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July 2024 by Martin D.
The staff here is great! They always treat my pet and I very well. Clean facility also.
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May 2024 by Ann F.
I would not recommend this place if you have a dog with problems Dr Lei ran a lot of test but did not give our dog the proper medication when needed By the time medication were given it was too too late and our dog died You have to wait hours when you have an appointment to see the Dr for 5 minutes and even that she does not do a proper check up Our dog suffered as he could not walk, had to force feed him as he was losing blood If you want your dog to die then see Dr Lei Not only they overcharged you, I was told if I bring in my dog for emergency it will be additional $75 then I get a call later saying it will be $150 then another call saying it will be $350 The head office lady is so rude and thinks she is the doctor and tells you she is not going to give us a break nor would refund us We had to go through our credit card company which they sided with us as we had all the facts which was the only way we could get our money back for bad service.
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May 2024 by Vanessa G.
Taken care of me and my 7 dogs and 4 cats since the day I landed on this rock from Oahu. Busy, but that's to be expected. We've walked this walk so many times and it never gets easier except when you have a great vet who has compassion, kindness and a strong duty to serve. I'd be lost with out Dr. Lei, they treat me like family and I even named one of my dogs after her, I mean how could I not?! So much gratitude and patience and understanding, and they aren't just serving me, they serve the entire eastside from hamakua to Volcano. Seriously. But you got to be proactive yourself, as I've seen a lot of people expect their vets to be Gods. The better you are as a pet parent and keep up on the animals in your life, and not just emergencies, the better the doctor can serve your little poof of love!
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January 2024 by Charles H
The absolute best vet on the island, Warm and caring staff, and they really care about you and your pet
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January 2024 by Lisa F.
Tech Staff here were not properly trained to handle our dog. My husband brought in our 5 y/o American Bull dog/ Pitt Bull mix (56#) for an anal express ($15) and it all went awry. Our dog left with one less dew claw, a $75 charge for 3 techs to 'handle' her and medication for her injury for a bill of $110+. Wow. The trauma to our girl was palpable. For staff and who are PAID ( not sure if they are trained) by this clinic to care for dogs, you should be ashamed. We're out. Seeking a new vet. Shame on you techs. DO BETTER. You broke our hearts. Traumatized our girl. Learn something from this. Dr. Lei should call us.
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December 2023 by Kristen S.
This is the only vet I will trust!!!! All the staff here are so amazing to me and my boy. They all know him by name and Dr Lei has saved his life twice. They always make sure to go over everything with me on what's going on with my dog and how we can go about surgeries, skin issues, treatments, etc. I cannot recommend enough, please take your animals here!!!!!!!
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November 2023 by anthony kent
Vet offices are busy in Hilo. That's just the reality. Island Veterinary always takes care of my dog in a caring and professional way. Always. I'm just going to say there are facilities here I would not give the same endorsement for.
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November 2023 by Jonathan Harvey
Dr Lei has taken care of my dogs since we arrived on the Big Island. She's the best!
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October 2023 by R F.
This is to inform you about Dr lei watch your pet the company are just out for $$$$$ .Dr lei killed my son (dog) by not giving him his proper medicine when he was suffering for3 months and cost us over$10,000. The point is if she gave him the proper medication he would still be alive TODAY. I hope she can sleep peacefully.more to come.how do you like the long wait and. Over charge good luck everybody who see dr lei.
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July 2023 by Kelly K.
Well Hawaii has a funny thing. I have noticed some businesses like to upcharge without telling you folks. After they quote you? Having a service dog that went through major surgery at a cost of 8K. I have had a better experience buying a car. Marylin Hata who you will never see is the General manager. Be aware she will appear only if you question cost or have a complaint. Then she will demand additional charges for procedures you never approved. Without even asking your consent or even if you don't have the money to pay for it. The problem I have an issue with is doing this why my service dog was under anesthesia. She only needed one x ray they did two without even asking why I was in the waiting room??? charging an extra $190.00 no consent and they only did ONE X-RAY prior to her major surgery. Now after they want two fine ask first and get consent. Why two? I believe we know why. People check your vet bills thoroughly and very carefully. They triple book on your appointment times making you wait up to hour or more in lobby. Then they forget to buckle the backboard your service dog goes onto while under anesthesia. Hmmmm sound right to you??? I could say more but you get it. Is this what I fought for my Country for? Then if she does not like your argument confronting up charges, she yells call the police. Go ahead call them, there is no crime here?? This is now a civil matter Marylynn no the law.. Thanks Marilynn.
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July 2023 by A V.
It seems that each time I've brought my dogs here, the wait is longer and the charges are more outrageous. The front desk staff seem to take sadistic pleasure in confirming the outrageous charges, smirking as they wave at the invoice, "Oh, an extra technician was needed," or "Oh, the after-hours $175 fee is ANOTHER fee on top of $125 emergency fee you have already paid." Our last visit was an emergency foot infection for my dog. A total of about 40 minutes was spent in evaluation and a "laceration flush" procedure. Total bill? $830. You might expect that the follow-up check would be included in the procedure fee. Nope. That will be at least another $30, the front desk informs me.
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May 2023 by Yemeni M.
We bring our dogs and cat here on a regular basis. It's always a pleasant experience. Dr Lei is knowledgeable and seems to genuinely care about our furries. Also, lower cost treatments and options are always suggested. I don't feel like anyone is taking advantage of us. The staff is friendly and helpful. I have just one complaint. Why are we being forced to wear masks when bringing our pets here? Is it Covid related? This pandemic is over and the data is out. Most masks don't work, specially the flimsy one they gave me at the front desk. Who is requiring this? If it were not for this, I would give them 5 stars.
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May 2023 by Nadine S.
Love this place. They took very good care of my dog. His surgery was successful. The doctor and staff are very knowledgeable and caring. I highly recommend.
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January 2023 by Mike Z.
Our dog Biscuit needed an annual check up and boosters for his shots. We had taken him to another Vet last year but we're unhappy with the aloofness of the staff and Dr. So after some research we decided to try Island Veterinary Center of Hilo. We made our appointment, which was about a month out. Making the appointment was fairly easy and on the day of the appointment we arrived and filled out some paperwork. The clinic itself is rather large. The staff is very friendly. We waited a bit before we were taken to our room and then waited a bit more for the doctor to come in. I'm sorry to say I didn't get the doctors name, but she was very kind, patient and took time to ask questions and speak with me. This wasn't a rush job. After seeing a Biscuit, I walked to the waiting room to pay and it receive some medication he was prescribed. The only critique I may have is that things are a little slow or behind a bit both waiting for a room and waiting to pay but that's not really a big thing. Happy we found a vet that we really like, and will return to. We already made his appointment for next year's follow up The Good: Friendly Dr. and staff. Clean and efficient facility. Reasonable prices The Bad: wait times to be seen and to pay are a bit long. Chances I'll be back: Yes! Happy to have found a veterinarian that is both good and reasonably priced. I definitely recommend. Island Veterinary Center of Hilo.
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November 2022 by Ben W.
We are so impressed with all of the staff and Dr. Lei. We brought our two senior dogs as new patients for an exam, heartworm test, and vaccines. We interacted with four different staff members and Dr. Lei. We found everyone to be kind, gentle and attentive. They listened to our concerns, needs, and questions, which made us feel confident that our dogs will receive proper care if there is an illness or injury. The facility is a beautiful large ranch style home with high ceilings that has been expanded and thoughtfully laid out to provide spaces to wait with your pet in various rooms. The floors are stone and the facility is very clean. The exam rooms are also large with windows which made our dogs feel calm. The doctor was amiable to examine our dogs on the exam room seating, instead of the high metal table. The assistants stepped in to help and we were not asked to lift or restrain our dogs during the exam. There are two separate large parking areas that are fenced, which is a safer environment to move pets in and out of a vehicle and not have to worry about them running out into the street, which is a residential area with minimal traffic.
