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June 2024 by IjinNo Migite
Women with large purses are not required to leave their bags at the counter, but men with Backpacks are required to do so. Can we get a double-standard.
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May 2024 by Christi Townsend
15.00 for a shirt. Spent $32 for two shirts. Scarce selection, maybe try a smaller thrift store in town
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May 2024 by Spencer Phillips
Such a nice friendly lady greeted us upon our arrival. Lots of womens clothing and they had mens hawaiin shirts for $14.99.
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March 2024 by genevieve griesau
High prices and bad attitudes from the staff. I've worked in this industry so I almost get it.
When I went to make my purchase, cashier says "you didn't have that shirt on when you came in." Why would a person with breasts enter the store topless?
Even If you think all your customers are theft suspects, there's WAY better customer service skills you could use.
I'd guess the store temperature or the stressful parking lot makes the workers unhappy. But the Goodwill workers seem just as surly at air conditioned Pahoa store. So maybe it's the management and/or low wages, or processing the endless tide of rejected consumer goods.
I truly hope they are doing good for somebody with whatever profits they get when a customer finds the occasional item worthy of the unrealistic prices in their sea of mostly nonsense. I've found WAY better quality, prices, and friendly staff at independent thrift stores in Hawaii.
Though I've found gems here in the past, being accused of shoplifting means I'm never wasting my time or money here ever again.
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March 2024 by Lori Treleaven
We enjoy goodwills and during our vacation we figured we would stop here while in Hilo, though moreso because I was curious about the supposed world's worst parking lot mentioned in so many reviews. It did not disappoint in that regard LOL, you have to see it to believe it. To add to the experience, we even had someone who pulled in behind us get out of their car to yell at us to make space for her, while we were waiting for a car in front of us to back out, the only way they could physically get out of the lot. The store itself had mostly empty shelves and what was there was the worst I've seen in any thrift shop, goodwill or otherwise. I can't speak for the clothing selection since I was just looking at the other goods. 1 star for the stress and store, 5 stars in hindsight for providing a story to tell about the worlds worst parking lot.
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January 2024 by Joel Shooter
solid goodwill, parking be a squeeze though
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November 2023 by Will
Parking is terrible and it gets pretty warm inside. The good news is that they are eventually moving to a new location that should have lots of space to park and AC.Like with many stores you have to check in your large bag. I usually carry a backpack and was politely asked to check it in or leave it in my car. Unfortunately as you see in the news shoplifting is a thing and guess what, used stuff gets stolen all the time cause otherwise home break-ins would never happen since everything in your home is used...so go figure that one out to the princess who got upset over an bag policy.Other than the known issues I find the workers to generally be nice and the prices reasonable. As for selection well - they sell what gets donated so I don't really understand those that complain about what's available. I guess to them YOU are responsible since you haven't donated better stuff. Sheesh...since when did Hilo get so soft?
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November 2023 by The Expresidents
Disgusting. This place will treat you like a thief if you have a bag. More wildly paranoid people in Hawaii.Message to goodwill loss prevention: NO ONE STEALS USED ITEMS.YOU ARENT WATCHING MY BAG. YOU LOST A CUSTOMER FOR LIFE.Hope it was worth it.
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November 2023 by Molly Britton
They don’t have restrooms for customers. I saw a woman yesterday ask for a restroom for her young daughter and they told her no. It seems like a Hawaii problem but I’ve been to lots of goodwills and haven’t ever seen this issue before.
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November 2023 by Ezekiel Cortez
“Nikki” if you hate men should not work in retail. Women that hate men all the time, should not deal with customer service.
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September 2023 by Missy W.
Solid Goodwill, and I always seem to walk out with something. Lots of brand new, withtags Target merchandise. My only issue with the Goodwills I've been to in Hawaii are the set prices for things such as all shorts 6.99, all dresses 9.99, etc. Sometimes, there are clothing items falling into these set prices that sell for less in the stores. Housewares fall into this hard when a cruddy item might be marked the same as an unused item. Doesn't make sense to me. I understand conveinance for the staff, but as the consumer, it is hit or miss and can deter me from buying at times. Staff are helpful and friendly. The store is always very clean and organized.
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July 2023 by Joan McDonald
Horrible dangerous parking and exiting. Please fix
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July 2023 by Henry Rapoport
Its not air conditioned! They have a lot of clothes and accessories. It's a really large store. The clothes are good quality and cheap.
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July 2023 by sergio jesus peralta
I loved the place! I need more time to go through everything.
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July 2023 by Holly Taylor
Hot & no public restroom. Terrible parking! Unfriendly staff. More polyester than I've ever seen!
