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March 2024 by Jesse O.
Howzit, ery one. These Guys are good. I like the fact that they take time to take pics of vehicles, and things that need attention, to be fixed. Also explain options. Shuttle service awesome, plus coffee & Lounge helps a lot. Suggestions please would u folks add some Dough nuts or pastries. Would be beyond great
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August 2023 by Andre Selbach
Overcharged . Wasted my time. Didn’t have their machines working so charged. Nice waiting room.
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July 2023 by JM Hauling & Junk Disposal
I would like to thank Nelmar from Lex Brodies Tires for always delivering exceptional customer service to our company. Nelmar always goes the extra mile to make sure our needs are met, and we're back on the road as soon as possible. We appreciate the speed and efficiency that Nelmar works with, and we trust them completely for all our tire needs. Thank you, Nelmar and Lex Brodies Tires for making our experience a smooth and hassle-free one!" ⭐⭐⭐⭐⭐
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July 2023 by Stephen Taylor
They were able to fix my tire very quickly so I could get on with my vacation. Thanks so much.
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July 2023 by Alex
after they changed my synthetic oil last time i started pay twice for the gas ?
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June 2023 by Michelle L.
Apparently my legitimate review of a real customer’s experience has been removed. Obviously someone at Lex Brodie has something to hide? I promise I will continue to post this experience in spite of them flagging the review(s) for removal. My elderly, retired friend who lives on a fixed income inadvertently left an envelope of ~$2500 under his driver seat when he dropped off his car for service; and when he returned a few days later to pickup the car, the money was gone. He spoke with the manager, but the manager denied that anyone on his team would do such a thing (Right?). A police report was filed, but he’ll probably never get that $$ back. Yes, he should have remembered to take the money with him; unfortunately he forgot. The bigger question though, is why would someone at Lex Brodie steal the money? Why would you steal from a senior citizen who drives a gremlin?!! Please be careful not to leave valuables in your vehicle, especially if you decide to patronize this Lex Brodie location.
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May 2023 by Cloud Rodin
Had a routine brake inspection on Friday. I was told both cables needed to be replaced and they tightened both until the new part could come in. I drove home and smelled rubber burning from my car for a few miles. Pulled into a parking lot and as I was turning and pressing on the brakes, nothing happened for a few seconds. The brake was spongy. Obviously this scared me but I didn’t even realize what was going on. Brakes were delayed and I had to drive home scared, with my hazards on, not sure if my car would safely come to a full stop. Drove home and had my boyfriend jack up my car. Lex Brodies over tightened the cables and I’m assuming no one checked to make sure the rear tires could spin. One was locked and one could hardly move. Called lex Brodies and they said they would send a tow truck. We waited and it didn’t come. Called back and they said it would come the next day (Saturday). We waited all morning and then the car got picked up at around 1. We didn’t receive a call from lex Brodies that Saturday. No check in, nothing. On Monday morning I called and they said they didn’t have time on Saturday. Understandable but I would have appreciated a courtesy call ( it had now been a 2-3 day issue for a simple brake inspection) on Monday the car was ready. Went down there and no one apologized for the error and I felt very uncomfortable and discouraged by the entire experience which could of left me in a serious car accident. Overall poor customer service and I do not recommend taking your car here.Update: finished getting emergency cables fixed (I put a deposit before everything happened) asked them to check the brake fluid and clear the air. They said it was good. I drove home and same thing brake line felt like it had air in it. So now my boyfriend has to bleed the brakes. Once again disappointed with lex Brodies service. DO NOT TAKE YOUR CAR HERE!
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April 2023 by B W.
A wonderful experience. Being seen close to my appointment time, knowledgeable and understanding staff, and great work and aloha by all! A true blessing to have found this place! Mahalo Lex Brodie
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January 2023 by Jonathan Sheri B.
Emerald and the team of Lex Broadies Hilo were a huge help 2-31-23. I was far from home with our 8 Kohala High Cheerleaders at the BIIF championship. Our school van tire was bulging and dangerous. About 4:30 pm I talked to Emerald who quickly confirmed they had a tire. I got there at 4:44 where a team of guys took care of it. They had me out the door just after five and made it back to the Civic for the game. It was a much smother and safer ride back with my precious cargo. Thanks Lex Broadies Team!Jonathan
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December 2022 by karl stasik
I heard good things about this location so I decided to try it out since I’ve had nothing but hellish experiences over at Firestone. Checked in at 12:30pm to get two new tires and the passenger side windshield wiper replaced. I was told it would take an hour and a half so I decided to wait it out. It is now 4:30pm and my car is still jacked up with no tires on it. Workers are standing around laughing and talking story. If I would have known it would be this long, I would have had my family in town pick me up and spent the afternoon with them. Instead I spent my afternoon off crawling up the wall at a tire shop. Be honest with your customers. You’re not doing them a service telling them 1.5 hours and it ending up be 4.5 hours until the job is done. Oh yeah, they didn’t replace the wiper blade either.
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December 2022 by Jake King
I was told I had a bent tie-rod during an alignment. I changed it myself. The more I looked at the existing tie rod the more I realized it was still good. I called, and the service manager said they'd make it right. I was hoping they'd reimburse me for the parts. When I got there I showed it to the service manager..He saw it and agreed that it was good, then made things right by losing my appointment and made me wait 4 hours before I got an appointment at the Lex's on Kilauea. Lex's on Kilauea was able to do the alignment and identified real parts that needed replacement instead of fake up-sale parts.
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December 2022 by Samantha Brown
Talk about ALOHA !! My friend and are visiting Hawaii from Oahu and got 2 flat tires. We went 5 places before ending up here!! They weren’t even open but pounded our rims out, filled them with air, and put them back on for us !!! They were seriously so amazing. Thank you to the man working on 12/17 that did all of that for us! wish we would’ve gotten his name!!
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December 2022 by michael phillips
showed up in the @7am in the morning (no appointment) was greeted and welcomed at the counter decided on 4 new tires service writer was excellent in explaining warranty and price options technician also handled my vehicle with utmost care and caution overall an amazing experience from start to finish tires were mounted and balanced within the hour and i was on the road very impressive ⭐⭐⭐⭐⭐
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November 2022 by Jcastro
Got my oil changed in 6/2022. 11/2022 I start to hear a loud noise coming from my engine that became persistent. I scheduled an appointment with good year on Kilauea ave. to get it checked out. Come to find out that the problem was from lex brodies due to them leaving the container filled with my old oil still hanging from engine for almost 6months in there.For your future vehicles you change oil on please make sure that you check again before handing off vehicles to their owners. This saves everyone time and money.
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November 2022 by Deliberate Creation
Much love here..Lex Brodies has ALWAYS taken care of me and my wife with tire and wheel services. Always willing to help with anything at any time, even during very busy hours. Sometime I feel they may seem expensive, but you get what you pay for. You get quality service here in HILO on Wiwoole st. (older location). I've ALWAYS had great service at the hilo Quick lube location also. They help scrub the thick debris off your car with a scrub brush before wash. They are always super thankful for the money tips they receive. Same with Kona car wash and quick lube. Kona is super awesome as well. Thanks lex brodies, enough said
