Mattress Firm Hilo is known for its friendly and knowledgeable staff who are dedicated to helping customers find the perfect mattress and bedding solutions. Customers appreciate the staff’s patience, helpfulness, and ability to provide clear, pressure-free assistance. The store offers a wide selection of top brands such as Sealy, Tempur-Pedic, Serta, and Sleepys, all at competitive prices, making it easy for shoppers to find options within their budget. Many mention how quick and efficient their visits are, often receiving personalized recommendations that meet their needs. Customers also highlight the staff’s willingness to answer questions thoroughly and their commitment to excellent customer service, including accommodating special requests like credit applications. Overall, Mattress Firm Hilo provides a pleasant shopping experience, with knowledgeable staff committed to helping customers get the best sleep every night. The positive atmosphere and quality service make it a preferred choice for mattress shopping in the area.
I had a great experience trying out mattresses at the store and finding the perfect one for my back and my budget. 10 out of 10, highly recommend their store here in Hilo!
November 2025
First time here and it was a great experience. Friendly staff, knowledgeable, very helpful in finding exactly what we were looking for and just a few minutes. Looking for a bed or just a frame? Ya gotta get it here! Thank you, Mattress Firm!
November 2025
Mattress purchases are often a really struggle, but not at Mattress Firm in Hilo. Knowledgeable help with no pressure allowed me to get the mattress I needed at the price I’d budgeted. An excellent sales experience.
