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February 2024 by Rob Sharp
Very quick and very great service.
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February 2024 by George Reeberg
3 hour + wait due to new personnel.
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February 2024 by Kuuipo Hayes
Service was fast and convenient. I am happy with my tires and my oil change!Mahalo!
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January 2024 by Andrew Hendrickson
Service was 4 star. Only 1 service agent handling several customers. Waiting 30 minutes after my car was completed to pay bill and leave. Also the selection for my particular car was extremely limited. Good thing is they stay open later than Lex Brodie's by 1 hour so they got my business.
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January 2024 by Yolanda Kelly
Poor Customer ServiceWalked into this location 30 minutes ago because my car shut off while I was driving. I wanted a diagnostic done to find out why it happened and what caused it. The elderly woman told me "they do NOT have technicians to address my problem especially if it's the engine?!@?" What?!!! Are you not Firestone a complete auto care company? The operative word is "complete". Directly behind this woman was a sign that said engine repair. Wow. So, Firestone does repair engines. I could not get an appointment with the dealer who sold me my car until March. I told this woman that as well. She told me to keep my appointment with the dealer because that's what she would do. She didn't make any effort to look for an available appointment. I've had an account with Firestone for many years in the States. The Hilo location is by far the worst Firestone I've ever been to.
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January 2024 by ch sh
Service rep Denise is as professional and efficient as always, and relaxed and pleasant even when alone and busy. Service rep Brittni, as always, is the same, with efficient communications—she is wonderful. Gareth the mechanic is also great at personally communicating the nature of repair issues and suggesting addressing noticed potential problems. Louis, the service manager, was also very helpful in answering warranty questions, and was wonderfully personable and pleasant. What a team. They should all be commended!Thanks!
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January 2024 by Daisy Kanakamaikai
I was heading to town for an appointment when the service light came on. the next morning I had another appointment at 8:30 am. I stopped at Firestone on my way to that appointment asked if they could set me up to have my car serviced after my appointment. They put me on the schedule and I got my service done without having to drive into town which would have caused me to drive approx. 160 miles round trip and another day to do that.
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January 2024 by Charles Huhn
Had a vehicles front end inspected at this location. After the inspection, while driving the vehicle home, I noticed a loud annoying rattle coming from under the vehicle. I could tell it was some kind of a metal cover for the exhaust system like maybe the catalytic converter. I took the vehicle back to have them get rid of the annoying rattle that obviously started from one of their mechanics. I was told that I had a stone and that's why there's a rattle coming from under the vehicle.A stone!I was told that I hit a stone.This came to me is a total surprise as I did not hit any kind of a stone after leaving the first time. Possibly the mechanic has been hitting stones if ya know what I mean. Also, there's no visible damage underneath the vehicle of any kind of stone hitting.What we have here is another example of a business in Hilo that will not take responsibility for their mistakes and put blame on the customer. Who really wants to argue with a secretary or a mechanic, wright complaint letters to corporate offices, or even go to court over silly minor situations as this?I choose not to do so and are the reasons why I will never bring a vehicle back to this location.
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January 2024 by Jon Ching
It was a very good experience and it went rather fast too. The pert that helped me is named Denise and she is terrific very friendly and always professional at the same time
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December 2023 by Rosann Briski
Friendly I just felt bad short staffed so one guy had to answer phone wait on customers. But he was very patient and kind.
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December 2023 by Gary Toyama
Service writer listened to my description of the symptoms, and had it done quickly at a reasonable price. I'm a car guy but the electrical symptoms were strange to me and my attempted fixes didn't solve the problem. By the symptoms I feared it would be much worse, like a fried computer and alternator, but it turned out to only need a new battery. Very relieved and satisfied.
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November 2023 by leigh owen
Bought a lifetime alignment. Had the necessary front end component replaced by a different mechanic. Was informed that i needed some parts and $500labor to be able to align. I said okay. When finished was informed a different problem existed with castor and could not be adjusted. Paid and left. Went to my other mechanic and he found my rear passenger tire was at40lbs and all the rest at 36?????? I check and keep all my tires at 36. And its rattling like they left something loose. So not okay with this service
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November 2023 by Cheylynn Marie
They canceled on me last minute, for a check up that would not take more than a half hour, then said they can't get me in for another week. Apparently they got busy, well if that's the issue then stay later to fulfill your commitment! Don't rely on them.
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November 2023 by Lauren Morin
The entire staff was extremely professional and helpful, especially Denise Martinez. Her customer service goes above and beyond. I happened to be there on a rather hectic day. My service was delayed a bit due to this, as were others. Denise, however, emitted a genuine calm and concern for each customer. I can not say enough about my experience. I highly recommend using Firestone Complete for your basic auto needs.
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November 2023 by Eric Poczik
I had Firestone inspect my vehicle, after I told them I had an issue with my suspension and maybe other things.They get back to me and tell me it's the transmission and they won't touch it.I was shocked but assuming they were experts to some degree I want to Toyota and paid for them to check the transmission. They found nothing wrong with the transmission... But many things wrong with my suspension like 3 out of 4 struts needed replacing, a couple CV joints, a sway bar and more.This happened 3 or 4 months ago. Still can't believe the incompetency I experience with Firestone and how I didn't follow my intuition enough to tell them to take a 2nd look.
