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October 2023 by Offgrid Steve (Off-Grid Living)
Been doing business with Kona Trans for 5 years. Never had an issue with them. They call when I receive a shipment, and it's always ready. The folks have been consistently helpful and friendly. I've read some of the negative reviews here, and the only thing I can say is if you want to know something, ask and don't assume they will tell you. You don't know them and they don't know you. They're extremely busy, and like Hawaii, if you're in a rush for them to move for you, the island in general will piss you off. Slow down and enjoy the lifestyle!
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May 2023 by Chris O.
Kona Trans knew about our shipment on Monday that was arriving on Wednesday. Arrived on Wednesday as expected and I didn't receive a call until Thursday afternoon telling us the soonest they could deliver it was next Tuesday! Taking them almost a full week to deliver something 29 minutes away. And on top of it the dispatcher was not apologetic at all and instead seemed happy to tell me they wouldn't be delivering it for another 5 days.
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April 2023 by Mike R.
Great people to work with. Driver Emile drove and dropped off our 40' container perfectly. Mahalo Mike
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December 2022 by Nicole Fredrickson
Can't get any one the pick up my pods now that they have been empty for a week and every time I call for pick up I can't get a hold of any one. That last employee I just spoke to on the phone was so rude. I would never refer this company,
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November 2022 by Joseph O.
Had a U-pack shipped to Hilo for our move to the Big Island. Kona Trans called and let us know it arrived. We couldn't make it to the warehouse during the normal office hours and were stressed out about how to get our stuff! Moving to Hawaii is not easy!!But the employee, Jessica, was super helpful!! She worked with us to figure out a solution and we had a great experience with them. I'd recommend them to anyone needing services they provide!!Thank you so much!!
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August 2022 by Teresa N.
Our driver Harry did an excellent job. We had some issues due to the ground being soft from the storm, but he was able to get the container off the crane truck and place in its designated spot. Everyone at Kona Trans was prompt and professional
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January 2022 by Danny V.
Kona transportation is the best! I moved from California to Hilo. wesson the manager told me they can pick up my container from the Port, I was relieved that I don't have to chase a moving truck. they wind up parking the 40' container in the street, the street is too narrow and moved everything to a box truck with out any complain, the crew is professional and clean! I'll use them again. Danny Villamin
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October 2021 by Jessica Patrao
These guys were great!
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May 2021 by Mya Burns
Made an appointment with them over a week ago. Scheduled time was between 8-9am. Called them at 9:10am because no one had showed up. Apparently there was a problem with the fork lift. No one called to notify me they would be running late. Waited over 2hrs for someone to show up! The guy who came out to move the the dog houses was really cool. He was very friendly and i liked him a lot. Unfortunately I had to reschedule my Doctor's appointment in hilo because of this. Obviously the management of this company does not value my time as a paying customer. Extremely disappointed with the lack of communication.
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October 2020 by Zion Timshel
They try
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August 2020 by Olivia B.
It's very difficult to sustain a commitment for labor services in Kona. However, Kona Trans made a Hassle free arrangement, arrived on the dot, took away our boxes and furniture fast and efficiently. Moving is stressful but they ran it smoothly leaving us without stress or worry. Please use Kona Trans if you want a business who don't play games and waste time.
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February 2020 by Vin Naidu
Good helpful people
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August 2019 by Tina C.
Bikeshare Hawaii had the distinct pleasure of working with Kona Trans East Hawaii team during the expansion of our Bikeshare program to include Hilo. Wes and his free were awesome to work with as they transported 4 of our new stations from Kona to Hilo and helped us with the installation at 4 brand new sites! Hilo now has bikeshare because of the wonderful Crew at Kona Trans. I will always recommend Kons Trans to anyone needing shipping, storage or transportation on either side of the island. Mahalo to Albert and his amazing staff in Hilo and Kona. Thank you for all the ways that you support the Hawaii Island communities!
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July 2019 by David Kvatek
They were okay with helping me to move to the storage unit.
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October 2018 by Ian Seely
Helpful staff
