Firestone Complete Auto Care in Hilo, HI has been helping neighbors since 1926 by offering a wide range of vehicle services. Customers appreciate the friendly and professional staff, with employees like Louis, Denise, and Britain being recognized for their kindness and integrity. The store provides fast and reliable service, often fitting customers in quickly even during emergencies. Services include tire sales, mounting, rotations, oil changes, brake inspections, and engine repairs, all tailored to different makes and models. Many customers find it easy to schedule appointments online or simply drop off their vehicle and pick it up when ready. While most reviews highlight satisfaction with the quality of work and caring staff, some mention that service times can be longer than expected, such as waiting nearly two hours for a tire rotation. Overall, Firestone in Hilo is known for its excellent customer service, affordability, and dedication to keeping vehicles running smoothly.
Staff was very nice and set me up with a same day appointment. The waiting area is comfortable, with convenient phone charging table and a TV set to cooking/baking competition. Bathroom is clean and tidy. I enjoyed my visit and would recommend their service to friends and family.
June 2024
I was very happy with the service I received. Everyone was very friendly and helpful!
June 2024
Did complimentary tire rotation. Was told when made the appt would take about an hour. Just shy of TWO HOURS later I was able to leave the store. I wish they had been honest with me or even apprised me of how much longer they'd be after the first hour passed.
