour group. We walked in to rent and had an awkward conversation. Once I told him we were with the cruises ship the answer went from maybe to NO. Seems like the tour wardens have this market locked up for stray cruisers. Lyft will take you though....not very eco friendly place.
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October 2022 by Michael Halls
Called asking for help and brought my bike in. My derailleur was bent, damaged, and was installed crooked. They knew exactly how to help, giving me such peace in mind. Incredible & absolutely friendly help. I can’t thank you enough!!!!!
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August 2022 by Come on S.
Always received great prompt and friendly helpful service. This is a rather late review since I only recently decided to participate in online review sharing. Purchased a new moped (around $2000.00 give or take) from them some years ago which ran fine until it got stolen later (and thankfully "unbelievably") then recovered with a busted ignition that Mid Pac repaired at a semi reasonable fee in a modest time period pending shop next door's available time and worker schedule. They did a very good job in requiring my proof of ownership before accepting the repair work. I had unfortunately misplaced the ownership title and original receipt over the years (which layer realized upon further recollection were in my car glove compartment that got broken into and got stolen too YES EVEN MY CAR GOT STOLEN TOO and had been a personal victim of a lot of crime in Hawaii over the years which is far worse TODAY) and they were happy to research it in their records since I purchased it brand new from them and even arranged to get a replacement title and new tags for it. In the end, I got new keys and ignition and decided I just didn't want to worry about how easy any thief could steal it again even though it's locked and chained like last time they probably just cut the lock and tossed the bike into the back of a pickup truck in broad daylight within only one or two minutes time. Too easy for bikes to get stolen so I asked if they could sell it for me they said sure ok. At least I got around close to half back of what I paid which is a lot better than half of zero the next time it got stolen. The next owner was probably thrilled to get an excellent condition moped with new tags and with very low mileage since I hardly used it and was stored sitting in the indoor home garage most of the time. I later (just recently) had 3 bikes (bicycles) stolen along with most of my fishing stuff including a brand new never once used yet rod and reel and tools from my outside garage (right there attached as an extension of the main home) which were never recovered and I'm not holding my breath on those. I no longer feel safe owing any bike or moped now (and also certain makes and models of cars that are easy to steal). Anyone can easily steal them at any time and anywhere in broad daylight within only a minute or two even when chained up. Would be pointless to own if used as transportation unless it can always be locked up indoors at all parked destinations with someone always watching. When parked outside with lock and chain they're as good as gone already. Minus one star for initial price of moped which was a bit higher than normal at the time but I guess since it's Hilo (like the markup above retail prices when buying a brand new car from any Hilo car dealership). I would definitely go back to give Mid Pacific Wheels my business again and pay the higher prices based on their A+ customer service.
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June 2022 by B P
Frank and Gerry are top notch. I’ve bought/serviced bikes for myself and my kids here and sold bikes here too. I’ve been on group rides with the crew here and have heard great things about their rentals. Between the two of them, Frank and Gerry have more experience cycling the east side of the Big Island than ANYONE I know. If you’re planning to ride a bike on the Big Island, make sure to lean on these guys for sales, service, or rentals. You won’t be sorry.
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June 2022 by Andy Phillips
Excellent customer service with quality rental bikes at good prices. Can highly recommended.
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January 2022 by Kent
I can't say enough about the amazing service at Mid Pacific Wheels. I have been in several times during my month here as a visitor and find the crew eager and willing to solve any and all my repair problems. In particular, Frank suggested a liner, tube, and tire set up to get me on my way with all the debris on the streets of Hilo. No flats on that set up since! So get on in there if you have any repair needs. Lots of bikes for sale too! Mahalo guys!
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January 2022 by Matt Fowler
My go to shop! They've helped me out plenty of times. Great service solid repairs!
