-
November 2023 by Nelson Strauch
My purchasing experience with your staff was excellent. They were both professional and courteous. Chelsey Akau was very knowledgeable and took a substantial amount of time explaining the numerus features in my Bolt.
-
October 2023 by Nicolaus Hoggan
Looked for a truck at almost every dealership in Hilo. De Luz was great, super helpful. I worked with Chelsey and Isaiah, who were both fantastic. 10/10 would recommend.
-
October 2023 by Quincie Martines
Thank you for repairing our vehicle. We have had very great service in the past and present. Clean facility with friendly personnel. Helpful and mindful, regardless of delays. Grateful having our vehicle back and having a Chevrolet Service and dealership on our island. Mahalo.
-
October 2023 by isaiah berg
Been going to this dealership for years bought three cars through them, but salesman Tamayo Benjamin lost them a customer, refused to work with me on the price of a trade in, and the price of the used van I was going to purchase, laughed at me when I gave him the price range I wanted to work with, and belittled me when I asked questions about paperwork he wanted me to sign. Then called at seven in the morning on a Saturday to question my budget and laugh at the budget I set again, and then offered me a car 100$ a month out of our budget, won’t be going back to him again.
-
September 2023 by The last farewell
My Chevy Bolt has been in the shop for 14 months out of the six years since I purchased it. Ten months for a battery recall (the car was on the lot and undrivable the whole time) and four months to get the brakes fixed (again, on the lot the whole time). Berlinda S NEVER returned any of my calls over this period. I've been waiting on her to return a call regarding a seat belt recall for two weeks and she simply ignores customers. I'll never buy another Chevy and will actively discourage everyone who asks from doing business with De Luz Chevrolet or Big Island Toyota.
-
September 2023 by trevor seybold
Awful experience:•Managers not willing to call me back or explain anything about the vehicle or issue. Each time I called to check on vehicle, I was either left on hold to hang up or just told to call back when a manager was in. No one willing to discuss problem to let me know what was happening.•Held on to vehicle for over 2 months. 9+ weeks without my car and no contact from service. Not one call about my vehicle in over 2 months from service department.•Car came back in worse shape then when I brought it in. Had to buy a second brand new battery to even get vehicle home.•When I came to pick up my vehicle without dealer telling me it was ready, I had two technicians literally laugh out loud at me about the car and refuse to talk about what is happening when I asked them.•called to speak to manager after I got truck home to ask why what was happening was happening and when I got him on the phone he blatantly asked me “what I wanted”. this was the service manager, Bill Wilson. (At least that’s the name he gave me that was on 9/12/2023)
-
September 2023 by Vincent Fortunato
I thought the check in was easy, the price very good, everyone was helpful, the shuttle was a nice touch, but I like to be able to explain the mechanical issues directly to the repairperson.
-
August 2023 by Lion Mana LLC
First of all, the initial car reservation made for my recall appointment was not honored and I was sent back to make another and accused of wanting to break the rules and denied a rental simply because I asked questions about if having another driver would be a possibility.Secondly, my service request was handled thru the counter at Big Island toyota. I was VERY clear that I would like everything done all at once including:Transmission RecallKey Chime RecallSecondary Hood latch RecallAfter being denied a rental and sent back to Big Island Toyota to go to Hertz to get a car rather than Deluze Chevy who denied me one, Hertz had no record of a rental even being requested. So, I got it handled myself.Secondly, I was given 3 dates that my car would be ready for the transmission recall which took over a month. It was often a date given to me would pass and I'd have to call to even know it had changed. About half way thru this time I was told the Key Chime recall couldn't be completed unless the touchscreen was repaired. I asked to speak to a manager after being told it would be around 200ish for diagnosing it and that I'd be responsible to replace the poorly made unit in order to complete the recall. The manager reluctantly agreed to waive the diagnostic fee and that I'd be contacted with the results. I wasn't.I fully expected after having my car for over a month and a half that all recalls would be completed upon going to pick it up since 2 of them were simple fixes. I go to pick it up only to find out a screen hasn't even been ordered and none of the other recalls I'd mentioned more than once were completed either and that parts would need to be ordered for them and I'd need to come again and schedule time again for those recalls when the parts arrive.I had a friend drive the repaired transmission car away while I returned the rental only to discover when the free diagnoses was done to have me buy a $600 cheap touchscreen that whoever did the diagnosis broke the radio frame bezel in two places. It was cracked beyond repair.So now, I'm two months or more into this fiasco after waiting over a month for the initial appointment and over a month and a half for the transmission being replaced and the two simplest recall fixes on my car that take no time at all I'm still waiting to have completed.....and mind you this is important to me because I'm on a timeframe to get this completed before time runs out to list this car......which is precisely why I asked it ALL to be done at once.I'm VERY very disappointed in the service I've received. It's not only been poor customer service that treated me as a customer who isn't really valued but also caused further damage to my vehicle in the process and I was even told by the manager "you know nothing is free" as if I'm some idiot.I've worked in the service industry for over 20 years so when I ask for something I'm not being unreasonable....it comes with experience giving good customer service.You asked for a review, so this is it. I sincerely hope someone in upper management will correct this and treat me as a valued customer who walks away satisfied. Right now, I am not.
-
August 2023 by Jerry Maynes-Punahele
CARLY GUIA and ISAIAH KANAKANUI made my car buying experience painless and easy. This is coming from a former Chevrolet Internet Sales Manager. Mahalo Carly and Isaiah for your professional help. Definitely will recommend Chevrolet and De Luz Chevrolet. :)
-
July 2023 by Orchidland Community Association
Chelsey, our salesman, was very knowledgeable about the Trailblazer we bought. He was easy to work with and not pushy to make the sale. He made the whole process easy to deal with.
-
June 2023 by P. K. Chin
It was easy. no pressure, very nice sales person, Benny. I drove away with the car I wanted. I am very happy with my second Chevy. My first was a Chevy Colorado truck which was purchased last year.Thank you!
-
June 2023 by McKenna Kapocsi
Absolutely wonderful! Patient, kind, very knowledgeable & overall great thorough experience for my very first vehicle purchase especially alone in a state all by myself!
-
May 2023 by paul netusil
Got my car back at the time promised, it was nicely cleaned and the EV battery seemed to have been recharged about 50 miles. Even the customer waiting room coffee was pretty good and had a wide selection.Berlinda is excellent to work with, she is an 11 on a 10 scale. Clone her and give her a huge raise. She is the face for service and represents De Luz very very well.
-
May 2023 by Kevin Faust
Benny and Chelsey were wonderful. The process was smooth once we worked out financing through my credit union. Chelsey is a wealth of knowledge about everything GM, and even texted us to check on us the day after we bought our new Silverado. We will be back for sure!
-
February 2023 by Rob
The people working in the service department do an EXCELLENT job! Very friendly, very knowledgeable, helpful, and efficient (this coming from someone who doesn't know anyone there). I've been to other dealer service centers, and trust me, it isn't like this everywhere. As far as the vehicle service itself, it isn't cheap by any means, BUT if you want a quality job that is done right, giving you major piece of mind, this is the place! Personally, it's a very fair value and totally worth the additional expense.The only downside in the entire process is getting an actual appointment. They are SO busy, it's often three weeks or more before there is availability. Other than that, flawless!
