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June 2023 by kepa purdy
Place blows.
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February 2023 by Bennie Ningeok-Ross
Great selection of video games, and pop culture merchandise. Awesome customer service.
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November 2022 by Kati
This GameStop location has really stepped up their game lately. Workers are very helpful, store is clean, and everything is organized. This is also the only operational GameStop store on the island now.
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November 2022 by Gabriel Medina
Got my pre-order ps5 from there when it came out appreciate!
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November 2022 by Irehs G
Great store. Clean and organized store. Super friendly and helpful staff. They have tons of items and games in stock. I highly recommend this store.
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November 2022 by Theresa H.
Not even a star but needed to pick one in order to post review. So I order a Pokémon Nintendo oled on line 2 in stock left, ok so paid for it got receipt emailed than it said wait for a email to be picked up. So the next day I go to check if I got a email nothing yet so I decided to check on website where's my order at? Lord and behold it states cancel like wth so I wait until the store to open to see what was going on. So the guy who answered said it was cancel due to pre orders that needed to be fulfill first which is understandable, but really well than they should've have said out of stock in the first place not knowing how much was coming in yet the best one was he said oh yeah my manger had pre order one to so it needed to be canceled, so you telling me out of all people my order got cancelled cause your manager ordered one like really!!! Well my thoughts are that your manager should've waited for the next shipment to come in, instead canceling someone's order very very poor customer service. Never to shop here again.
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October 2022 by Anna Tang
Great customer service!Carter ( according to my receipt) at the counter greeted us when we came in and saw, that we head up staicht to the giant popcorn-pokeball-mashine, he pointed out, that it was 50% off. I was hesitating since I don't life im the states and we have different charger. So I kindly ask him to open the box for me to show me if this also can work with batteries or USB-c which it didn't.Bought it anyway and will search for an adapter, once I am back home.We also received the promocode for the shiny eternatus for sword&shield. So nice!
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August 2022 by Iuka Akui
Incredible deals for all your gaming needs.update,8/26/22 definitely new product's and deals going on also they are running a 25%
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August 2022 by Sebastian Raaphorst
Let me begin by saying that the staff here is top-notch. They are always friendly, helpful, and knowledgable. I had been trying to find a PlayStation 5 for ages and they recommended me to Target, where I was finally able to buy one.My one disappointment with this store is that when I last lived in Hilo (2014), they always let me know of up and coming games based on my interests and would ask me if I wanted preorders.Now I have to ask about preorders, and while this is a problem almost everywhere, what I want is usually out of stock to the point where I now just order online most of the time.Still, we're lucky to have this GameStop in Hilo, which is the go-to place for video games and gaming info.
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April 2022 by Lyle Timko
great customer service. got a set of headphones and they didn't work ?. went back the next day and the gentleman working, upgraded replaced and gave me a 1 year warranty BAM... products are OK customer service is 100.
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January 2022 by Paulett
Love this GameStop..The workers are awesome,very helpful & friendly..Great variety of used games..☆☆☆☆☆ for sure!
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January 2022 by Smash Jose
Good service but the place looks like it's gonna close soon
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December 2021 by Nick_The_King
I came here to redeem my shiny zamazenta code for my Pokémon sword game. The guy was fast and efficient. He reached behind him and pulled a code out in mere seconds. I will definitely be returning to this GameStop for any future purchases or events.
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September 2021 by Jack Sparrow
Staff very friendly and knowledgeable about the vintage games i was looking for.
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August 2021 by Kiwi
The 2 guys working here were full of info and knew all about the membership program. I was also able to get help finding the types of games I needed. Store is clean and stocked with the standard gaming stuff.
