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April 2023 by Judame Charo
Friendly, accommodating staff.
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February 2023 by Bernard R.
Opened a large account 1 year ago. Deposited $120,000 in savings.Not treated rudely, but treated as if we were just depositing $1,000. (For comparison, when we opened up a $100 K account at Chase in California, we had 3 different managers offering us all kinds of good things, and immediately assigned a "private banker". Nothing like that with FHB.)The next day set up my on-line account, and discovered our savings had gone missing. We had no money. Immediately drove to Hilo with our receipts wanting to know what happened. Somehow, they managed to find our deposit. Should have taken my money and left right then. But gave them another chance.Then in Dec 2022, someone hacked our debit card. Ran up a bunch of charges. I was the one who discovered the fraud. (For reference, 12 years ago the same thing happened with our Chase debit. While it was happening, Chase called me to confirm the charges. When I said to stop it, they did so immediately.) Not so much with HFB. After a month, did get our money back, so we continued to bank with HFB.Then in Feb '22, mailed our yearly check to our HOA, spelling out the HOA name on the check, and envelope. Somehow, our check ended up with the Hawaii Department of Taxation. Don't know why, but they submitted it to FHB for payment. And FHB cashed the check! Without any questions!When I discovered that our HOA had not received my payment, but that Hawaii's Tax Dept had received our money, I got ahold of the bank, and asked why they gave our money to the State. They had no answer, but blamed the State for cashing the check! Then I asked what FHB would do to help us get our money back, and was told that was my responsibility.FHB committed malfeasance and misappropriation of our funds.I cannot recommend this bank to anyone. Bernard J Rhatigan
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December 2022 by Ululani Lewis
Worst bank ever! So slow
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August 2022 by James Ogden
Every visit to the branch at the mall the line is always long, today wrapped around the lobby. 12 people in line today.
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April 2022 by The B.
The worst! I don't appreciate a teller telling me how much I should withdraw from my account! Rude.
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December 2020 by Matt C.
If money doesn't grow on trees, why do banks have branches? I mean, I'm not complaining--in fact, I quite like that First Hawaiian Bank expanded to have more convenient branches around town in recent years! Not the least of which being their Waiakea branch, located right next to Prince Kuhio Plaza where the old Blockbuster used to be (the building was empty for a while...). Given that FHB's main branch in Hilo tends to be very busy at most times throughout the day, having another option nearby is always welcome. The Waiakea branch tends to be very convenient in my experience as well. They're rarely as busy as the main branch, always have way more than enough parking, and have tellers available to help in person as well as virtually if their on-site staff are occupied. Also, by virtue of its convenient location, you're allowed to avoid the craziness of driving downtown, which is almost reason enough by itself if ever you were on the fence about swinging by the Waiakea branch instead of its larger counterpart. With all that being said, I don't really think you can go wrong with either of the locales, but it really is nice to have more options these days. Especially once that don't really cost you anything experience-wise and even provide added conveniences. Don't hesitate to hit them up if you need to do a little banking and are in the area. I don't think you'll find any dropoff in quality.
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June 2020 by michael phillips
my go too bank.......its friendly staff is key i have been banking here for decades and always will
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February 2020 by Rex Curry
Couldn't rate lower. Can't do anything easy .
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October 2018 by Travis Sanders
Horrible confusing policies. They close earlier than claimed. They only give $100 instantly available when you deposit into the ATM vs Bank of Hawaii which gives 200. Then they hold the check for days and release it to you slowly. I've had an account at both for 15 years. First Hawaiian is always messing with your available balance in a mysterious way. When you spend using your debit card in no way reflects the reduction in available balance. Pending transactions and invisible transactions stay for up to a week before finally processing.
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May 2018 by Christina B.
I have a car loan with First Hawaiian. They have lots of convenient payment options, including a super cool ATM that video chats a live agent when needed. Recently, I had to ship my car and was under a really tight deadline and I messed up the paperwork (completely my fault). I came into the bank and the VP, Chuck, was so friendly and helpful. He said he's make sure my tight deadline would be met and gave me his personal contact information. They expedited my paperwork and kept me updated the whole time and finished the process within 24 hours for me. This is above and beyond what any bank I've ever worked with has done for me. 5 well-deserved stars
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April 2018 by Trystan L.
This is my favorite bank in Hawaii. The customer service is amazing. If you ever go to the waiakea branch in Hilo, ask for Nautasha. She's the most knowledgeable and friendly service advisor I've ever met!!!!
