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April 2024 by gizelle kahele
My husband Phillip Kahele had a pressure check today and he was very pleased with Danny Collins RN. The nurse answered his questions very thoroughly.
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January 2024 by Claire Ah Sing
Always takes the time to listen to me.
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November 2023 by Jerry C.
I've been a Kaiser Hilo member for 18 years, and I will probably be leaving in 2024. There has been a steady decline in the quality and availability of care at this facility. If I need same day care, nothing but physicians assistants are ever available, and I have not been impressed with their quality. Urgent care at a non-Kaiser facility is a better option, but the copay is higher. I have had skin cancer twice and am supposed to be seen by a dermatologist every six months, but Kaiser Hilo only manages to get me in every nine months. My dermatologist is very good, mind you. She's just not available due to administrative constraints. After one dermatology visit, I called the next day for a followup appointment in Hilo and was told the wait was nine months. I hung up and called back to ask for an appointment in Kona, and was told they could get me in in eight days! Urologists can no longer be seen at Kaiser Hilo, and when I asked why, I was told that the Kona clinic had better facilities for procedures. Why can't they do consultations in Hilo when the great majority of visits do not require procedures? Why are Kaiser's Kona members worth the investment in personnel and facilities, but Hilo members are not? It feels a lot like socio-economic discrimination to me. I filed a formal complaint about these issues over a year and a half ago. The Hilo clinic manager called me and said that they simply do not have the space to provide full services. She assured me that they were working on these issues, but nothing has changed. In the meantime, Kaiser's Medicare rating has dropped from five to four stars, making it no longer the best rated in the state. Small wonder.
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November 2023 by Jennifer Stevenson
We have been super pleased with Kaiser for the 5 years we've been with them. Everyone is skilled, friendly and professional and the pharmacy and lab are really good. The KP app is also very helpful and informative.
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September 2023 by Rhonda Kiblinger
Respectful! Listeners! I went in for HRT therapy, had already done my homework, was LISTENED TO. Met my practitioner BEFORE being asked to disrobe! Left with my prescriptions for HRT, and had blood work done same day! Awesome place!!
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September 2023 by Robbie Smith
Always cheerful and very good at what they do. I hardly feel the jabs.
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August 2023 by John doe
Terrible service. What is the point in making an appointment if they don’t take you in at that time. Slow service and the staff don’t seem to care.
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July 2023 by Rita D.
30 years with Kaiser in California. I had breast cancer 10 years ago and received excellent treatment. Moved to the Big Island last February. End of March I noticed a lump under my arm, 1 1/2 inches from the original tumor in my breast. Kaiser's response was an ultrasound revealing three swollen nodes, one benign. Advised to come back in one month for another ultrasound which revealed the two nonbenign nodes have grown. Advised to wait ANOTHER MONTH for a third ultrasound. I objected. I need a biopsy NOW. I'm told one will be scheduled. Another month goes by. Nothing. The lump is now making its presence known - I'm feeling it 24/7. It's growing. Had I been in California there would have been imaging followed with, if indicated, a biopsy. Tomorrow I will call Hilo Medical Center, where I've received competent emergency care in the past, and request a biopsy at my own expense. I have no faith in Kaiser Permanente in Hawaii and do not recommend them. UPDATE: Shortly after posting this review I was informed the biopsy was scheduled and flew to the main Kaiser facility in Honolulu for an MRI and, at another facility, a PET scan. The air fares, shuttle and taxi services were free and the service and personnel excellent. The results were posted on the Kaiser ap within 24 hrs and I was immediately contacted by the cancer coordinator and scheduled to see an oncologist. By this time I'd seen Dr Baker, the family practice physician I was scheduled to see prior to the diagnosis, and was happy with her - competent, warm and genuinely caring. She is also my husband's physician and he is happy with her too. The visit with the oncologist and hematologist, Dr Shimabukuro, was scheduled on the same day as the follow up visit with her and I was connected with support services at this time as well. Dr Baker showed me the scans and we discussed the diagnosis. This was followed up by a long, unhurried visit with Dr Shimabukuro who I found competent and caring and explained treatment options and addressed my concerns. I left the office informed and feeling supported and validated. We are currently awaiting further testing results. Despite the unwelcome, albeit expected, diagnosis, I am very satisfied with the services I've received since my last review. Yes, the system was slow to schedule the biopsy and no cancer survivor should have to wait three months with swollen lymph glands 11/2 inches from the original tumor site (an obvious red flag,) but since initialized, the response has been swift and comprehensive. Every person I've met with at Kaiser Hilo and Kaiser Honolulu has been responsive, professional and caring. I'm satisfied with the services I'm currently receiving and at this point can recommend Kaiser Hilo. I would give 5 stars but because of the initial wait I will have to deduct 1 star.
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June 2023 by Ashlee McCormick
Jackie and Raquel are amazing I’m so excited for them to be working with me on my health journey
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June 2023 by J. H.
Medical staff members were great, but at the counter, the lady was asking questions and laughed at my answer as I did not fluently speak and simply understand.. her reaction discomforts at the end.
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November 2022 by Island Ohana Travel LLC
Since my doctor Dr.Alik retired it’s been hard scheduling appointments and finding a new primary care doctor as they only scheduled same day appointments. Dr.Alik was awesome and now I’m stuck without a doctor. Kaiser location is also closed on the weekends unlike the clinics on Oahu and Maui.They really need to start investing in the Hilo clinic as they are always understaffed. I maybe rethinking of changing my provider at this point. I pay a lot for medical and can’t get services.
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November 2022 by WeirezBoyz
Kaiser staff and employees have been so good.Front desk staff need to be more pleasant.
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October 2022 by George R.
Kaiser Hilo was really good till my Dr. Alik retired he was awesome always listening to my concerns and not rushing me out the door like the others without checking my condition and scheduling tests. I felt like he was the best doctor in Hilo.Now I can't find a primary care doctor and they won't allow you to schedule appointments except same day. Bad enough this clinic is closed on the weekends and is understaffed. They really need to invest into this clinic otherwise people like me will start thinking of switching providers.
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September 2022 by Ric T.
Kaiser is losing its customer care service by rushing their patients and not "listening" to their legitimate requests. I was recently seen by a Chow Hwang PA-C for a painful 3+cm cyst removal on my midback centered over my spine. Local anesthesia was done. I was cut open and prodded to drain that cyst. Packed with dressing. PA-C Chow states it's gonna hurt after so I'll give you a work slip for 2 days. I mentioned a few vicodins should cover that pain.. easy fix. I asked the PA-C if she could cover the wound with Tegaderm/opsite for more protection from outside elements. Her first response was, "We dont have that here in the clinic." WTH?!? Im a retired Kaiser RN for 22 years. I know the clinics carry it. I also had to make sure the PA-C ordered a Rocephin IM injection to prevent any infection at the spinal site. She seemed hesitant thinking the prior course of oral Bactrim would take care of any infection. I also requested narcotic pain meds for comfort when the lidocaine wears off. Remember I came in because of pain to the site. Medical Assistant Marcia was awesome. While doing the dressing change she was able to get a few Tegaderms to help protect the surgical incision. Chow Hwang PA-C the clinic STILL HAS THEM. Thank you Marcia MA.When I went to the pharmacy to pick up my meds there were no pain meds and was told that the provider has 2 more patients then will get back to you. 40min passed and still no reply. Went to the front desk and asked a friend to call the MA to find out what's taking so long and also needed my work slip. Was told the MD is not prescribing pain meds. WTHHH! Make me wait like a dumbass for nothing like my time is not worth anything. Definitely not patient oriented. What happened to Kaiser?
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August 2022 by Pamela Souza
Caring, Compassionate , Professional! I go to this clinic more than most. Many fine doctors to choose from, the staff is like family. Pharmacy is always busy but knowledgeable and always makes the time to connect with patients answering questions. In the Lab Nerisa and Hazel are the ever so efficient “vampires” the smiles for all their patients are infectious. Mental Health (Yes I’ve been there too) Dharma and the staff feel like family.Sometimes you just need good listeners to make a difference in your life’s Go over your doctors background, education and life’s goals. Then decide if their a good “fit for you”.And of course the first staff you meet is Security and front desk. That wonderful smile , personal assistance for those in wheelchairs, and a cheerful greeting to make your day.Thank you you've made my life so much brighter!
